Patro D. Aguilar

Phone: +639*********

Email: adfkfo@r.postjobfree.com

Former Brand Ambassador to the number one IT Company. Results- oriented with expertise in invoice, document control and providing relevant solutions on customers concerns. Top customer service representative, with 4 years of experience in one of the top bpo companies, detail oriented and efficient with strength in both project and time management. Effective at managing diverse team members to accomplish business goals.

Highlights

• Excellent Multi-tasker

• Persuasive communication skills

• Billing oversight

• Vendor Coordination

• Team Leadership

Experience

2018- 2020 TELEPERFORMANCE CDO

2/f Centrio Mall

CM Recto, Corrales Ave

Cagayan de Oro City

Operations Supervisor / Coach

• Accomplished company goals by implementing effective coaching steps to develop agents to

their full potential to become next leaders.

2016-2018 CONVERGYS PHIL

7th floor i2 Bldg. IT Park

Cebu City

Customer Service Representative

• Responsible for all concerns from queries, basic troubleshooting and even saving customers from cancelling their subscription, reselling the value of service.

• Subject matter expert or support for the newbie’s and other teams in the program as general.

2011-2016 YEAPS Corp

5th floor, 108 CJV Bldg. Aguirre St.

Legaspi Vill., San Lorenzo

Makati City

Brand Ambassador at Hewlett-Packard (HP) CDO-ILIGAN

• Act as a customer advisor, responsible also for promoting products from computers down to printers. Handles marketing strategies, restocking and sales for each designated store/branches.

Skills

• OPERATING SYSTEM: Windows 7, 8 and 10 Linux

• GRAPHIC DESIGN: Corel Draw Photoshop CS5 Painting

• DRIVING: Professional Restrictions 1 2

• COMMUNICATION: Proficient in oral and written> English and Filipino

***CERTIFICATIONS and TRAININGS***

• Teleperformance T-Mobile > TOPS Training for Supervisors

• Convergys SXM Saves Cebu > Outstanding Performance in CSAT/B2B – July 2017

• Convergys SXM Saves Cebu> Top Agent in BSC – August 2017

• STRIKE HP Pro Train Microsoft Retail Accreditation

• PIME (Planning, Implementing, Monitoring, Evaluating)

• Basic Customer and Telephone Handling

Education

2006-2008 Technical Education

Major in Electronics

DON HONORIO VENTURA COLLEGE OF ARTS & TRADES

DHVCAT

2002- 2006 Misamis Oriental General Comprehensive High School

MOGCHS

1996- 2002 Tablon Elementary School

References

Jayson Javier

Operations Manager Teleperformace - CDO

+639*********

Noel Almanzor Jr.

Operations Manager Teleperformance -CDO

+639*********

Angel Junn Layson Jr.

Team Leader Convergys, Cebu City

+639*********

Marife Llaban

Team Manager Convergys, Cebu City

092********

Jesson Hawinay

Operations Supervisor Sutherland, Davao

091********

The Human Relation & Administrative Officer

Dear Sir/Madam:

In today’s customer service oriented society, timely, friendly and proactive service is sought to enhance future business growth. Customer’s loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers/clients.

My long term experience in handling customers and being a coach will make me a standout candidate for the position. I have become adept in performing a breadth of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing customer service and satisfaction.

You may contact me through my mobile no. +639*********.

Yours Respectfully,

Patro D. Aguilar

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