Front Office Manager

VayuBhalla

HOUSE NO *** BAHARA SAUDAGAR PASCHIM BHAG – 1 SAHAR KOTWALI HARDOI 241001

E MAIL :**********@*****.*** MOBILE : +919********* / +916********* Objective: ● To work in a leading organization where I can utilize my skills to contribute to the success of the organization using my knowledge and experience. I always strive to ensure the guests of my company are well looked after and carry memorable experiences.

Profile

Summary:

● A competent professional with 9 years of work experience in :

~ Customer Relation Management ~ Front Office Operations

~ Reservation Handling ~ Business Management

● In depth knowledge of maintaining high standards for overseeing front desk operations.

● Hands on experience in evaluating guest satisfaction levels and working toward continuous support.

● Specialize in anticipating needs as much as possible to minimize guest complaints and inconveniences.

● Process oriented and experience in supervising and managing all aspects of the front office.

Core

Competencies:

● Proficient in Opera, Reserve, Madelia & IDS .

● Effective customer service skills

● Strong leadership qualities

● Ability to work well under pressure

● Proficient verbal and written communication skills

● Strong sense of responsibility

Organizational

Experience:

● RADISSON LUCKNOW CITY CENTER

(Radisson Hotel Group)

As Duty Manager (Nov 2018 – Till Date)

● RAMADA PLAZA VARANASI

(Wyndham Hotels Corporation)

As an Assistant Duty Manager (Dec 2017 – Nov 2018)

● HYATT PLACE HAMPI

( Hyatt Hotels Corporation)

As TEAM LEADER FRONT OFFICE (April 2015 – Dec 2017)

● HYATT PLACE HAMPI

(Hyatt Hotels Corporation)

As Front Office Associate since pre-opening stage. (November 2012 – April 2015)

● LE MÉRIDIEN JAIPUR

(Starwood Group of Hotels )

As Front Office Associate (Mar 2011 – Nov 2012)

Duties:

● Leading the team by giving them appropriate guidance and helping them in their role .

● Responsible for day-to-day Front Office Operations.

● Effectively resolve Guest complaints and queries .

● Handle Night Shift operations as a Night Duty Manager and Auditor.

● Guest Relations and satisfaction survey track.

● Solving and rectifying guest complaints.

● Ensure all guests are comfortable at all times.

● Handling of Reservations via emails and calls.

● Coordinating with Group arrivals & departures & their itineraries.

● Conducting training classes for the front office team

● Upholding outstanding levels of administrative

and operational standards.

● Training team on SOP’s.

● Accurately filling in administrative records and relevant paperwork.

● Drive the department about the Loyalty Program.

Trainings: ● ITC MUGHAL – LUXURY COLLECTION HOTEL

Industrial Training in all 4 major departments ( April – September 2008 )

Achievements:

Education:

● Awarded with HYSTAR DIAMOND / PLATINUM & GOLD LEVEL certificates .

● Awarded with OUTSTANDING GUEST SERVICES AWARD at LE MÉRIDIEN JAIPUR .

● Recommended by many of the guests over TRIP ADVISOR REVIEWS .

● Bachelor of Science in Hotel Management from DR. MPS MEMORIAL COLLEGE affiliated to PUNJAB TECHNICAL

UNIVERSITY

● Higher Secondary Education in Science, 2006

From ST. JAMES SCHOOL affiliated by CBSE BOARD

● Sr. Secondary Education in Science, 2003

From ST. JAMES SCHOOL affiliated by CBSE BOARD

Personal Details:

Father’s name : Mr. Rajesh Nath Bhalla

D.O.B. : 16 JANUARY 1988

Gender : Male

Nationality : Indian

Marital status : Married

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