Customer Service Representative

CHRISTINA OLIVAS

****************@*****.*** 360-***-****

**** ** ******** ****, *********, WA 98311

SUMMARY

Skilled Vault Teller that brings strong work ethic to organizations goals and of customer service interactions. Consistent and efficient in accurately counting money. Adept to accepting new challenges, accepting an organizations values, and honing attention to detail with experience in positivity and excellent customer service.

EXPERIENCE

November 2006- August 2020

Vault Teller, MoneyTree Inc – Silverdale, WA

·Responsible for distributing cash and other controlled inventory to tellers from the vault and receiving cash.

·Assisted in managing cash inventory and ordered cash from banks.

·Opened and Closed branch with proper safety procedures.

·Passed courses in fraud and anti-money laundering.

·Created a positive and helpful environment for co-workers and customers.

June 2014-August 2016

April 1997- February 1999

Customer Service Representative, Check-N-Go – Bremerton, WA

·Supervised store in absence of manager.

·Did daily bank runs, collection calls, and marketing.

·Built and maintained strong customer relationship that resulted in growth and profits for organization.

·Executed phone qualifications, and trained new branch hires.

Lead Field Representative, Premier Document Management – Seattle, WA

·Responsible for completing medical records request and protecting sensitive information.

·Met daily goals of completing deadlines on retrieving charts and medical data records.

·Researched information request, made copies of medical records, and maintained stocked supplies.

·Communicated with Corporate for request from Legal Firms, Insurance Companies, Doctors, ad D.S.H.S for urgent cases.

EDUCATION

Bremerton High School, Bremerton, WA

June 1994 – Diploma

KEY SKILLS AND CHARACTERISTICS

·Strong sense of banking ethics.

·Cash handling and mathematics

·Attention to detail

·Problem Solving

·Computer knowledge

·Customer Service

·Processing transaction

·Adaptability

AWARDS

·2019 MoneyTree Core Value Award

·2019 Branch of the Year in Washington State

·2017 Customer Service Award

·2010 Customer Service Award

·Two Eagle Eye Award – Western Union

·Two Loss and Prevention awards

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