Executive Service

James Harrison, rce, cae

**** ***** ***** ***** ~ San Jose, California 95121

Mobile: 408-***-**** ***@*****.***

Summary of Qualifications

Innovative, results-oriented Executive with extensive background of experience highlighted by significant accomplishments. Proven success at developing effective strategies and coordinating implementation of practical plans for overcoming challenges and achieving goals. Outstanding communication, negotiation, and interpersonal skills that result in productive internal and external relationships. Natural leader that builds cohesive teams and fosters collaborative efforts. Drives synergies across departments and functions to turnaround underperforming firms and facilitate sustainable growth. Offers a high level of expertise in:

· Strategic Planning · Trade Association Leadership · Technology Improvements

· Industry Trends · Networking and Partnerships · Financial Accountability

· Business Development · Client Relationships and Service · Performance Tracking

Top Career Accomplishments

RE InfoLink

Turned around the business and rebuilt its professional reputation by defining vision and direction then leveraging internal team talents and fostering collaborative efforts across the organization to achieve goals.

Empowered executive-level staff, maximizing contributions by granting authority and providing necessary resources to reach objectives.

Increased revenues and client base by developing and delivering products and services that exceeded expectations.

Created a highly effective, client-centric business environment by personalizing communications and driving dynamic public relations programs.

Enhanced quality of decision-making by ensuring board meetings were properly organized and members were provided comprehensive and up-to-date information.

Improved operations by restructuring staff responsibilities and rebuilding internal business infrastructure.

Introduced new reporting and analytical tools that fostered better information on which to base decisions.

North Texas Real Estate Information Systems, Inc.

Rebuilt one of the largest regional MLS companies, changing the troubled firm with significant technology deficiencies, staffing challenges, poor facilities, badly constructed contracts, and inadequate infrastructure into one the top and most innovative MLS services in the country.

Originally worked with the Greater Dallas Association of REALTORS® and was actively recruited back by the subsequent North Texas Real Estate Information Systems, Inc. to revamp the organization.

Northern Virginia Association of Realtors®, Inc.

Contributed significantly to successful development and launch of the association’s award winning Internet site, collaborating with contract developers on initial design and leading projects to implement new features and tools.

Fostered inter-industry cooperation and effectively promoted the concept of shared services that resulted in an MLS information consortium and network that later merged.

Greater Dallas Association of REALTORS

rreorganize operations to bring the company and its staffing up to date

sspeak frequently to brokers and agents and teach classes

rrepresent the organization at industty events

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Employment History

RE INFOLINK, San Jose, California 2005 – 2019

President and Chief Executive Officer

Serve as the primary representative for the company to the community and hold accountability for coordinating efforts of the Executive Team and staff of 70 professionals.

Oversee delivery of services to 7 Shareholder REALTOR® Associations with 21,000 subscribers and over 6,000 firms covering Monterey, Santa Cruz, San Mateo, San Benito, and Santa Clara Counties.

Develop products that support over $65 billion in real estate transactions per year.

Prepare and manage $12 million in annual budgets, allocating resources and tracking results to ensure business and financial goals are consistently achieved.

NORTH TEXAS REAL ESTATE INFORMATION SYSTEMS, INC., Dallas, Texas 2000 – 2005

Chief Executive Officer

Directed business activities to provide exceptional MLS service to 18 Shareholder REALTOR® Associations that covered 30,000 square miles, 3,900 firms, and 22,000 subscribers.

Initiated successful implementation of new technology to enhance MLS products and services.

NORTHERN VIRGINIA ASSOCIATION OF REALTORS®, INC. Fairfax, Virginia 1990 – 2000

Senior Vice President / Chief Financial Officer / Chief Technology Officer

Held various roles focused on providing service and support to up to 12,000 association members.

Guided teams comprised of 26 to 46 professionals, providing clear direction and fostering cohesive efforts.

Held accountability for annual budgets of up to $10 million with responsibility for maximizing utilization of funds through effective planning and management.

GREATER DALLAS ASSOCIATION OF REALTORS®, INC., Dallas, Texas 1984 – 1990

Assistant Executive Officer

Contributed significantly to building the firm’s reputation for delivering exceptional service, ensuring the needs of up to 9,000 members were met through a team of 26 employees and budget of $5.5 million.

General Responsibilities

Leadership

Collaborate with Board of Directors to define business vision and establish clear direction, providing sound advice that supports strategic decision-making and creative problem solving.

