Manager Administrative Assistant
Resume:
Mohammed
Aboulhamd
*********@*****.***
Dubai, United Arab of Emirates
linkedin.com/in/Mohammed A. Aboulhamd
I am an enthusiastic, loyal and resilient person who takes a great pride in my appearance. Having previously worked in a customer focused environment assists me to fully understand the needs of the others and believe my patience is a valuable asset in situations where others require my assistance. I thrive in any team environment and always try to use my excellent communication skills to listen to what others have to say whilst making contributions myself. SKILLS
Team Leading E0ective Communication Public Speaking Active listening Conflict management Attention to detail Feedback Decision making Time Management Research and data analysis WORK EXPERIENCE
Cabin Supervisor (CSV)
Emirates airline
08/2018 - 08/2020, Dubai, United Arab of Emirates
Carried out pre-flight duties through briefing the crew about today's flight, ensured their knowledge updated by asking safety related questions.
Contributed as an active and supportive team leader to support the Purser's decisions and performed in accordance with the chain of command.
Assigned tasks, goals to the team and followed up on it as well as made sure customer satisfaction had been met. moreover, ensured of the delivery of "world's best in-flight experience" by being attentive and responsive to customer needs.
Performed potential solutions and actions through decision making as a team leader whilst listing the advantages and disadvantages of each option.
Solved conflicts and problems and followed up with complaints to enhance customers experience onboard. Ensured the onboard sales target whether duty free or onboard upgrade are correctly met and followed up with credit card slips to be submitted upon arrival.
Prepared to work out of grade at any given time and proactively volunteer to assist in other cabins whenever necessary.
Awarded with Najm award for dedication and hard work for the third time Contact: Anas Eltoukhi - ****.********@********.*** - Crew performance manager Flight attendant ( GR1) Business class attendant
Emirates airline
11/2016 - 08/2018, Dubai, united Arab of Emirates
Carried out pre-flight duties by checking the safety equipment and performing security checks. Ensured all passengers are safe and following safety regulations. Performed first aid when needed.
Flown to over 130 destinations.
Awarded with Najm award for dedication and hard work for the second time. Awarded with Najm award for volunteering for various seminars and workshops. Titled as Emirates " EKceptional " Crew.
Contact: Sebastien leclerq - *********.********@********.*** - Crew performance manager Achievements/Tasks
Achievements/Tasks
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WORK EXPERIENCE
Flight attendant (GR2) Economy class attendant
Emirates airline
07/2014 - 11/2016, Dubai, United Arab of Emirates
Carried out pre-flight duties by checking the safety equipment and performing security checks. Ensured all passengers are safe and following safety regulations. Upgraded to business class attendant.
Flown to over 70 destinations.
Presented Emirates as the inaugural crew operating to a new destination in Yinchuan, China. Awarded with Najm award for dedication and hard work for the first time. Contact: Loubna Ifnis - *****.***********@********.*** - performance manager Administrative Assistant
VSE corporation
05/2012 - 06/2014, Alexandria, Egypt
U.S. government contractor that provides engineering, logistics support Performed as communication relay (POC), ensured all parties received necessary information in a correct and accurate manner
Developed reports and procurement as requested
Organized meetings and Scheduled conferences both online and physical Titled as the outstanding performer for two consecutive years Contact: Reginald T. Braggs, Sr - Director of Training - **********@*****.*** Training Cooardinator
Grants & innovation and technology transfer centre (GITTC), Alexandria university 10/2011 - 04/2012, Alexandria, Egypt
Increased the awareness about the importance of training by 50% in 7 monthes Assisted and coordinated projects supervised by the USAID such as " Training based on employment" which helps freshly graduates to gain the required skills to a long term career Supervised 12 training courses
Proposed and successfully implemented a new workshop to enlarge the importance of self developing through presenting soft skills
Contact: www.gittc-alexu.org
Tour guide
South Sinai Group
09/2010 - 09/2011, Cairo,Egypt
Maintained a 95% satisfaction rating over a 24-month period as a tour guide. introduced tourists to Egypt’s unique and popular attractions such as historical monuments, ancient archaeological sites, museums, and other areas of cultural interestfrom Alexandria to Aswan. Assisted a new tour guide in employment training for three months. Contact: Mohamed Khedr - Regional Manager - *****.*******@*****.*** EDUCATION
Masters of postgraduate studies
Alexandria centre for maritime archaeology & underwater cultural heritage 09/2019 - Present, Alexandria, Egypt
Research skills 2 Conservation of water logged finds introduction to marine environment Maritime archaeology in Egypt Special topic
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Courses
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EDUCATION
Diploma of postgraduate studies
Alexandria centre for maritime archaeology & underwater cultural heritage 10/2010 - 07/2011, Alexandria, Egypt
Maritime Archaeology Ancient boats and ships
Heritage Managemet Archaeology underwater
Rresearch skills 1 Ancient Seafaring
Bachelor of Arts
Greco-Roman Archaeology department, faculty of Arts, Alexandria university 09/2006 - 09/2010, Alexandria, Egypt
CONFERENCES & COURSES
Influencing others (04/2020 - 04/2020)
Emirates airline
Communicating with Transparency
(04/2020 - 04/2020)
Emirates airline
Managing Teams (04/2020 - 05/2020)
Emirates airline
Developing a leading mindest
(05/2020 - 05/2020)
Emirates airline
Transitioning from Manager to Leader
(05/2020 - 05/2020)
Emirates airline
Body Language for Leaders (06/2020 - 06/2020)
Emirates airline
Coaching and developing employees
(07/2020 - 07/2020)
Emirates airline
Protecting Credit Card Information - Service
Delivery (08/2020 - 08/2020)
Emirates airline
LANGUAGES
Arabic
Native or Bilingual Proficiency
English
Full Professional Proficiency
Italian
Limited Working Proficiency
CERTIFICATES
Diver (10/2009 - 07/2010)
CMAS one star Diver
Professional Diver (07/2011 - 07/2013)
CMAS Two star diver
Dive Master (07/2013 - 08/2013)
CMAS Three star diver
Professional photographer (04/2011 - 05/2011)
PROJECTS
Member of Bagoush underwater survey training season 3 (07/2012 - 08/2012) Member of the Red Sea underwater survey season 2 (08/2011 - 08/2011) Member of bagoush underwater survey training season 2 (07/2011 - 08/2011) Member of the Red Sea underwater survey season 1 (08/2010 - 08/2010) Member of bagoush underwater survey training season 1 (07/2010 - 08/2010) REFERENCES
Ashraf. A. Farrag, PhD.
“Former dean of the faculty of arts, Alexandria University & the advisor of bibliotheca Alexandrina president”
Contact: ******.********@*****.*** - 002*********** Sebastien leclercq
“Cabin crew performance manager, Emirates airline” Contact: +971******** - *********.********@********.*** Courses
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