Software QA Manager

RAJIV BANERJEE

Mobile : +1-916-***-****

E-Mail: **********@****.***

Seeking leading assignments in Testing with growth in a reputed organization. SYNOPSIS

Experienced Technical Lead with a demonstrated history of working in the information technology and services, healthcare, health information exchange(HIE), Health Information Management(HIM), Electronics Medical Record(EMR), California healthcare Eligibility, Enrollment and Retention System(CalHEERS), Affordable Care Act(ACA), MEDs(Medical Eligibility Data System), State wise Automated System (SAWs), Anthem-CVS PBM(Pharmacy Benefit Manager), Other Health Insurance industry and Utility.

Skilled in HP ALM, Jira, Bugzilla, Oracle Database, Requirements Analysis, Agile Methodologies, and Test Automation in Selenium and Test Partner. Strong engineering professional with a Master of Engineering (M.E) and ISTQB certified focused in Information Technology from Jadavpur University.

Excellent knowledge and working experience in Planning a Test, Preparation of Test Strategy and Test cas es, Test Execution, Test Results Analysis and Metrics Generation, Weekly status Report and Test Summary Report at end o f release.

Expertise in Integration, System, Regression and User Acceptance Testing.

Proficient in Client Interactive Skills, Process compliance documentation & Internal Business Designing activities.

Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees.

Excellent communication, inter personal, liaison and problem solving skills with the ability to work in multicultural environment.

AREAS OF EXPERTISE

Technical Skills:

System software: MS DOS, Windows98,Windows7

Languages: C, C++, Java, HTML

Scripting language: Test Script Language (TSL).

Software Testing Tool: Selenium and Test Partner

Application software: MS Office, HP ALM(Quality Centre), Team Foundation Server, VSS, PVCS Tracker, Borland Caliber, Microsoft Test Director, Bugzilla, JIRA, APT(Automation Provisioning Tool)

Concept studied: STLC, Bug life cycle, Waterfall, Agile WORK EXPERIENCE

From Sept’06 – April’10

CAPGEMINI TECHNOLOGY(Earlier PATNI COMPUTER)

From May 2010 – Till Date

ACCENTURE SOLUTIONS

PROJECT EXPERIENCE

Since May’10 with Accenture Service and currently designated as Level 9 (Software Architecture Team Lead). Client/Company : Anthem / Accenture

Project : Voyager2020 Anthem PBM

Project Duration : April 2018 – Till Date(Onshore – Wallingford, Connecticut, USA) Assigned Role : Business and Integration Test Lead Project & Role Description

• Performed the role of a SME as PBM in Anthem team.

• Study and Analysis of requirements

• Suggesting the change of business requirement and application

• Worked on tools like JIRA to create test cases and raising defects.

• Coordinating with offshore architecture and Test team.

• Handled the Team members under testing team in achieving the Deadlines without any slippage.

• Designing test cases

• Helped QA members in understanding the functional flows and critical aspect related to application that helped them in day to day execution

• Participation in daily stand up meetings.

• Helped developers in understanding the requirements

• Handling Issues Management and escalation to the onsite team.

• Preparation of Defect Logs

• Preparation of daily report in graphical format that gives an idea of percentage of completion, defect age. defect priority and severity, defect raised by onshore and offshore and also by individual members.

• Preparation of closure report

Supervisor

Kartheesh Chandra

Client/Company : State of California / Accenture

Project : CalHeers(California Healthcare Eligibility, Enrollment and Retention system) Project Duration : July 2013 – March 2018(Onshore – Sacramento, California, USA) Assigned Role : Architecture Test Lead

Project & Role Description

• Performed the role of a Test Lead in CalHEERS team.

• Performed role of subject matter expert in Healthcare, Eligibility, Enrollment, Retention system, State wise Automated system(SAWS), MEDS(Medi-Cal Eligibility Data System).

• Study and Analysis of requirements

• Suggesting the change of business requirement and application

• Worked on tools like Quality Centre to create test cases and raising defects.

• Coordinating with offshore architecture and Test team.

• Handled the Team members under testing team in achieving the Deadlines without any slippage.

• Designing test cases

• Helped QA members in understanding the functional flows and critical aspect related to application that helped them in day to day execution

• Participation in daily stand up meetings.

• Helped developers in understanding the requirements

• Handling Issues Management and escalation to the onsite team.

• Preparation of Defect Logs

• Preparation of daily report in graphical format that gives an idea of percentage of completion, defect age. defect priority and severity, defect raised by onshore and offshore and also by individual members.