Coordinate efforts of Executive Team, fostering synergies between functions by making or recommending balanced decisions based on quantitative, qualitative, and intuitive information.

Work closely on development of business plans, policies, processes, and standards that facilitate smooth workflow and achievement of goals.

Ensure various departments and functions have necessary tools to meet business objectives by allocating and deploying resources effectively.

Assess programs to identify areas for improvement and enhance results by leading change initiatives.

Mentor firm’s executive leadership to increase knowledge and skill levels, as well as recruit new members as necessary to achieve organization mission.

Business Development and Marketing

Leverage extensive experience and a strong network of professional relationships to proactively identify Real Estate industry trends and new opportunities.

Cultivate relationships with other organizations and spearhead joint activities with mutually beneficial results.

Create effective approaches and presentations for targeting opportunities and develop new business proposals.

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General Responsibilities

(Continued)

Organize and manage participation in tradeshows and events, as well as arrange sponsorships and memberships.

Devise and implement strategies for attracting, recruiting, and retaining new members.

Negotiate and administer distributorships and service agreements with other related organizations.

Design unique new educational offerings that align with client needs.

Form consolidated services for better market coverage by developing partnerships with bordering MLS firms.

Technology

Manage all technological functions and Internet based products that form the core of service offerings.

Introduce dynamic new databases, websites, and e-Commerce systems by effectively managing development and implementation projects from initial concept through completion.

Drive continual improvement to technology products and services through redesign and upgrades.

Achieve remarkable sales in web page and web hosting products through strategic alliances and distributorships.

Guide administration of information system services utilized by members and association customer bases.

Finance and Operations

Develop and administer fiscal policies and financial systems to ensure adequate controls and accuracy of information vital to informed decision-making.

Identify and analyze financial and performance trends to support new business development strategies.

Drive initiatives and implement changes to improve operating profits and control cost.

Formulate creative funding solutions and manage banking and investment relations.

Oversee financial forecasting, planning, and budgeting to ensure strong support for business operations.

Source, select, and negotiate agreements with vendors, suppliers, and service providers.

Improve vendor performance and product results through effective contract administration.

Direct Human Resource Management functions with a focus on fostering a positive work environment and building a solid core of knowledge and productive employees.

Professional Affiliations

Board Member – RE InfoLink, Inc. 2005 – Present

Guest Speaker – Various REALTOR® Associations and the NAR Association Executives Institute 1988 – Present

Futures Presidential Advisory Group Member – NAR MLS 2006 – 2007

Policy Work Group Member, Internet Issues – NAR MLS 2006 – 2007

Participant – COVE Group (an RE MLS industry think tank) 2002 – 2007

Standards Board Member – NRDS 2000 – 2001

Chairman – NRDS / ARELLO Task Force 2000

Director (Presidential Appointment) – National Association of REALTORS® 2004

Professional Development Committee Member – Texas Association of REALTORS® 2004

RCE Mentor – REALTORS® Association 2003 – 2004

Leadership Development Team Leader – Association Executives Institute 2000

Member of the Board of Governors – Association Executives Institute 1997 – 2000

Board Member – NAR Association Executive National Standards Board 1997 – 2000

Chairman – National REALTORS® Database System Policy Group 1997

Technology Team Leader – Association Executives Institute 1999

Business Futures Task Force Member – NAR MLS 1999

Standards Task Force Member – NAR MLS 1998 and 1999

Budget and Finance Track Participant – Association Executives Institute 1998

President – Richardson Texas Evening Toastmasters Club 1987

Member – American Society of Association Executives 1984-2007

Finance and Investment Committee Member – NVAR Federal Credit Union 1996-1999

Policy Committee Member – NAR MLS 2001-2007

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Education

SUL ROSS STATE UNIVERSITY, Alpine, Texas 1980

Bachelor of Business Administration in Management

Professional Development

Fundamentals of Telecommunications Certificate – Southern Methodist University 2001

Certified Association Executive (CAE) – American Society of Association Executives 1998

REALTOR® Association Certified Executive (RCE) – REALTORS® Association 1996

Competent Toastmaster (CTM) Certification – Toastmasters Club 1987

Awards

NVAR Certificate for Outstanding Staff Service – NVAR Lockbox Conversion Project 1994

NVAR Distinguished Service Award – Staff Executive to the R.E. Finance Committee 1993

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