Customer Service Office

Mark Anthony Bacurin

Address: Al whada street Villa 7 Abu Dhabi UAE

Telephone:056*******/054*******

Email: ***********************@*****.***

Personal Profile Statement

Barista Knowledgeable in all aspect of coffee shop operations including

Impeccable customer service, staff management, supply ordering, store keeping

And creating a warm welcome environment.

WORK HISTORY

March 2016 –Current

Barista/Cashier

Nolus Restaurant LLC Galleria Mall Al Maryah Island

Abu Dhabi, United Arab Emirates.

Correctly Followed all health, safety and sanitation guidelines.

Making Hot and Cold Drinks

Able to prepare any type of Coffee

Managed morning rush of customer daily with efficient, level-headed customer service

Ordering, Receiving and storing item for the shop.

Checking the quality and quantity of item before receiving.

Train several employees around some period of time.

Engendered customer loyalty by remembering personal preference and allergy information.

Completed several cash audits to correctly balance drawer at the end of the shift.

Increased sale by offering advice on purchase and promoting additional product.

September 2015- March 2016

Busser

Nolus Restaurant LLC Galleria Mall Al Maryah Island

Abu Dhabi, United Arab Emirates.

Greeted client and guest professionally and courteously, cultivating and maintaining welcome atmosphere.

Delivered an exceptional level of service to customer by listening to concerns and answering question.

Set dining table to prepare for diverse of events, Following strict service standard.

Examine food items for freshness, providing feedback to kitchen supervisor for removal.

SKILL

Excellent written and verbal skill.

Organize and punctual.

Can work on minimum supervision.

Proficient in Microsoft office.

Time management.

EDUCATION

Asian Institute of Computer Studies.

Computer Engineering

Dasmarinas Cavite City Philippines

S.Y 2012-2014

National College in Science and Technology

College Certificate in Manufacturing Technology

Dasmarinas Cavite City Philippines

S.Y 2007-2009

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