CSRII

Sonya Denise Black

Kansas City, Missouri ***** • 816-***-**** • ************@*****.***

OBJECTIVE

To obtain full-time, permanent employment using my training and experience.

PROFESSIONAL SKILLS SUMMARY

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•Customer and Personal Service

•Economics and Accounting

•Clerical

•Critical Thinking

•Judgment and Decision Making

•Service Orientation

•Complex Problem Solving

•Social Perceptiveness

•Active Learning

•Monitoring and Assessing

•Time Management

•Coordination

•Active Listening

EMPLOYMENT EXPERIENCE

Customer Service Representative II 05/2015 – 07/2019

Quest Diagnostics, Lenexa, Kansas

•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Customer Agent 04/2014 – 03/2015

Centrenex, Lenexa, Kansas

•Buy and sell securities in investment and trading firms.

•Develop and implement financial plans for individual clients, businesses, and organizations.

•Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a financial plan.

•Answer clients' questions about the purposes and details of financial plans and strategies.

•Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.

Customer Service Representative 11/2009 – 03/2014

Aerotek Staffing Agency, Lenexa, Kansas

•Process applications for, changes to, reinstatement of, and cancellation of insurance policies.

•Review insurance applications for completion.

•Compile data on insurance policy changes, changing policy records to conform to insured party’s specifications.

•Compile data on lapsed insurance policies to determine automatic reinstatement according to company policies.

•Cancel insurance policies as requested by agents.

•Verify the accuracy of insurance company records.

EDUCATION

Wright Career College

Overland Park, Kansas

•45 Credit Hours complete towards Associate Degree

Excelsior Springs Job Corps

Kansas City, Missouri

•Certification – Business Administration & Clerical

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