Customer Service, Administrative Assistant, Reception
Resume:
Robin Murphy
**** * ****** **. ****, Denver, CO *0246
**************@*****.***
Summary
I am a very enthusiastic, passionate, and highly dependable individual with a variety of different work experiences in the customer service field and great attention to detail. I am also knowledgeable with Office365 environment and products, Sharepoint, and Google services.
Work Experience
Receptionist/Administrative Assistant, Chayet & Danzo, LLC- Denver, CO
July, 2019- August, 2019
Managed and operated front desk/guest area and conference rooms
Operated firm phone line and Public Administrator phone line
Managed new client intake calls and paperwork including logging all new client calls and one time client calls using Excel software
Maintained the main office calendar using Outlook software
Maintained all filing projects for the Public Administrator’s office
Managed time sheets for each employee
Created intake folders for new clients and folders for retained clients
Completed all tasks involved with closing client files
Handled financial transactions for billing
Managed all mail collection and distribution
Set up and break down of all depositions/mediations/other firm hosted events
Drafting and occasional forensic accounting
Data entry
Server/Bartender/Host, Poppies- Denver, CO
September, 2016- July, 2019
Communicated with customers effectively in order to place orders on Aloha software
Maintained highest customer service standards while remaining accessible and friendly
Maintained thorough knowledge of menu offerings including gourmet food, spirits and wine pairings
Up-sold additional menu items to increase company profit
Maintained professionalism and composure with coworkers and guests in a fast paced environment
Lead Radiology Representative, Rose Medical Center- Denver, CO
August, 2015- March, 2016
Successfully raised customer satisfaction scores by 20% in the Rose Breast Center
Maintained a friendly and professional demeanor while achieving company and team goals
Managed patient accounts effectively using MediTech software
Facilitated all administrative functions associated with customer services
Bar Manager, Grappa Mediterranean Bistro- Golden, CO
March, 2014- March, 2015
Used leadership skills to motivate and drive team members
Managed all inventory, ordering, and tasting meetings for the bar
Encouraged guests to review quality of services, leading to market reputation
Implemented effective procedures to ensure an amiable and positive environment
Supervisor/Customer Service Associate- Chuck and Don’s Pet Food Outlet- Littleton, CO
December, 2012- December, 2013
Maintained superb knowledge of all products in store and available by vendors
Handled financial transactions and drawers
Worked with fellow team members to exceed customer service standards
Managed inventory
Education
Alma College, Alma, MI August, 2009- May, 2011
Psychology
Arapahoe Community College, Littleton, CO September, 2011- May, 2013
Psychology
References Upon Request
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