Administrator
Resume:
Ntombi Mkhwanazi
Date
**** ***** *, ******** *********** 1823
*******.**@*****.***
Marital Status: Single
Language: Zulu
Date of birth: October 30 1988
EDUCATION
School Name
Regorogile Combined School (last school attended)
Completion date Matric (2010)
Tertiary Qualification (Vuselela FET College)
Marketing (Level 2)
Completion date December 2011
Business Management N4
Completion date 2012(Jan-June)
Computer Knowledge & Systems
Microsoft Excel CRM
Microsoft Word Siebel
Microsoft Power Point Gateway
Microsoft Outlook Vision
Courses attended
Batho Pele Diversity Workshop
TCF—Treating Customers Fairly
Change Agility
Assessment Completed
Nedbank Wealth FATCA 86%
Treating Clients Fairly 80%
Protection of Personal Information 85%
Sustainability 81%
Corporate Governance 88%
Occupational Health & Safety Act 80%
Risk & Compliance Assessment 88%
Awareness Training for AML/CFT 86%
Current Skills and Work Experience
Medical Society (Affinity Health)
Dates From – 02 December 2019—till now
Department Clinical Care
Based 1 Dingler str,Rynfield,Benoni
Duties
Provide admin support to the clinical team.
Provide customer service.
Provide user support for the Medical Society application.
Activities /Tasks
Verify and upload member’s details.
Perform admin duties assigned by the clinical team.
Maintain user friendly filling, documentations system for -record keeping purposes.
Maintain accurate records of customer’s interactions.
Research queries and issues.
Prepare, generate and distribute periodic reports.
Duration– 31 May 2019
Affinity Financial Services
Department-- Ithemba loans Lead Warmer
Based --Flora Centre Crn Ontdekkers & Conrad Str Florida North
Duties
Calling cold leads, existing client’s and Converting leads to sales.
Transferring quality leads to sales agents
Turnaround time must always be adhered to Capturing -client’s information
Convincing Clients to be transferred and taking the cover
Selling Affinity funeral cover and Medical Society to exciting clients and new clients.
Loading the sale onto the CRM Systemax per agreement with client
Second in charge of the team and assisting when team leader is not around
Updating the sales made for the day as a team and submitting to supervisor
Assisting agent's with the system in attaching documents for clients
Duration– 1 year 1month
Ned-group Insurance Distributions (Ned Bank)
Department-- NID Call Centre
Based --1 New town Avenue, Killarney
Duties
Outbound Call Centre Agent
Being able to make quality sales
Deliver exceptional service that exceeds customers’ expectations
Manage Ned bank’s existing clients
Turn Around times must always be adhered to
Sales Targets – Consistently meet all targets set month on month by Management
Multi skilled in product Cross sell
Data capturing - Enter all qualifying leads into sales pipeline and maintain on a daily basis
SKILLS & ABILITIES
Computer literacy
Oral and Writing Communication Skills
Good Interpersonal Skills
Problem solving skills
Listening Skills
REFERENCES
Reference Name, Company
Contact Information
Medical Society (Affinity Health)
Cheryl Moodley
Manager
Affinity Financial Services
Susan Mayimele
Team leader
Nedbank Limited
Isabelle Le Grange
Team Leader
Contact this candidate