Customer Care Executive
Resume:
CURRICULUM VITAE
Sushil Kumar
Vikas Nagar, Uttam Nagar
Delhi – 110059
Mob. No.-971-***-****
E- mail id –*******.*******@*****.***
CAREER OBJECTIVES
To work in an organization to enhance my skills. I would endeavor to bring out the best for the accomplishment of the organizational goal as an individual and as a team. I would like to provide my professional expertise to the benefit to the organization and also yield the twin benefits of job satisfaction and a steady-paced professional growth. WORK EXPERIENCE:-
1st Nov 2011 - Continue Jetsave India Tours Pvt. Ltd. New Delhi, India Sr. Executive- (Visa Facilitation)
Currently Working With: Jetsave India Tours Pvt. Ltd, New Delhi; Jetsave is an Leading visa facilitation company operating from Delhi. Who is authorized visa agent for Nigeria visa, Singapore visa, Malaysia visa etc and having branches in major cities like in Kolkata, Bangalore, Mumbai, Chennai, Hyderabad & Gurugram. Job Profile
Coordination with Corporates from various cities in India.
Provide briefing & guidelines for visas.
Attend Meetings with Corporates & Embassies.
Advice & overview for visa requirements and process guidance
Taking care of invoicing & billing.
Coordination with embassies for submission of application.
To Generate RDS & interview manifest for Embassy interview.
Handling of all operation work (starting from receiving passport from embassy to dispatch.)
December 2009 – June 2011 Serco BPO, Delhi.
Customer Care Executive (Backend Office)
Job Profile
Efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Coordinating with client (HP Computer Services and Printers.) on regular basis, to keep everything flowing in the desired manner.
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Leverage data and insights gathered in the call center to recommend and influence process improvement opportunities.
Build sustainable relationships and engage customers by taking the extra mile.
Sorting out the complaints/Issues according to the vulnerability. July 2008 - December 2009 Aegis BPO, Noida.
Customer Care Executive
Job Profile
Obtain Client Information by answering telephone calls, verifying information.
Determines eligibility by comparing client information to requirement.
Maintains communication equipment by reporting problems.
Accomplishes sales and organization mission by completing related results as needed.
Informs clients by explaining procedures, answering questions, providing information.
Follow communication “scripts” when handling different topics.
Meet personal/Team qualitative and quantitative targets. EDUCATION QUALIFICATION
Graduation in Humanities from Delhi University (2008), New Delhi. 12th CBSE Board, (2005)New Delhi.
10th CBSE Board, (2003)New Delhi.
IT Known Platforms
Operating System:- Windows 10
Spread Sheet:- MS-Excel
Word Processing Package:- MS-Word, MS-Powerpoint.
PERSONAL DETAILS
Marital Status - Unmarried
Date of Birth - 1st March 1988
Personal Interests - Movies, Cricket, Driving & Travel DECLARATION
I hereby declare that all above information are correct to the best of my knowledge. Signature
Date
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