Manager Customer Service
Resume:
Amanda J. Stalvey
Sebring, Florida 33870
Seasoned professional couple seeking management positions in the self storage, restaurant, campground, hospitality or bed and breakfast industries. Attention to detail and customer service are our priorities. September 2012-Present
Biz Mat Productions LLC/American Dream Marketing - Owner of place mat advertising and retail clothing and jewelry line. Perform day to day operations of both mobile business and stationary stores. Interaction with general public and ongoing sales personnel. Assist husband with corporate filings, tax preparation and Florida state requirements.
October 2015- August 2016
Surfside Beach Moose Lodge - Bartender, Wait staff, Function Coordinator. Continue to provide excellent customer service to members and their guest. Assist Bar Manager and Administrator in day to day operations of Moose Lodge. April 2013-September 2015
Key Largo Moose Lodge – Bartender, Cook, Wait staff. Creating new standards for Moose members and their guest by being professional, friendly, outgoing, entertaining and charming. Train and maintain bar rules and regulations to new employees. Assist with all Moose functions as directed by the Administrator and Governor. Provide great customer service to our Hotel guest and friends. July 2012-August 2015
North Ft Myers/Key Largo. Owned and Operated Biz Mat Productions. Multi item gift and food shop. Retail customer service and maintained stock, inventory,payroll,AR,AP and bookkeeping.
December 2008-June 2012
Delray Beach Club – Poolside Restaurant/Bar Manager. Managed a $2.5 M private members beach club and their families. Trained and Managed a staff of over 35+ employees, 4 Bartenders and 4 Chefs to ensure Club standards were met for all of my 750+ members and guests. Responsible for scheduling, payroll
(ADP), food cost, inventory, ordering and all related transactions for the Bar. And Restaurant. Continuously ensured that all members received their 5 star fine dining experience that was set forth by the Board of Directors. March 2005-November 2008
VFW Post 4141 Delray Beach – Kitchen Manager, Bartender, Wait staff. Operated and maintained a full kitchen staff which included overseeing 20+ personnel, billing, payroll, ordering, financial transactions, banquets, catering, menu planning and maintaining state health requirements as set forth by the State of Florida. Complied with all rules and regulations governing the Veterans of Foreign Wars.
October 2000-March 2005
Richards Steakhouse Boynton Beach – Kitchen Manager/Banquet Captain/Bartender. 3 star fine dining establishment that set standards of AAA customer service OSHA/FDA requirements, Florida State Food Service requirements and ABT/ATF to ensure all laws were in strict compliance. Created and implemented a Catering Service, server orientation, portion control guidelines and Kitchen standards to a staff of 50+ Certifications – Servsafe Kitchen Manager Certificate, Tips Training, CPR/AED Certified.
Professional Affiliations – Moose Lodge, Veterans of Foreign Wars, American Legion, Elks, Disabled American Veteran, AMVETS, Fraternal Order of Eagles. Excellent References available upon request.
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