Customer Care Supervisor

Aileen Dulalas Bangoyan

Al Nahda *, Dubai, U.A.E.

Mobile: 055-*******

E-mail: *********@*****.***

Profile Summary Areas of expertise Profession

A customer service professional experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with solid communication and interpersonal skills. Cash handling experience and proven ability to meet deadlines with excellent problem-solving skills.

Pro-active

Hardworking

Outstanding communication and written skills

Ability to learn new things

A self-motivated professional

Negotiation

Excellent multitasker

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Customer Care Supervisor / Customer Relation Executive

Nationality / Languages

Filipino / English & Tagalog

Educational Attainment

1996-2001: Bachelor of Arts major in Communication Arts – University of the Immaculate Conception Davao City, Philippines

Experience with Emirates Hospital, Dubai, U.A.E. ( 2019-2020 )

Customer Care Supervisor

Radiology Department:

Greets patients and visitors in a friendly and professional manner and handles inquiries and provides directions as needed.

Answers phones effectively, efficiently, and professionally in accordance with Emirates Hospital standards. Handles all incoming calls appropriately. Directs/transfers phone calls to appropriate person; assists nurses when necessary. Obtains detailed information and forwards messages to the appropriate nurse, technologist, or radiologist. Confirms appointments for future dates. Assists with scheduling phones as needed.

Maintains constant awareness of patient flow and monitors patients in waiting area to ensure that patients are moving along in process of exam.

Collects co-pays and other payments at time of service payment.

Maintains interactive communication with patients and families and effectively addresses conflict and opportunities for improvement.

Develops and updates policy and procedures.

Sorting out conflicts between patients and staff, or among staff members.

Provides radiology services by directing and coordinating the services of radiology and diagnostic imaging procedures, overseeing staff in operation of imaging equipment, such as x-ray machines, fluoroscopes, CT scan and MRI equipment.

Performs other related duties as assigned.

Experience with Allied Medical Center, Dubai. U.A.E. ( 2017-2019 )

Patient Coordinator

Dealing with patient’s inquiries face to face, over the phone or via email.

Collaborate with team to achieve better results.

Providing an after-sales service.

Strong communication and networking skills.

Assisting with promotional activities

Managing customer relationships

Handling complaints from both staff and patients.

Communicates with other departments and management to resolve problems and expedite work.

Maintains good relationship with the subordinates as well as with various other departments, so that leads to better productivity and quality.

Experience with Zulekha Hospital, Dubai. U.A.E. ( 2009-2016 )

Customer Relation Executive

Processing insurance paper works, scheduling appointments, greeting patients and answering the phone.

Exceptional organizational skills and ability to perform multiple tasks simultaneously

Excellent ability to response to inquiries through phone calls.

Able to take and communicate telephone messages as necessary.

Attending all the queries of patients.

Responsible for maintaining and developing relationships with external and internal clients

Transfer of telephonic calls in and out

Keeping records of Doctor’s staff weekly offs and compensatory offs.

Endorsement Register for staff information.

Keeping a record of Doctor’s schedule, on call duties, Friday duties.

AWARD: Top Nominee / Employee of the month Award for September 2010

Experience with The Coconut Residences, The Gambia Senegal ( 2007-2008 )

Front Desk Receptionist

Register, assign rooms to hotel guests

Answered a telephone switchboard.

Perform a variety of clerical duties involved in greeting and directing guests.

Provide information to guests on such matters as services, charges and routine procedures.

Answer telephone inquiries, take messages, transfer calls and provide information to other departments upon request.

Make arrangements for the admittance of guests and attends guests inquiries and request.

Receives payments on guest’s accounts, compare cash receipts and payments in balancing daily work, make refund as required.

Able to keep an organized reception area.

Experience with Havenlink Solutions Inc., Manila, Philippines ( 2006-2007 )

International Sales Representative

In charge of resolving all interactions positively and to the customers complete satisfaction.

Meeting required standards of service.

Deliver and innovative and competitive services

Providing information about the company whenever I was required to.

I made service introduction calls to potential clients.

Negotiating contracts with clients.

Taking customers through the business processes when they seek our services.

Work as a team with each member showing respect and trust for each other.

Manage and resolve customer complaints.

Established and maintained contacts with new and existing customers as per the direction of the supervisor.

AWARD: * Recognition of Exceptional Performance / Quality Excellence Award

* Outstanding performance and lasting contribution to Quality

Experience with Hytec and Co. L.L.C., Muscat, Oman ( 2004-2005 )

Executive Secretary

Handling incoming and outgoing calls

Organizing and storing paperwork, documents and computer-based information

Responsible for all company secretarial functions, duties and responsibilities.

Collected and coordinated the flow of internal and external information.

Maintaining files

Attending visitors

General Correspondence

Preparing invoices, etc.

Performs related duties as assigned by the management

Experience with Dubai Women’s College, Dubai, U.A.E. ( 2003-2004 )

Receptionist

Excellent interpersonal, communication and customer service skills.

Attended phone calls, concluded the nature of calls and assisted callers to the proper department.

Sending faxes and receives incoming faxes, quotations, emails and business correspondence.

Prepared reports on the computers such as the mailing lists and employee roster.

Accepted and distributed messages and mails to proper departments and employees.

Responsible for the provision of an efficient and effective reception service, and for administrative support to other staff as directed by Supervisor

Experience with Orange Grove Hotel, Davao City, Philippines ( 2001-2003 )

Front Desk Clerk

Check guests in and out at the correct time.

Manned the PABX and in-charge of all incoming calls.

Supervision of property staff whenever needed.

Follows procedures for issuing and closing safe deposit boxes used by guests.

Ensure reservations are taken very correctly.

Ensure compliance with safety and security standard.

Concentrated on cleanness and neatness of desk and office areas.

Notified management of any guest, cash concerns or employee without delay.

Available anytime for guests to deal with their problems and complaints.

Contact this candidate