Customer Care Executive

CURRICULUM VITAE

SHIVAM DOGRA

C-**, Uttam Nagar, New Delhi - 110059

Mobile: +91-981*******

E- mail: **********@*****.***

CAREER OBJECTIVE

To be a part of an organization that can present me with new and exciting challenges and provide me with an opportunity to learn and grow.

EDUCATIONAL QUALIFICATIONS

Class/course

University/Board

10th

C.B.S.E. Board

12th

C.B.S.E. Board

B.com (P)

Delhi University

PROFESSIONAL EXPERIENCE

Senior Executive - Operations (Eastbound Discoveries Pvt. Ltd.)

(Jul'18 - Jul'20)

Job Profile:

Costing in MS Excel & Packaging.

Routing & Itinerary – India & sub-continent.

Corresponding with the foreign tour operators (FTO) & provide them with resolution as per their requirements.

Selling tour packages to overseas and domestic clients.

Co-ordination/ Negotiation with the local vendors / hotels.

Confirming customer travel (online train \ flight booking) and accommodation reservations.

Maintaining customer and vendor database in MS excel.

Issue vouchers & all relevant documentation and invoicing in relevant software.

Executive - Operations (Le Passage to India Tours and Travels Pvt. Ltd.)

(Feb’14 to June’18 as an Executive - Operations)

Job Profile:

Costing in MS Excel & Packaging.

Routing & Itinerary – India & sub-continent.

Coordination/ Negotiation with local suppliers and hotels.

Confirming customer travel and accommodation reservations

Issue vouchers & all relevant documentation and invoicing in relevant software.

Airport Representative (Renaissance Reizen India Pvt. Ltd.)

(Oct’11 to Dec’13)

Job Profile:

Assisted guests with airport procedure

Managed pick-ups and drop-offs according to the

Schedule

Confirming customer travel and accommodation reservations

Fully proficient computer skills and use of relevant software

Issue accommodation vouchers and all relevant documentation and invoicing

Collect payments and maintain records of transactions.

Customer Care Executive (Spanco BPO Ventures Limited)

(July ’10 to July’11)

Job Profile:

Process: Videocon Mobiles

Handled inbound calls (Domestic)

Co-ordinate with the Service Centre in various cities

Handled customer queries

SKILLS

Communications

Interpersonal skills

Hard-Working

Willing to work

WORKING KNOWLEDGE

Facile and Travel Assist (oracle & web based)

MS Office (MS Word, MS Excel, MS Power Point, Outlook - emails)

STRENGTH

Punctuality

Honesty and Integrity

Team work

PERSONAL DETAILS

Father’s Name : Mr. Sunil Dogra

Date of Birth : 9 January, 1991

Nationality : Indian

Language known : English & Hindi

Marital Status : Married

I, Shivam Dogra solemnly affirm & declare that above mentioned facts are true & correct.

Place:

Dated: (SHIVAM DOGRA)

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