Desktop Support Engineer

NITIN KUMAR

Contact Information:

E-mail :

**************@*****.***

Contact No.

Mobile: 085********

Personal Data:

Date of Birth : 08-05-1989

Sex : Male

Nationality : Indian

Marital Status : Single

Languages Known

English: Read, Write and Speak

Hindi: Read, Write and Speak

Punjabi: Read, Write and Speak

CURRICULAM VITAE

OBJECTIVE

Seeking a position to utilize my skills and abilities in the Industry that offers professional growth while being resourceful, innovative and flexible.

PROFESSIONAL QUALIFICATION

Three Years Diploma in 2011 (Electronics & communication Engineering) from Chandigarh College of Engineering and Technology.

ACADEMIC QUALIFICATION

• Successfully completed 10th from C.B.S.E Board.

• 12th from P.S.E.B Board.

COMPUTER SKILLS

• Knowledge of working on Microsoft Office 2019.

• Preparing Daily, Weekly, Monthly, MIS Reports

• Operating System: Windows 7, Window 8, Windows 10

Technical Certifications

CCNA CERTIFIED

HARDWARE AND NETWORKING

Completed 6 months CCNA course from DOEACC SOCIETY, NIELIT, CHANDIGARH

MCSA CERTIFIED

Installing and Configuring Windows Server 2012.

Administering Windows Server 2012.

Configuring Advanced Windows Server 2012 Services.

WORK EXPERIENCE

• Six years of experience as an IT-Helpdesk Engineer Desktop Support and Network Support.

• Currently working with ITC INFOTECH as an IT Executive (System Admin) from 10/07/2018 to till now.

• Worked with HCL Comnet as an Associate Engineer from 16/03/2015 to 06/07/2018.

• Worked with Impact InfoTech as Desktop Support Engineer from 05/08/2013 to 15/03/2014.

JOB RESPONSIBILITIES

• Serving as the first point of contact for customers seeking technical assistance over the phone or email.

• Ensure proper recording, documentation and closure through Incident management tools e.g. HPSM, MANAGE ENGINE SERVICE DESK(MESD) and have knowledge of Service Now tool.

• Performing remote troubleshooting through diagnostic techniques e.g. Remote assistant and Team Viewer.

• Managing user accounts in Active Directory through Remedy, groups and group policy.

• Determining the best solution based on the issue and details provided by the customers.

• Record events and problems and their resolution in logs.

• Follow-up and update customer status and information.

• Properly escalate unresolved queries to the next level of support.

• Utilize excellent customer service skills and exceed customer’s expectations.

• Configuration of RSA-VPN tokens.

• Configurations of Latest Microsoft office suite and chat tools like Lync.

• Configuration of Lotus client note 8.5, 9 versions with chat tools like Sametime.

• Citrix Installation and configuration.

• Hands on experience on Network devices like Routers and Switches with various protocols like TCP/IP DNS etc.

• Installation and Troubleshooting Network Printer and USB printers.

• Installation, Configuration & updating of Antivirus.

• Daily activity involves Network monitoring, MIS & Reporting, Place and chase of tickets.

• Handled over 9 customer sites at the same time with over 300 customers.

• Maintenance and Handling of PC’s.

• Managing and Update All IT Asset Register, Documentation and Software License.

• Solving Day to Day User Hardware and Network related problems.

• Dealing with vendors for AMC or Other Maintenances

• Asset and Vendor Management.

HOBBIES

• Listening to music.

• Singing.

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