Customer Care Food
Resume:
ELIZABETH ASIIMWE.
** ** ***** **** (Near Rigga Metro Station), Dubai - United Arab Emirates.
+971********* ******************@*****.***
PROFESSIONAL SUMMARY
Result driven food & beverage professional with 5 years’ experience in the hospitality industry. Knowledge of food handling, safety, and serving techniques. Incredible mathematical, customer service, interpersonal and time management skills. Track record of accurately and alertly calculating patron bills, receiving payments for items, operating cash register, ordering supplies and maintaining a spotless and organized work area. KEY QUALIFICATIONS
• Diploma in food production management.
• Certificate in customer care and service.
KNOWLEDGE AND SKILLS
• Highly responsible and reliable
• Basic/advanced food prep techniques
• Works well under pressure
• Safe Food Handlers card
• Trained in liquor, wine, and food service
• Portion control
• High-volume & fine dining
• Upbeat, outgoing, and positive
• Food safety understanding
• Team player
WORKING EXPERIENCES
WAITRESS September 2019 to present
POTS PANS AND BOARDS
DUBAI, UAE.
Responsibilities
Escort customers to their tables and ensures they are settled comfortably; offers coffee and other drinks.
Present the menu to customers, answers queries about it, and makes suggestions if necessary.
Inform customers the restaurant’s daily specials.
Explain the preparation and cooking methods as well as ingredients of various menu items.
Take orders from customers for food and beverages, writes down or memorize the orders.
Serve food and beverages promptly.
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Ensure that customers are enjoying their meals or that they do not have any problem with their food.
Collect the customers’ payments and prepares bills with itemized costs and appropriate taxes
Prepare and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments, and napkins in every table or counter.
Ensure that there are adequate supplies of food, tableware, linens, and beverages.
Stay alert for customer’s requests and be prompt to address them.
Perform other tasks assigned by supervisor or manager from time to time. ROOM SERVICE ORDER TAKER July 2015 to May 2019.
LAKE VICTORIA SERENA
GOLF RESORT & SPA
Responsibilities
• Providing a warm and friendly welcome to all guests on telephone.
• Handling enquires and answer telephone calls.
• Taking orders from guests and up selling at the same time.
• Following service sequence maintaining consistence of standards.
• Room service operations during busy periods.
• Understanding and having knowledge of all food and beverage items on the menu.
• Ensuring the orders cabin and adjoining areas are kept clean and organized at all times.
• Handling guests complaints, requests and inquires on food, beverage and service.
• Establishing rapport with guests maintaining good customer relationship on telephone.
• Performed responsibilities in accordance with all hotel standards, policies, and procedures.
• Assisted guests with making menu choices in an informative and helpful fashion.
• Maintaining knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Set tables in assigned area (or checked to see that they had been set correctly and uniformly with clean, pressed linen, unspotted silverware, clean china and unspotted glassware. INTERNSHIP IN FOOD PRODUCTION August, 2014 to November, 2014 IMPERIAL BOTANICAL BEACH HOTEL.
Responsibilities
• Trained in food production departments.
• Set up and stocking stations with all necessary supplies
• Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)
• Cook menu items in cooperation with the rest of the kitchen staff
• Answer, report and follow executive or sous chef’s instructions
• Clean up station and take care of leftover food
• Stock inventory appropriately
• Ensure that food comes out simultaneously, in high quality and in a timely fashion
• Comply with nutrition and sanitation regulations and safety standards
• Maintain a positive and professional approach with coworkers and customers Page 3 of 4
INDUSTRIAL TRAINING IN FOOD AND BEVERAGE DEPARTMENT April 2014 to May 2014 HOTEL AFRICANA
Responsibilities
• Reporting to Senior Captain / Captain to receive necessary instruction for the shift and for any menu changes.
• Attending briefings conducted by senior captain.
• Setting the assigned tables and ensuring that the services area is well-stocked with linen, silver, glassware, china etc. Sets up any special displays that be used for the meal period.
• Greeting guests and sometimes assists the host/ hostess in seating guest. Fills water glasses, serves butter, cocktails, answers questions about menu items and makes suggestions about dishes and wine if the customer requests or desires.
• Taking orders on check, turning over with specification the order to the cooks with consideration to the timing of the preceding courses. Picking up all food and all other required items from various stations.
• Preparing flaming dishes or desserts at guest’s table and assisting Senior Captain.
• Replenishing wine, water, butter, and bread as and when required. CUSTOMER CARE AND SERVICE 2012 to 2013
BAN CAFÉ (COFFEE SHOP).
Responsibilities
• Ensuring that a high level of customer service is maintained by being helpful, courteous and knowledgeable about products sold and building customer loyalty with regular visitors
• Working closely with the Management Team by communicating regularly and implementing systems
• Assisting with deliveries, washing up and waiting on tables when necessary
• Upselling additional food and drink products
• Undertaking other duties appropriate to the post that may be requested from time to time by the Line Management
• Preparing and serving high quality drinks, and food in a timely manner ensuring that good portion control is carried out
• Working closely with the Management Team to control stock levels for all drinks and food, ensuring that stock rotation is carried out at each delivery.
• Assisting with food preparation as required
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EDUCATION BACKGROUND
YEARS INSTITUTIONS AWARDS
2013 - 2015 Jimmy Sekasi Institute of Catering.
Diploma in Food Production
Management.
2012 Ban Cafe
Certificate in Customer care and
service.
2010 - 2011 London High School Nansana U.A.C.E
2006 - 2009 London High School Nansana U.C.E
1998 - 2005 St. Kizito Primary School P.L.E
PERSONAL BACKGROUND
Nationality : Ugandan.
Gender : Female.
Age : 27 years old.
Passport No : B1170047.
Date of Birth : 28th July 1992.
Place of Birth : Rushorooza.
Civil Status : Married.
Language : English, Rukiga and Luganda.
Visa Status : Visit Visa.
HOBBIES
• Travelling to new places
• Making new friends
• Helping the elders
• Cooking
• Taking on new challenges.
REFEREES: Available on request.
Declaration:
I hereby declare that all the particulars given above are true to my knowledge and if am given chance to work in your concern I assure that I will be sincere towards my job. ELIZABETH NYANGOMA ASIIMWE.
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