• Preparation of closure report

Supervisor

Vikas Waykole

Client/Company : Canada Post/Accenture

Project : SAP Factory 2013

Project Duration : March 2013 - June 2013 (Offshore – India) Assigned Role : Module Lead(Senior Software Engineer) Project & Role Description

• Performed the role of a Module Lead in Canada Post team.

• Study and Analysis of requirements

• Suggesting the change of business requirement and application

• Worked on tools like TFS(Team Foundation Server) and Test Manager to create test cases and raising defects.

• Coordinating with onsite architecture and BA team.

• Handled the Team members under testing team in achieving the Deadlines without any slippage.

• Designing test cases

• Helped QA members in understanding the functional flows and critical aspect related to application that helped them in day to day execution

• Participation in daily stand up meetings.

• Helped developers in understanding the requirements

• Handling Issues Management and escalation to the onsite team.

• Preparation of Defect Logs

• Preparation of daily report in graphical format that gives an idea of percentage of completion, defect age. defect priority and severity, defect raised by onshore and offshore and also by individual members.

• Preparation of closure report

Supervisor

Niraj.x.Jain

Client/Company : AUSTRALIA PUBLIC SERVICE O&M/Accenture Project : Services New South Wales(SNSW)

Project Duration : December 2012 - February 2013 (Offshore – India) Assigned Role : Tester (Senior Software Engineer)

Project & Role Description

• Performed the role of a Module Lead in SNSW team.

• Study and Analysis of requirements

• Suggesting the change of business requirement and application

• Worked on tools like TFS(Team Foundation Server) and Test Manager to create test cases and raising defects.

• Coordinating with onsite architecture and BA team.

• Handled the Team members under testing team in achieving the Deadlines without any slippage.

• Designing test cases

• Helped QA members in understanding the functional flows and critical aspect related to application that helped them in day to day execution

• Participation in daily stand up meetings.

• Helped developers in understanding the requirements

• Handling Issues Management and escalation to the onsite team.

• Preparation of Defect Logs

• Preparation of daily report in graphical format that gives an idea of percentage of completion, defect age. defect priority and severity, defect raised by onshore and offshore and also by individual members.

• Preparation of closure report

Supervisor

Niraj.x.Jain

Client/Company : MD Anderson/Accenture

Project : Clinic Station – Health Information Management)/Tissue Station – EMR(Electronic Medical Records) Project Duration : May 2010 - November 2012 (Offshore – India) Assigned Role : Senior Software Engineer(Got opportunity to Play role of Test Lead) Project & Role Description

• Performed the role of a Test Lead in Tissue Station team.

• Study and Analysis of requirements in tool Borland Caliber

• Worked on other tools like TFS and QC(Quality Centre11) for test case creation and execution

• Suggesting the change of business requirement and application

• Coordinating with onsite architecture and BA team.

• Handled the Team members under testing team in achieving the Deadlines without any slippage.

• Designing test cases

• Helped QA members in understanding the functional flows and critical aspect related to application that helped them in day to day execution

• Participation in daily stand up meetings.

• Helped developers in understanding the requirements

• Handling Issues Management and escalation to the onsite team.

• Preparation of Defect Logs

• Preparation of daily report in graphical format that gives an idea of percentage of completion, defect age. defect priority and severity, defect raised by onshore and offshore and also by individual members.

• Preparation of closure report

Supervisor

Nitin Dabli

Non-Accenture

Client/Company : Thomson Reuters/Capgemini

Project : ST-2 Testing project

Project Duration : September 2006 - April 2010

Assigned Role : Tester (Software Engineer/Senior Software Engineer)

Project Title: ST-2 Testing project

Client Name: Thomson Reuters(earlier Thomson West)

Platforms: Windows XP.

Tools: Manual Testing, TMX/Test Partner

Organization: PATNI

Duration & Status: Continuing.

Team Size: 4

Designation: Software Engineer

Project Description:

Thomson provides information with technology and applications that help customers make better and faster decisions. It serves more than 20 million information users in the fields of law, tax, accounting, higher education, reference information, corporate training and assessment, financial services, scientific re search and healthcare. Thomson is organized into four market groups employing 43,000 people and operating in more than 50 countries worldwide. Thomson Legal & Regulatory division of Thomson, West group is part of it. West delivers a powerful competitive advantage to its customers by providing the highest-quality legal, regulatory and business information and the most innovative technology tools to manage it.

