Social Media Sales

EDUCATION

SKILLS

WORK HISTORY

MAKILA TURNER BOINER

** ******* ***** *******, ** 94542

909-***-**** ******.******@*****.***

Bachelor of Science - Fashion Studies

St. Johns University // Queens, New York // Expected in May 2023 Member of Red House Fashion Club

Member of R.I.S.E. Network

Member of Black Student Union

I am a driven hard working employee who focuses on demonstrating life long goals. In representation of my character, I remain a positive attitude and interaction with all customers and coworkers. I offer a committed service that will benefit the company in many ways. When working, I plan to accomplish all of my goals by staying on task and being timely.

Multi-talented Cash Rep Specialist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

I have an advanced mindset with the ability to

demonstrate the following characteristics of:

• Leadership experience

• Positive attitude

• Willingness to learn

• Skilled in communication

• The ability to work under pressure

• Time management skills

• Constructive decision making

• Computer skills

• Customer service

• Task management skills

OurTv

Spokesmodel // Oakland, CA // October 2012 to August 2019 Experience with cameras, green screen recording, lighting, and audio systems. Brought collaboration opportunities to OurTv through local businesses and models. Researched club locations for future events.

Organized Twin Social events hosted every first Saturday of the month. Organize performance schedules, venue set up, decorations, and future assistance during events. Positive energy expressed daily through my passion, courage, interest, and confidence. Team collaboration initiatives planning for future company growth. Research and familiarization with social media platforms known as Facebook, Instagram, Twitter, and Snapchat.

Greeted all guests with a positive demeanor and asked open-ended questions to determine requirements.

Produced and distributed team newsletters, email updates and other forms of communication to maintain efficient communication channels.

Created agendas, took minutes and prepared needed documents for meetings. Guided administrative and professional staff through computer and software problems, including answering questions, troubleshooting problems and training on specific uses. Listened to customer needs, identified solutions and explained latest promotions. Aéropostale

Sales Specialist // Livermore, CA // June 2017 to November 2018 Face of the store, greeting and delivering promotions to all customers. Answering questions and giving direction throughout the store.

Transferred to new store, promoted as the Cash Rep Specialist. Focus on the store, customers, fitting rooms, floor plan, and employees. Reviewing, recording, and discussing with my team on our stores numbers covering Sales Per Hour, Sales Per Transaction, Coupon Flow, Returns, and more. Maintained organized, presentable merchandise to drive continuous sales. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Maintained records related to sales, returns and inventory availability. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Regal Entertainment

Employee Benefits Specialist // Dublin, CA // June 2017 to August 2017 KT Specialist, in concessions, box office, podium, and usher. KT Specialist maintained safety of theater and completed frequent theater and bathroom checks. In concessions, took orders and provided food for customers before completing transactions. Box office help organize family, couple, or individual decision on movie selections and times. At the podium giving direction to all guests and providing 3D glasses to needed customers. Usher, indicating environmental health concerns, cleaning theaters, break rooms, and bathrooms. Positives energy with a deliverable smile while being friendly to all customers and employees. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Maintained accuracy for all inventory, sales and customer records over the four months. Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.

* Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information.

ADDITIONAL INFORMATION

Local Poke

Employee // Pleasanton, CA // April 2017 to July 2017 Prepare and serve Poke bowls designed to order with additional add on's Frequently making multiple bowls at a time.

Maintained cleanliness of the restaurant by wiping down counter's, sweeping mopping, washing dishes, organizing the food and more.

Demonstrated happiness and a strong work ethic.

Provided advice and interpretation of labor relations policies and agreements to enhance company positions.

Provided outstanding customer service to new and long-standing customers by attending closely to their orders ad correctly fulfilling their needs. Currently attend St. Johns University located in Queens New York, majoring in Fashion Studies. On Campus, I am very active and socially involved with our athletic and University event. I am a Division One cheerleader, cheerleading for six different sports mens and woman's volleyball, soccer, and basketball.

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