Customer Service Representative
Resume:
Patro D. Aguilar
Phone: +639*********
Email: ********@*****.***
Former Brand Ambassador to the number one IT Company. Results- oriented with expertise in invoice, document control and providing relevant solutions on customers concerns. Top customer service representative, with 4 years of experience in one of the top bpo companies, detail oriented and efficient with strength in both project and time management. Effective at managing diverse team members to accomplish business goals.
Highlights
• Excellent Multi-tasker
• Persuasive communication skills
• Billing oversight
• Vendor Coordination
• Team Leadership
Experience
2018- 2020 TELEPERFORMANCE CDO
2/f Centrio Mall
CM Recto, Corrales Ave
Cagayan de Oro City
Operations Supervisor / Coach
• Accomplished company goals by implementing effective coaching steps to develop agents to
their full potential to become next leaders.
2016-2018 CONVERGYS PHIL
7th floor i2 Bldg. IT Park
Cebu City
Customer Service Representative
• Responsible for all concerns from queries, basic troubleshooting and even saving customers from cancelling their subscription, reselling the value of service.
• Subject matter expert or support for the newbie’s and other teams in the program as general.
2011-2016 YEAPS Corp
5th floor, 108 CJV Bldg. Aguirre St.
Legaspi Vill., San Lorenzo
Makati City
Brand Ambassador at Hewlett-Packard (HP) CDO-ILIGAN
• Act as a customer advisor, responsible also for promoting products from computers down to printers. Handles marketing strategies, restocking and sales for each designated store/branches.
Skills
• OPERATING SYSTEM: Windows 7, 8 and 10 Linux
• GRAPHIC DESIGN: Corel Draw Photoshop CS5 Painting
• DRIVING: Professional Restrictions 1 2
• COMMUNICATION: Proficient in oral and written> English and Filipino
***CERTIFICATIONS and TRAININGS***
• Teleperformance T-Mobile > TOPS Training for Supervisors
• Convergys SXM Saves Cebu > Outstanding Performance in CSAT/B2B – July 2017
• Convergys SXM Saves Cebu> Top Agent in BSC – August 2017
• STRIKE HP Pro Train Microsoft Retail Accreditation
• PIME (Planning, Implementing, Monitoring, Evaluating)
• Basic Customer and Telephone Handling
Education
2006-2008 Technical Education
Major in Electronics
DON HONORIO VENTURA COLLEGE OF ARTS & TRADES
DHVCAT
2002- 2006 Misamis Oriental General Comprehensive High School
MOGCHS
1996- 2002 Tablon Elementary School
References
Jayson Javier
Operations Manager Teleperformace - CDO
Noel Almanzor Jr.
Operations Manager Teleperformance -CDO
Angel Junn Layson Jr.
Team Leader Convergys, Cebu City
Marife Llaban
Team Manager Convergys, Cebu City
Jesson Hawinay
Operations Supervisor Sutherland, Davao
The Human Relation & Administrative Officer
Dear Sir/Madam:
In today’s customer service oriented society, timely, friendly and proactive service is sought to enhance future business growth. Customer’s loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers/clients.
My long term experience in handling customers and being a coach will make me a standout candidate for the position. I have become adept in performing a breadth of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing customer service and satisfaction.
You may contact me through my mobile no. +639*********.
Yours Respectfully,
Patro D. Aguilar
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