Software Testing Quality Assurance is one of the West's groups, which does the Quality Assurance activities for West Monthly Releases. Patni Testing team interacts with this group. Working on following applications:

1. West.thomson.com (WTC)

2. Central Product Catalog (CPC)

3. Mastermind (MMO & MML)

4. Siebel (West, BIS, BOL,Analytics,SMG,LLF,GSI,West) 5. CSS

6. My Account

Some of the Key features of the Applications –

1. WTC: Searching information on different products based on different search criteria, Creation of My Account users for accessing billing information, Order related information, Payment status, Address, User details etc,

2. CPC: An online database that makes product and pricing information available to customers, all sales channels, and customer service representatives faster than ever before. 3. MMO & MML: MMOnline interfaces with Thomson/West business systems on the network. MMOnline application is the application used by Regional Managers, others etc. MMLocal is the application on the laptop used by sales representative. Both the applications used to store the Customer details. 4. Siebel: The Thomson-West’s Customer Relationship Management (CRM) application. At a h igh level, the Siebel architecture consists of:

Web clients that access the business data

A Web server that handles interactions with the Web clients

Servers that manage the business data and provide batch and interactive services for clients

A relational database and file system that store business data. 5. CSS: Through CSS call center agents gets a quick customer snapshot along with any Outstanding service issue and updates basic customer and user profile data 6. My Account: The My Account button on the global navigation bar of the WTC site will provide access to the My Account login page. The user enters the user name and password to access the My Account landing page. The My Account landing page contains the dynamic navigation points on the landing page. Roles and Responsibilities

Study and Analysis of requirements

Coordinating with onsite team.

Handled the Team in achieving the Deadlines without any slippage.

Participation in daily stand up meetings.

Worked on storyboard tool for daily execution.

Handling Issues Management and escalation to the onsite team.

Preparation of Defect Logs

Projects Undertaken in college:

Title: Assigning Wavelength in WDM All-Optical Networks.

Team Size: 4

Description: In our project work, our assignment was to study Optical Networks & understanding the p roblems of wavelength assigning in WDM network, design of WDM based Optical Network, process analysis and to find out the solution Wavelength Assigning problem.

Professional Training:

Conducted Vocational training in INDIAN (previously Indian Airlines Limited) Project : Circuit Details of INDIAN AIRLINES of Eastern Region. Type : Development

Platform : Visual Basics

Role : Developer

Team Size : Individual Contributer

Description: In our project work, our assignment was to study the wavelength and behavior of circuit details of each individual circuits between one airport to the others. AWARDS/ACCOLADE

Received appreciation from the client (Thomson Reuters) for the completion of Siebel November 2007 Release effectively and efficiently.

Appreciated for good editorial activity after launching the project Newsletter and Wikipedia in Patni Intranet.

Received highly esteemed Patni Annual award “Dream Team” for pulling out the project from critical stage and making Patni as preferred vendor for Thomson Reuters (Client).

“Americas Delivery Excellence” award for HIM project in Accenture for 2011.

“Value Creator” award in December 2010 at Accenture for delivering the quality product well within time for HIM project in Accenture.

“Star of the month” in October 2010, March 2012 and October 2013 at Accenture.

“Value Creator” award in April 2011 at Accenture for Clinic Station project.

Received Accenture Celebrating Excellence (ACE) award in 2012 and 2013 for quality work and delivery.

“People Developer” award in November 2014 for taking quality brown bag session that was attended by 80 team members on Defect Management.

Client Appreciation Letter in Calheers project in 2016 for successful open enrollment release.

Client Appreciation Certificate from client director of Anthem for Success of Model Office Project in 2019.. TRAINING / CERTIFICATIONS

)

ISTQB (International Software Testing Qualification Board) certified engineer((International Certification)

Hexawise Test Design Professional (International Certification)

DevOps training from Accenture training school.

Agile Methodology training from Accenture training school.

L1(Level1) & L2(Level2) internal testing certification from Capgemini Learning School

Client interfacing skills from Capgemini Learning School

Training on GUI testing, Interface testing, Database testing and Migration testing from Capgemini Learning School

Health Care[HC(101)], Health Care[HC(201)] and Health Care[HC(301)] certification in Accenture Learning School.

ACADEMIC CREDENTIALS

Program Diploma in Project Management from International Business Management, Berlin, Germany, 2020 Master of Engineering in Information Technology from Jadavpur University, Kolkata, India, 2006 with 6.94(GCPA) Bachelor of Engineering in Information Technology from Burdwan University, Burdwan,India, 2004 with 70.00(TCPA) PERSONAL DETAILS

Alt E-Mail

*******.********@*****.***

Date of Birth

21st November 1982

Correspondence Address

400 Cold Spring Road

Apt-D505

Rocky Hill, Connecticut, USA

Pin – 06067

Permanent Address

193, Andul Road, Block-LB,

Flat-16, Howrah-711109

West Bengal

INDIA

Passport No.

L5355015

Date of issue

05/11/2013

Expiry Date

04/11/2023

Place of Issue

Kolkata, West Bengal, India

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