Customer Service Assistant

S H E I L A

K H E R A D M A N D

Admin Staff

Highly motivated Administrative Assistant /

Coordinator with a strong background in

Accounts and Customer Service. Having

exceptional communication with more than

10 years hands-on experience working in

diverse corporate environments.

Proficient in providing Administrative and

Customer Service support to customers,

client executives, adept in taking minutes of

meeting, handling appointments, messages,

writing correspondence maintaining

database and supporting other department.

CAREER PROFILE:

CUSTOMER SERVICE

SUBAH Hotel and Restaurant, Salam St. Abu Dhabi

Mar 2015 - Present

Greet and welcome guest as they enter the restaurant; effectively merchandise food and beverage menus in an informative, friendly and enthusiastic manner.

Assures the highest standards of service and quality by monitoring food preparation methods, portion sizes, and presentation. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Ensure that guests are served in a prompt and courteous manner to properly reflect the environment and standards of the Subah Hotel and Restaurant. Communicate feedback, suggestions to management, handle and resolve complaints immediately.

EMPLOYMENT H I STORY:

Mobile: +971-**-***-****

Email: **********@*****.***

Khalidiya St. Abu Dhabi, UAE

CONTACT

Central Colleges of the Philippines Sta.

Mesa, Philippines

Bachelor of Science in Electronics and

Communication Engineering

EDUCATION

SALES COORDINATOR

United Colour Film LLC, Mussafah Abu Dhabi

Jan 2014 - May 2014

Review customer`s Purchase Orders for adequate and accurate information for order entry and maintain timely and accurate sales order entry for the systems, parts and repair orders.

Process customer request for documentation, drawings, spare parts list, etc when required.

Coordinate with customers, representatives and Regional Sales Managers on order status.

Communicate and work with external customers and internal departments, answer calls, receive orders and operate as back up to other customer service staff as required.

DOCUMENT CONTROLLER / ACCOUNTS ASSISTANT

Ghaseelco Building Cleaning, Muroor Rd Abu Dhabi

Nov 2013 - Jan 2014

Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts and document business transaction. Establish, maintain, and coordinate the implementation of accounting and accounting control procedures.

Prepare and manage correspondence reports documents, organize and coordinate meetings, conferences and travel arrangements.

Implement and maintain office systems, maintain schedules and calendars, arrange and confirm appointments, handle incoming mail and other material. HOSTESS / CUSTOMER SERVICE

Rock Bottom Cafe, Abu Dhabi

Nov 2011 - Nov 2013

Communicate and greet customers as they come, provide menu and recommend dishes, deliver food and drinks ordered to the table and take payments. Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Prepare cold plate combination by arranging ingredients very attractively; help in the preparation of appetizer and desserts.

Stock and maintain all food items and beverages in accordance with sanitary regulations, receive delivery orders and take inventory of all supplies. ADMIN EXECUTIVE / ACCOUNTS ASSISTANT

Saw Clean Environmental Services, Abu Dhabi

May 2011 - Sep 2011

Assisted with clerical and general office administration including filing, reconciled financial transactions and accounts, processing forms, scanning, faxing, mail and receptionist services.

Excellent customer service and

communication skill.

Strong leadership skills and ability to

maintain and collaborate teams.

Superb conflict resolution and handling

customer complaints.

Proficient in bookkeeping and file

management.

Ability to handle complex and diverse

individuals of all levels including top

executives, senior management and staffs.

Complex knowledge and background

in relevant computer applications (MS

Office)

Background in Accounts, and Document

Control.

Strong organizational skill which is

manifested in performing and

prioritization of multiple tasks seamlessly.

Highly motivated with extensive

background in planning and coordination

of entire department’s administrative

functions.

Excellent organizational skill,

accuracy and attention to details.

Demonstrate the highest level of customer

service and response with the ability to

anticipate needs.

SKILLS

Prepare profit and loss statements and monthly closing and cost accounting reports. Provide support to experts who maintain a company’s financial records which include checking of documents, monitoring accounts, preparing bank deposits, coding documents and submitting of reports.

Managed weekly scheduling, daily reports, e-mail and maintained clientele book and records.

CUSTOMER SERVICE AND RESERVATION OFFICER

Al Hamra Fort Hotel and Beach Resort, Ras Al Khaimah Aug 2009 - May 2011

Responsible to receive guest, and give a warm welcome, providing an efficient and courteous approach at all times, offering professional, friendly, warm and engaging service.

Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact. Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables. Manage online and phone reservations; register guests collecting necessary information; confirm group reservations and arrange personalized services for VIP customers and event attendees.

QUALITY CONTROL

Epistar Corporation, Taiwan

Aug 2005 - Jul 2008

Provide output to sustain daily productivity in the designated assembly line. Follow standard operational procedures and quality checklist in the production area. Guarantee efficient output of quality batteries like LG mobile phones and Apple laptops.

Conducted preventable maintenance on process line and resolved production problems efficiently to minimize down time.

Performed visual inspection of products to maintain quality control; monitor consistency and check size to ensure smooth production. OVERSEAS TECHNICAL ASSISTANT

Gallopwire Enterprise Inc, Taipei City, Taiwan

Oct 2003 - Apr 2005

Maintain the safe and efficient usage of all machine equipment, while adjusting settings to ensure accurate production of goods.

Ensure cleanliness within the work area and machines following the set guidelines for sanitation.

Always check machine parameters used and ensure the machine is running in condition.

Monitor consistency of textures, weight, height, length, and width of the finish product to ensure quality.

CUSTOMER SERVICE ASSISTANT

SM Megamall, Mandaluyong City, Philippines

Aug 2002 - Dec 2002

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers

Responsible for the preparation of check vouchers and issuance of checks. Maintain an awareness of all promotions and advertisements. Communicate customer requests, feedback, suggestions to management, handle customer complaints and resolve immediately .

Contact this candidate