Customer Service Sales
Resume:
JOSELYN GAVINO VALDEZ
*************@*****.***
Satwa, Dubai, UAE
QUALIFICATIONS SUMMARY
To use my abilities efficiently for organizational as well as individual development by teamwork and personal efforts as Data Entry Clerk, Receptionist in admired organization. Trustworthy, ethical and discreet, can work under pressure. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing the task assigned; able to multi-task effectively. Capabilities include:
Data Entry Operator
Customer Service Relations
Telephone Reception
Data/Filing & Data Archiving
Accounting
Accounts/Tallying Summary Bank Credit Card
Word Processing & Typing
Cashiering
Office Equipment Operation
gINt Software (Geotechnical Works)
EMPLOYMENT SUMMARY
Company
Job Title
Period
AL HAI & AL MUKADDAM GEOTECHNICAL, UAE
40+ years in Onshore/Offshore Geotechnical Investigation & Geophysical study, Soil testing
Data Entry Operator
19 June 2013 up to March 2019
KM TRDG SHOPPING CENTRE, LLC
38+ years in Hypermarkets, Supermarkets and Department Stores
Customer Service/Receptionist
Cashier/Accounts
April 2007 to May 2013
WATSONS PERSONAL CARE PHILIPPINES
18+ years in Health and Beauty Stores
Cashier
October 2005 to October 2006
WORK EXPEREINCE DETAILS:
Data Entry
Prepare, compile and sort documents for data entry
Check source documents for accuracy
Verify data and correct data where necessary
Obtain further information for incomplete documents
Generate reports, store completed work in designated locations and perform backup operations
Keep information confidential
Accounts & Receptions
Tallying and summarizing bank credit cards
Counting, calculating and tallying daily sales of the cashiers during the end of the shifts
Word processing and typing
Data/filing and data archiving
Customer Service & Reception
Responsible of incoming and outgoing telephone calls
Issuance of exchange vouchers, gift checks, company promoting brochures.
Process exchange items received from customers, manual bill.
Processing of SIM registration.
Postal mail responsibilities may include signing for packages, receiving and opening incoming mail, sorting and giving the mail to the correct person, and preparing outgoing mail and packages for pickup.
Consult with customers about their product or service needs or their wants.
Responsibility of ensuring that staff is aware of what new products and services, what they do, and how they can order them.
Middle liaison between the staff and the customer.
Gift wrapping.
Other tasks that superior assigned.
Cashier
Calculation of Daily transactions. Responsible for balancing the money and credit card receipts against the daily sales totals.
Issuance of cash refunds and credit slips to customers.
Process returns and exchanges of items, and provides the customers with an accurate refund.
Count the drawer’s contents and compare the total with sales data at the end of the shift.
Helping restock shelves and mark prices on items or shelves during slack period.
Extends customer service
Sales
Promote the products of the company
Liaison with the suppliers in order to check out on the progress of the existing orders.
Assess the requirements of the customer, suggest suitable products and alternative options, and make a good sales pitch, thus ensuring customer feel satisfied with the resultant outcome.
Assist and extend best customer service and ensure their satisfactions in the company.
EDUCATION
Bachelor of Science in Commerce (BSC), Major in Management Accounting, 2005
GENERAL DE JESUS COLLEGE
NUEVA ECIJA, PHILIPPINES
TRAINING/SEMINAR ATTENDED
Customer Service - KMT Shopping Centre, LLC -Dubai, UAE
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