Sales Manager

MR. KAMBIL SUNIL

Mobile: +971-**-*******,

Email: **********@*****.***

BORN AND EDUCATED IN DUBAI, UAE.

AVAILABLE IMMEDIATELY.

I am a regionally experienced Automotive Management professional based in Dubai, UAE. I seek to be a Trusted and Dedicated employee to fulfill the Management's Goals and Vision.

I am proficient in:

Business Planning, Setting Management Objectives, Total Quality Management and KAIZEN, CSI monitoring & analysis, KPI Objectives and Making Annual Action Plan, Performance Monitoring, Service and Parts Department P & L Management, Dealer Inter-Department Managerial Responsibilities and Cooperation, Pricing Process and Internal Transfer Pricing, Internal Service Sales, Product Campaigns, Aftersales absorption rate calculation, UIO & RR calculation, Dealer standards Mystery audits for continuous improvement monitoring, Management Objectives Implementation, the

"5S" way, Service marketing operation, Parts internal & external retail and wholesale operation, Accessories sale operation. Ad-hoc Mystery shopping for Sales & A-Sales product & services, Management reporting on weak areas and suggesting improvements & Training, Automotive consultancy on Aftersales products such as DMS feasibility requirements including Electronic Vehicle Health Check(EVHC) at Aftersales (Parts, Accessories & Workshop) and its integration, Feasibility of Third- party accessories for the brand and its upselling, Technical consultancy on integration of new drivetrain technology such as Hybrid & EV,

Thorough automotive

professional with regional

operation & process

experience in the GCC.

A perfect balance

between instincts and

analytics, up to date with

all auto industry trends

and the competition.

Excellent communication

and networking skills with

social and emotional

intelligence with adopted

Emirati hospitality.

Offer to provide loyal and

dedicated service as a

Leader, to the growth of

the organization in return

for professional career

growth.

Career History

November 2017 to Present, DUBAI-UAE

SERVICE TEAM MANAGER WITH BENTLEY EMIRATES.

Lead a team of brilliant service people to achieve greatness.

Actively participated in all Regional office training, EVHC- DMS product testing and implementation, customer service and service core processes in evaluations and continuous improvement reporting.

Committed & achieved a very high CSI score of 96.7% and personal recognitions from VV High profile customers. Have received recognition of excellent handling and leadership role in just my first 2 months of joining.

I am restructured by management.

Aug 2014 – OCT 2017. (DUBAI – UAE)

Dealer-Business Support and Development Manager (UNION MOTORS LLC)

Achievements: - Initial product research & analysis, Successful negotiation of 2 new automotive brands in UAE, setting up of 3S facility, Recruitment, Technical Consultancy, DMS implementation, New Businesses development, Government level coordinator.

I was released due to management downsizing.

Oct 2012 – Nov 2013. (DUBAI – UAE)

Valuations Manager cum Automotive Researcher & Analyst (AUTODATA MIDDLE EAST)

Appreciated by the GM officially for completing the overhaul of 15,000 automotive databases in the first 2 months, Successful negotiation of new businesses, and lead technical copywriter of publishing.

I was released due to the change in company ownership.

Apr 2011 – Sep 2012. (DUBAI & RAS AL KHAIMAH – UAE)

Production & Quality Manager-Manufacturing-After-sales Head (STREIT SECURITY VEHICLES)

Setting up of the new production facility, SAP ERP implementation, Head of After- Sales, Recruitment of over 100 After-Sales personnel and their training, Achieved 125% productivity in the first 3 months through Total Quality Management approach- Appreciated by CEO.

Resigned due to foreign country posting.

Aug 2006 - Feb 2011. (DUBAI – UAE)

Senior Certified Technical Service Consultant After-sales (AGMC)

I successfully initiated and implemented the new customer reception point and was appreciated by the BMW group for my leadership. Appreciated by UAE's Royal Family member, fastest to achieve the highest CSI score of 93% and continuous quality improvement. A record 1.2 million AED sales of spare parts and accessories in a year, Technical DMS training to recruits.

Resigned due to a better career growth offer.

Sep 2003 - Jul 2006. (AL QURUM, MUSCAT – OMAN)

Certified Technical Service Consultant After-sales (AL JENAIBI INTERNATIONAL AUTOMOBILES), (BMW Group Brands)

PDI in charge, Junior DMS Technical trainer, appreciated by VIP customer during mystery shopping, fastest to achieve highest CSI score of 95% & Quality targets, Highest incentive achiever for service labor, spare parts, and accessories sales.

Resigned due to a better career growth offer.

Jun 2002 - Jul 2003. (WATTAYAH, MUSCAT – OMAN)

Certified Service Consultant After-sales (OMASCO-HONDA)

Fastest to achieve highest CSI score of 88%, PDI in charge, Completed 50 new Motorcycles for Royal Oman Police in record time, Highest CSI score of 91% during mystery shopping, Largest single bulk sale of accessories and spare parts in a quarter.

Resigned due to a better career growth offer.

Dec 1997 - May 2002. ( THANE, MUMBAI – INDIA)

Trainee Engineer After-sales( NAVNIT MOTORS, BMW GROUP BRANDS)

Fastest to become PDI specialist & later PDI in charge, Salvaged 50 BMW Motorcycles from water contamination, appreciated by VIP customers including celebrities. Achieved highest CSI score of 81%, Cleared all dead stock of over-a-year vehicle, lifestyle accessories and retro fitment of special edition spare parts.

Resigned due to a better career growth offer.

Additional skills

Thorough Hands-on working knowledge of all MS Office applications.

EVHC, DMS, ORACLE ERP, SAP ERP, ADP Autoline Kerridge, IBM AS 400, workshop pro, Web application software for product introduction, implementation, and training.

CAD & CAM software; Three-dimensional 3D solid modeling software, PRO E 2000i. Education

Bachelor in Mechanical Engineering ( CERTIFICATE ATTESTED IN UAE ) June 1997

D.Y. Patil College of Engineering and Technology, Kolhapur, Maharashtra, India I secured the First class in the degree final examination. Selected and completed automobile as specialization with distinction and placed second in College. The annual project achieved second place at the university level, I achieved third place in Engineering Drawing and Design.

Higher Secondary School June 1990

Our Own English High School, Dubai, United Arab Emirates Science stream Higher Secondary, Completed the final exam with First class held by the CBSE.

Personal Details

Marital Status: Married

Present Address: Dubai, UAE.

Valid Driver’s License: UAE (class 3).

Languages

English (written and spoken), Arabic (written and spoken), Hindi (written and spoken), Malayalam (written and spoken)

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