Sales Customer Service

AR

ALEXANDRIA RUIZ

**********.*****@*.********.*** C: 806-***-**** Amarillo, TX 79118

Sensible Operations Consultant with a passion for business management, operations, and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over 4 years of strong experience in retail and customer service.

Experience in leadership

Cross-functional communication

Improvement plan knowledge

Visual displays

Store maintenance

Marketing knowledge

Office equipment operations

Sephora USA Inc. Austin, TX

Operations Specialist

02/2019 - 07/2020

Organized appealing and engaging displays to capture customer interest and drive revenue growth.

Updated seasonal displays such as windows and displays to highlight current product lines.

Kept work areas professional, organized and clean at all times. Greeted all store customers, offered assistance and thanked each for patronage.

Assisted the store through a full remodel spanning 5 months. Interim Recovery Lead for Holiday 2019.

VIA of the month for Initiative

Supported asset transfers, lender and equity requests and audit inquiries. Sephora USA Inc. Austin, TX

Seasonal Cashier

10/2018 - 02/2019

Assisted customers with account updates, new service additions and promotional offers.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Helped customers find specific products, answering questions and offering advice.

Journeys Austin, TX

Sales Associate

08/2018 - 12/2018

● Drive sales, greet, follow the six selling behaviors, work cash wrap, nightly closing duties, engage one on one with customers, meet sales goals, process shipment.

Offered product and service consultations and employed upselling techniques.

Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.

Kids Footlocker Amarillo, TX

Sales Associate

06/2017 - 08/2018

Greet customers, understand and acknowledge their wants and needs, run shipment, work cashwrap, count registers, basic opening and closing duties.

Summary

Skills

Experience

Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Hollister Amarillo, TX

Brand Representative

06/2016 - 05/2018

Greet customers, work cashwrap, scan in shipment and censor items, construct floorsets, design mannequins, basic retail opening and closing duties

Hollistar of the month for excellent customer service skills. Randall High School Amarillo, TX

High School Diploma

Student Council member and class representative for four consecutive years, sports writer for the Silverstreak online newspaper, multicultural club, debate team, an active member of the spirit, and teacher appreciation commiĴee. Austin Community College Austin, TX

Associate of Applied Science in Fashion Marketing

Verbal and wriĴen English

Education and Training

Languages

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