Sales Customer Service

Jennifer Orejobi

***** ** **** *****• MIRAMAR, FL 33029

PHONE 239-***-****• E-MAIL ********@*****.***

* Customer Service * Remote Work * Phone & Email Servicing

* Luxury Home Sales &Rentals * Vacation Rentals * Real Estate Investing

* First Time Homebuyers * Property Management * Valuation/ Comparative Market Assessments

LICENSES &CERTIFICATIONS

Current, Licensed Real Estate Sales Associate, State of Florida (License #SL686881)

BPOs (Brokers Price Opinion); The Agent’s Role in the Valuation Process, Miami Association of Realtors

MEMBERSHIPS

Miami Association of Realtors

PROFESSIONAL EXPERIENCE

Tier II Customer Service Representative (Remote Work)

Department of Children and Families May 2020 – Present

Answering inbound calls remotely to assist customers in the application process for state benefits

Navigating various systems to advise customers of their application status

Training customers on the use of the online system to check their account status, file for benefits and update their personal information

Assisting customers in uploading documents via their online account

Assisting customers on resetting their passwords

Licensed Realtor

Florida Capital Realty Feb 2018 – Present

Innovative World Realty LLC Jan 2013 – Feb 2018

Alliance Realty Group May 2007 – Dec 2012

Omni Real Estate & Mortgage Oct 2005 – May 2007

One Stop Realty Jan 2000 – Oct 2005

Coordinate appointments to show homes to prospective buyers

Presented purchase offers to sellers for consideration

Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates

Interview clients to determine what kinds of properties they are seeking

Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases

Coordinate property closings, overseeing signing of documents and disbursement of funds

Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other

Promoted sales of properties through advertisements, open houses, and participation in multiple listing services

Areas worked include; Orange Country, Lee County, Collier County, Broward County and Dade County, Florida

Real Estate Investor

Self Employed Jan 1993 – Apr 2018

Owned and managed a personal portfolio of real estate investments that ranged from condominium units, single family homes and multi-family units, in Orange, Lee, Dade and Broward Counties, Florida

Mortgage Broker

G&E Mortgage Jan 2000 – May 2007

Generated lists of properties that are compatible with buyers' needs and financial resources

Met with applicants to obtain information for loan applications and to answer questions about the process

Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans

Explained to customers the different types of loans and credit options that are available, as well as the terms of those services

Obtained and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information

Reviewed and update credit and loan files

Reviewed loan agreements to ensure that they are complete and accurate according to policy

Computed payment schedules

Stayed abreast of new types of loans and other financial services and products to better meet customers' needs

Submitted applications to credit analysts for verification and recommendation

Legal Recovery Specialist

Barnett Bank Mar 1990 – May 1995

Southeast Bank Sept 1988 – Mar 1990

Collected on charged off accounts or determined whether it was cost effective to file a law suit or refer to an outside agency based on borrower’s assets identified and other bank guidelines

Conducted extensive skip tracing efforts by using a wide array of resources to locate skips

Testified on behalf of the bank at hearings

Attended depositions and sheriff sales on behalf of the bank

Located assets for levies, garnishments and liens

Negotiated settlements or repayment schedules by determining a debtor’s ability to pay

Sent correspondence to customers based on settlements or repayment plans or default situation

Determined whether a customer’s situation was genuine and whether a loan re-work would benefit both the bank while assisting the customer to repay and restore credit

Followed through on repayment schedules and refered defaulted stipulations for default judgments

Appraise real and personal property for the purpose of garnishments and levies or possible liens

Ensured that all collection and recovery efforts were cost effective to the bank while maintaining a high level of professionalism and customer courtesy

Full Charge Bookkeeper

American Uniform Sept 1986 – May 1988

Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes

Operated computers programmed with accounting software to record, store, and analyze information

Complied with federal, state, and company policies, procedures, and regulations

Handled debits, credits, and total accounts on computer spreadsheets and databases, using specialized accounting software

EDUCATION

Certificate in Paralegal Studies 1993

Barry University

Associates in Arts in Business Administration 1988

Miami Dade Community College

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