Call Representative
Resume:
*/**/**** **** ** Naomi Marrufo resume ** - Google Docs
https://docs.google.com/document/d/1lXqumW8ZLq02eVuqPEK8axpmcPQSq69iL-QA3M8NTBA/edit 1/3 Naomi Marrufo
2912Brian Allin Dr. El Paso, TX 79936
915-***-**** ************@*****.***
Professional References
Brenda Olivas
Mul processor Assistant Team Leader
CapGemini
******.***********@*****.***
Team Leader
Courtney Bourbon
Registered Nurse
William Beaumont Army Medical Center in the emergency room 915-***-****
Computer Networking
Highly mo vated student seeking opportuni es in computer networking. Interested in learning network administra on, network technician, and working with various network protocol and opera ng system while gaining computer experience.
Education
Vista College El Paso Texas (Gradua on: June 20 2015) Associates in computer networking; concentra on on networking, virus, installa on JM Hanks High School El Paso, TX (Gradua on June 2009) Skills
● Microso Word
● Microso Document
● Microso Excel
● Microso PowerPoint
7/11/2019 Copy of Naomi Marrufo resume 91 - Google Docs https://docs.google.com/document/d/1lXqumW8ZLq02eVuqPEK8axpmcPQSq69iL-QA3M8NTBA/edit 2/3
● Troubleshoo ng
● Installa ons
Work Experience
HGS ( Hinduja Global Solu ons ) (March 04, 2019 -
Call Representa ve
● Sales
● Wave tv products
● Installa ons ( phone, internet, cable)
● Troubleshoo ng
● Billing ( Payments, Extensions, Adjustments)
● Reten on
Conduent El Paso, TX ( February 5, 2018 - February 21, 2019 ) Call Representa ve
● Sales
● Call Avoidance
● Frauds
● Cox Tv Products
● Installa ons (Phone, Internet, Billing)
● Payments (Adjustments)
● Service Codes
Capgemini El Paso, TX ( August 14 2017 – January 8 2018 ) Call Representa ve ( Mul processor Assistant)
● Medical
● (EOB) Explana on of Benefits
● Coding
● Extract Logos
● Approved and mapped templates
● Mock test case
Vista College El Paso, TX ( March – May 19 2017 )
Business clerk recep onist
● Payments
7/11/2019 Copy of Naomi Marrufo resume 91 - Google Docs https://docs.google.com/document/d/1lXqumW8ZLq02eVuqPEK8axpmcPQSq69iL-QA3M8NTBA/edit 3/3
● Receivables
● Purchasing
● Answering phones / making phone calls
● Excel
● Word
● Invoices
Whataburger El Paso, TX ( September 2016 – March 2017 )
● Cashier
● Cook
● Prep
GC Services El Paso, TX (July 2015- June 24 2016 ) Call Representa ve
● Learned how to respond to calls
● Learned how to know when someone is using fraud
● Maintain accounts
● Responding to threats
● Deposits
● Call backs
● Transferring residen al services
● Resolve customers complaints
● Retrieving accounts
Contact this candidate