Senior Analytics Report Designer
Resume:
VINCENT DEL VISCIO
Parsippany, NJ 07054
**********@*****.***
PROFESSIONAL EXPERIENCE
Oracle Inc. 11/2008 – 07/2020
Senior Analytics Report Designer East Rutherford, NJ
Define and manage analytic reporting needs for the Oracle Applications Global Support Organization (2000 employees) using using OBIEE Answers and Dashboards.
Built hundreds of reports and dashboards on Oracle 10g and 11g to help directors and managers understand their current business challenges and prepare for future initiatives and programs.
Coordinated and executed on the master list of all reporting projects for the Applications Team and other product lines within Oracle.
Led teams of report writers to successful completion of cataloging dashboard initiative, new product version and customer satisfaction dashboards.
Mentor new report writers and provide solutions for technical reporting issues facing our super user team across product lines.
Managed all ISO Auditing Activities including the administration of Global Customer Services (GCS) Support Delivery Quality Management System and all continuous improvement programs.
Planning, monitoring and controlling all activities relevant to the Quality Management System (QMS) within Support Delivery (including audit activities, training and execution of audits/certifications).
Created global perspectives on GCS program implementations and communicate the program strategy to executive staff.
Performed headcount utilization modelling and program budget proposals that resulted in a positive direct impact on the financial health of the Global Customer Service organization.
Oracle/PeopleSoft Inc. 1/2002 – 10/2008
Senior Global Support Engineer Teaneck, NJ
Solved over 4500 customer cases related to the Campus Solutions, Human Resources, and Technical Peoplesoft products resulting in a savings of $1.6 million dollars.
Managed 1400+ urgent and critical cases related to platinum and premium customer issues.
Attained a customer satisfaction rating of 90.3% with hundreds of exceptional service awards.
Compile and Coordinate Metrics for Campus Solutions and Human Capital Management.
Wrote 120 resolutions to help other analysts in troubleshooting customer problems.
Worked closely with account managers and sales support to make sure customers had a successful experience.
Team Leader for Campus Community and Admissions Products for Peoplesoft versions 8 SP1, 8.9 and 9.
Led Northeast region global support through the implementation of two internal support systems (Customer1 and ICE).
Developed 8 presentations and trained analysts worldwide on various internal systems and products.
Northeast coordinator for the Support Services Advocate Roundtable tasked with developing and implementing over 30 processes within the Global Support Center.
Attended 600+ hours of supplementary training related to the Campus Community, Student Records, Human Resources, Enterprise Portal, Workflow, Security and Peoplecode.
Presented technical information at several conferences for Higher Education and Global Peoplesoft users.
PeopleSoft 5/1998 – 12/2001
Senior Instructor, Student Administration and Technical Teaneck, NJ
Certified Technical and Student Administration Instructor in PeopleTools 1, PeopleTools Overview, PeopleTools 1 Delta Live Webcast, Query Manager Live Webcast, Query/Crystal Power Reporting, Introduction to Student Administration, Student Records 1, Student Enrollment, and Query/Crystal for Student Administration.
Achieved an 8.8 out of 9.0 quality classroom satisfaction rating from customers over the past three years.
Extensive knowledge of the entire Student Administration Suite and many technical components of PeopleSoft 7, 7.5, 7.6, 8, 8.9, and 9.
Researched and solved customer issues related to Application Designer, Query, Crystal, Student Records, Admissions, 3C’s, Security, Tree Manager and SQR.
Developed curriculum and maintained course revision database for both Student Administration classes and Technical classes.
Provide leadership, supervision, and mentoring to new staff members related to instruction, curriculum development and troubleshooting customer problems.
Fordham University 10/1995-4/1998
Assistant to the Vice President for Enrollment Bronx, NY
Coordinated server configuration set-up and implementation work teams for migration to Exeter Student Marketing System.
Named project leader of Exeter implementation and SIS Plus migration.
Created an eight-year database through programming of new software applications that analyzed enrollment figures and financial data. Led to a $4,000,000 increase in net revenues over a two-year period.
Analyzed and reformatted SPSS data into logical Excel format.
Planned and taught training sessions for six different computer programs and adjusted individual sessions to accommodate different knowledge levels.
Worked closely with all Student Administration offices to help coordinate mailings and events aimed at increasing enrollment and improving a student’s college experience.
Fordham University 8/1991-9/1995
Assistant Director of Admissions Bronx, NY
Recruited students for Undergraduate and Graduate programs in many regions around the United States.
Designed four comprehensive Excel spreadsheets that analyzed 40 different markets.
Generated 34% increase in enrollment over four-year period.
Developed 13-step process to computerize the handling of 250,000 prospects for personalized mail campaign.
St. Hilary of Poitiers School 9/1990-7/1991
Teacher Rydal, PA
Taught Social Studies, Science and Mathematics curriculums to seventh and eighth grade students.
Helped set-up a computer center and began development of a computer curriculum for all grades.
EDUCATION
Fordham University Bronx, NY
Masters of Science, Education May, 1994
Villanova University Villanova, PA
Bachelor of Science, Secondary Education January, 1991
Bachelor of Arts, Psychology May, 1990
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