Sina Neang Courriel : adfktv@r.postjobfree.com Cellulaire : 438-***-****

Linkedin : www.linkedin.com/in/sina-neang

Location : Montreal, QC

PROFILE

Over 5 years of experience in customer service

Strong communication skills

Marketing skills

Strong abilities to find resources, data, and information

Independent but very comfortable with teamwork

Meticulous, well organized and energetic

Problem-solving abilities

Fluent in English and Central Khmer, Basic in French comprehension

WORK EXPERIENCE

Operation Specialist – Brand Royale Solutions, Montreal

October 2019 - May 2020

Executed in the implementation of operational projects in supplemental marketing campaign initiatives

Developed ideas to improve the different ways in which sales reach out to prospects

Established management tools on Google Excel for major and minor projects in inbound and outbound campaigns

Oversaw back office technical support via (Limelight.com)

Used software tools and executed multi-channel campaigns by following established processes

Assisted with front-end development of new systems as needed

Cultivated an environment of teamwork, openness, creativity, and continuous improvement

Supervised to fulfillment center to fulfill the SKUs’ products

Administrative Assistant – Duro Design, Montreal, Canada

July 2018 – September 2019

Simplified in Researching and collecting data and client information using CRM and other external resources. Updated databases and materials as needed

Effectively identified software system problems through site failure and problem-solving skills with a solution-oriented mindset

Maintained the inventory for the area by monitoring supplies and anticipating needs; taking/placing orders and verifying receipt and coordinating maintenance of office equipment

Managed the shipping between Canada and US (in charge of custom papers)

Prospecting and contacting potential customers to sale the company’s products

Bank Teller – Wells Fargo, San Francisco

December 2015 - June 2016

Processed standard teller transactions for customers including servicing client accounts, deposits, transfers and cashier balancing

Quickly established credibility with clients, creating a friendly rapport with customers

Adhered to strict safe deposit box operations and guidelines.

Manager – Original Buffalo Wing, San Francisco

June 2009 – December 2015

Responsible for and monitors all direct operating expenses for the area of responsibility. Completes all required forms and paperwork

Implemented a revised inventory system focused on storage conditions and ordering techniques

Consistently exceeded monthly sales goals by training FOH staff on upselling techniques by creating a feature food and beverage program

Managed the whole human resources process

Developed and maintained the team calendar reflecting restaurant safety regulations and team meetings

Controlled of the logistic process

EDUCATION

Associate Degree in Economics, City College of San Francisco

Graduated- December 2017

PROFESSIONAL PROFILE

Intermediate level with Microsoft Office programs (Word, Excel, PowerPoint).

Email platforms ( Gmail, Outlook, and iCloud Mail)

Efficient at compiling and summarizing statistical, business transactions and other data.

Attention to detail in processing journal entries and performing accounting corrections to ensure accuracy in the records.

VOLUNTEERING EXPERIENCE

Project Sunshine – Social Services

May 2016 - August 2016

Volunteering as a youth/senior English tutor to empower and support the immigrant community.

Park Stewardship – Golden Gate National Parks Conservancy

August 2016 – December 2016

Environment- assist in a major restoration project removing non-native plants to help restore and protect the sensitive habitat at Mori Point.

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