Operations Leadership

Suresh Vilayanur PhD/MBA

Fremont, California ****9, 415-***-****, e-mail: **********@*****.***. US Citizen PROFILE

Executive with expertise in Operations Strategy, Execution and Go-to-Market

Over 20+ years of operational leadership with a focus in technology, software and services

Expertise with the development and implementation of products and services- costing, pricing, segmentation, roadmaps and GTM strategies

Thought leadership for deep analytics, automated dashboards and reports, data driven decision making, predictive methodologies, risk assessment and mitigation

Leadership and execution for strategy & operations consulting engagements for cross-industry operations at Cisco, Samsung, Telstra, PG&E, and Mubadala

Consulting and functional roles in operations and supply chain: 3PL management, strategic sourcing, product delivery, forward and reverse logistics

International experience: Australia, Middle East, Korea, Japan, China, India and Americas EXPERIENCE

Principal (Partner), Vilsen Inc. San Jose, CA

Strategy, commercial and operational due diligence, and performance improvements for technology clients and private equity firms

2011-Present

Key client: Cisco Systems – Led multiple SaaS engagements over an 9-year period to the customer experience and technical services organizations

Established data analytics platform enabling revenue growth: Defined and expanded a data analytics platform that assessed network risk using a critical factor framework (including auto-generation and population of analytical reports). Expanded from a previously manual 3 evaluations/month to an automated 1200/week within 8 months. Enabled service revenue growth to $150 million from inception. Successful implementation led to expansion into the global platform sponsored by the SVP of Customer Service

Integrated disparate globally based services: Established a unified global service with the support of the Vice President of Global Service Logistics and Operations. Integrated acquisition of 3rd part service provider to help scale the new software service 30X in just one fiscal year. Awarded “STAR Award for Best Practices in the Delivery of a Field Service” by the Technology Services Industry Association

Improved new service offerings: Led an Operational improvement assignment for a newly introduced client asset management service ($100M revenue) within the service supply chain organization (integrating the ServiceNow platform). As an advisor to the Sr. Director of Global Supply Chain, established a go-to-market strategy for service including costing, pricing, revenue forecasts, and profitability

Performed cost savings and ROI analyses: Established business case and performed profitability analyses for various initiatives within the Cisco Technical Services organization. Identified and implemented significant cost saving programs of over $60 million in total annual savings

Increased client adoption of newly introduced services: Enhanced client adoption by over 300% for an Entitlement service-ranging from lead generation, preparation and presentation of marketing collateral, to final integration of partners

Expanded service availability for SaaS: Identification of critical dependencies and introduction of redundancies. Implemented tracking mechanisms to measure and respond to performance issues. Service availability improved from 56% to 95%

Vice President, Global Operations, Tria Beauty Dublin, CA 2009-2011

Executive leadership for availability and on-time delivery of product to customers. (Raw material procurement, manufacture, and distribution of product). Led an organization of over 100 people and a CM team in China

Developed an end-to-end Contract Manufacturing (CM) strategy: Selected a Tier-1 CM-Flextronics and implemented product transfer from US operations to Shenzhen, China over an 8-month period for an FDA approved (ISO 13485) Medical Device. Increased manufacturing capacity 20X, to support revenue growth from

$5 million to $80 million

Formalized a COGS reduction roadmap: COGS reduction of 37% and successfully executed across key commercial product

Formulated and implemented a logistics strategy: “Local” versus “global” implementation at different phases of company growth. Selected a global 3PL partner, negotiated contract, and implemented forward and reverse logistics in Asia Pacific (APAC) region. Reduced logistics costs by 33% 2006-2009

Manager, PwC (formerly PRTM) Mountain View, CA

Operational strategy worldwide at the CXO level for Fortune 500 companies and private equity firms Select engagements include:

Performed due diligence to identify acquisition targets: Evaluated a “Smart Grid” strategy to enable the widespread adoption of electric and plug-in hybrid vehicles in Masdar City for a National Wealth Fund in the United Arab Emirates (Mubadala). Identified potential acquisitions for an end to end electric fleet solution

Designed and instituted a performance management system/metrics methodology: Implemented at Samsung, Korea, to track corporate level and business unit metrics and established reporting methodologies and frameworks. Identified critical operational levers and created dashboards at the corporate, business-unit and project- management levels

Reduced device introduction timelines for a leading telecom service provider: Worked with Telstra, in Australia to reduce market introduction timelines for new devices by over 2-3 months, resulting in savings of $15-20 million

Benchmarked Business Units: Benchmarked business performance for four business units (LCD, Mobile, Memory and Home Appliances) for Samsung Electronics in Korea

Accelerated critical projects: Selected critical projects for acceleration and pulled in launch by 3-7 months at the nation’s largest utility company (PG&E). Worked with field services to ensure deployment objectives Program Manager, Catalytica Energy Systems (2000 – 2005) Mountain View, CA Advanced Engineer, Siemens Power Corporation (1998 – 2000) Orlando, FL EDUCATION

University of California at Berkeley-Walter Haas School of Business Master of Business Administration - Operations Management and Strategy University of California at Irvine-M.S./Ph.D. in Mechanical and Aerospace Engineering Osmania University, India-B.S. Mechanical Engineering. Gold Medalist Certification-APICS (Certification in Product and Inventory Management)

Contact this candidate