Hospitality Specialist
Resume:
SEYMONE BROWN
C U S T OMER S E R V I C E
Hard-working professional with 7.5+ years of experience and a proven knowledge of hospitality management, food and beverage operations, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Career CareerObjective Objective
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2019 Meadfoot Carrollton, Texas, 75007
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MACARTHUR MACARTHURSCHOOL HIGH SCHOOL
Irving, TX
High School Diploma (Jun 2011)
Education
OPERA
WORD, EXCEL, POWERPOINT
Basic Spanish
STSR
Additional Skills
TABC
SERVSAFE
CMD
Certifications
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CROWNE CROWNEDIRECTOR MEETING DIRECTOR
Crowne Plaza DMC, Dallas
Jun 2019 - Mar 2020
Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
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Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
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• Maintain records of event aspects, including financial details. Conduct post-event evaluations to determine how future events could be improved.
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• Review event bills for accuracy, and approve payment. FOOD FOODSUPERVISOR & BEVERAGE SUPERVISOR
Hotel Indigo Downtown Dallas, Dallas, TX
Apr 2018 - Aug 2019
Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
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Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
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Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
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• Investigate and resolve complaints regarding food quality, service, or accommodations.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
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Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
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• Count money and make bank deposits.
FRONT FRONTSUPERVISOR OFFICE SUPERVISOR
Radisson Dallas North Addison, Dallas
Jan 2016 - Feb 2018
• Plan, schedule or supervise the work of other employees.
• Greet, register, and assign rooms to guests of hotels or motels. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
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Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
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Record guest comments or complaints, referring customers to managers as necessary.
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Contact housekeeping or maintenance staff when guests report problems.
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IRD IRDSERVER SERVER
The Joule, Dallas, TX
Apr 2015 - Jul 2015
Take food orders and relay orders to kitchens or serving counters so they can be filled.
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• Examine trays to ensure that they contain required items. Load trays with accessories such as eating utensils, napkins, or condiments.
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Determine where patients or patrons would like to eat their meals and help them get situated.
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Total checks, present them to customers, and accept payment for services.
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RESTAURANT RESTAURANTSUPERVISOR SUPERVISOR
Crowne Plaza DMC, Dallas, TX
Mar 2012 - Jan 2015
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
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Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
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Monitor employee and patron activities to ensure liquor regulations are obeyed.
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Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
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Review work procedures and operational problems to determine ways to improve service, performance, or safety.
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• Take dining reservations.
References available upon request
References
Contact this candidate