Employee Relations Manager
Resume:
LATRICE P. CLAYBORNE, MBA
*****************@*****.***
EXECUTIVE PROFILE
Ambitious servant-leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
SKILL HIGHLIGHTS
Leadership/Communication Skills
Microsoft Office Suite
Project Management
Managing Multiple Priorities
Business Operations Organization
Conflict Resolution
Client Account Management
Critical Thinking
Budgeting Expertise
Public Relations
Employee Relations
Exceptional Problem Solver
Customer-Oriented
Compelling Public Speaker
Strategic Positioning
Exceptional Writing Skills
Implementing Business Systems
Staff Training and Development
Natural Leader
Human Resources Management
CORE ACCOMPLISHMENTS
Operations Management:
Identified processes to ensure 17% year-over-year growth within district
Achieved long-term & short-term agency goals and objectives
Enhanced district financial performance from $6.3M to $14.6M
Project Management:
Initiated "Control the Controllable" project which decreased expenses by 12%
Implemented Service Excellence Award program which increased employee morale and retention
Staff Development:
Launched well-received program of professional development courses for management-level staff.
Mentored and coached employees resulting in a 19% increase in productivity.
Human Resources:
Spearheaded new "On-boarding" program which increased retention.
Recruited, trained, and mentored management-level personnel for all retail locations
Professional Experience
Operations Manager CVS Health 04/20 to Current
Bridgeton, MO
Lead others and work effectively with store crews. Supervise and assign direct activities to store crews. Effectively communicate information to store crew and supervisors in an open and timely manner. Support store Manager with action plans for operational and service improvement. Lead others and work effectively with store crews. Assist customers with questions, problems, and concerns. Promote CVS customer service culture. Utilize deductive reasoning and advanced analytical skills to improve retail store operations.
Operations Manager 9/2017 to 10/19
Amazon AMZL Hazelwood, MO
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers. Lead and develop a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles. Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed. Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes. Create, communicate, and maintain quality control policies and standard work procedures to Area Managers and associates. Proactively identify and leading process improvement initiatives using Lean tools to delight customers. Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor. Evaluate performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.
District Manager 03/2008 to 9/2017
MERS Goodwill St. Louis, MO
Worked with cross functional resources to implement direct marketing programs, reaching a 10% increase in customer base. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Generated over $16 million per year in revenues resulting from employee development and retention.
Operations Manager 08/2000 to 01/2008 Verizon Wireless St. Louis, MO
Leveraged knowledge of customers, market trends and principal to successfully market wireless products and services. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Coached and mentored 40 staff members by offering constructive feedback and taking interest in their long-term career growth.
EDUCATION
MBA: Business Administration
Fontbonne University St. Louis, MO, United States
Bachelor of Science: Business Operations
Fontbonne University St. Louis, MO, United States
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