Sales Customer Service

CURRICULUM VITAE

Shah Jinendra Shaileshbhai A/*48,Gayatri Nagar, Makarpura,

Baroda-390013

Gujarat, India

OBJECTIVE

Email: ****.***********@*****.***

Contact No: 917-***-****

To Seek A Responsible And Challenging Position Which Makes Use Of My Full Potential And My Talent And Gives Me An Opportunity For Personal Growth And Professional Advancement, While Fulfilling Company’s Objectives. Last But Not The Least I Wish To Secure A Promising Position That Offers Both A Challenge And A Good Opportunity For The Growth Of The Company.

MERITS

Good Communication Skill

Technical Support

Hard Working

Flexi

EDUCATIONAL QUALIFICATION

Qualification

Branch / Stream

Year Of

Passing

University/ Board

Percentage Of

Marks

10th

Gujarati

Mar-2008

GSHSEB

38.00%

12th

Gujarati

Mar-2011

GSHSEB

38.00%

HARDWARE

&

NETWORKING

English

Nov-2011

IANT

B

BCA

English

-

IGNOU

A

STRENGTHS

DESIRE & ABILITY TO ACHIVE GOALS .

EXCELLENT ANALYTIC SKILLS.

EXCELLENT INTERPERSONAL ATTITUDE OF STRONG DISCIPLINE.

ACCURACY AND EFFICIENCY IN WORK

ADDITIONAL QUALIFICATION & EXPERIENCE

COMPUTER SKILLS

Microsoft Excel,Word,Powerpoint,Windows XP & Internet

Hardware & Networking

Experience

1-Worked An Customer Service Executive At Mphasis For 1 Year

Job Responsibilities:- The primary responsibilities of a Customer Service Executive would be : Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. ... Follow up to ensure that appropriate actions were taken on customers' requests.

oManaging incoming calls and customer service inquiries

oGenerating sales leads that develop into new customers

oIdentifying and assessing customers’ needs to achieve satisfaction

2- Worked An Sale Executive At Reliance Life Insurance For 2 Years Job Responsibilities:-Sales representatives sell retail products, goods and services to customers. Sales representatives work with customers to find what they want, create solutions and ensure a smooth sales process. Sales representatives will work to find new

sales leads, through business directories, client referrals, etc.

Research and source potential clients and build long-term relationships with them

Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products

Advise clients on the insurance policies that best suit their needs

Customize insurance programs to suit individual clients

Deliver approved policies to new clients and explain benefits and risks of the policy

Re-assess the policy needs of existing clients after life-changing events

Fill-out and submit applications, issue quotes, maintain client records and prepare reports

Keep abreast of industry and market trends and best practices

3- Worked An SEO Executive At Office Beacon A.S.Pvt. Ltd (seo) For 1 Year

Job Responsibilities :- SEO Executive. Responsibilities: Carry out keyword research to support new client pitches and existing client SEM campaigns. ... Help to execute on-site and off-site SEO strategies (including link building) for a range of clients in a host of industries.

4- worked An Technical Recruiter (US IT Recruiter) At shree hari services for 3 year

Job Responsibilities:-

Understand and learn the details of each job requisition and its requirements, project location, duration, etc.

Understand the priority of the requisition and the differences between direct and process requirements

Identify qualified technical candidates utilizing various sources available employee consultants on bench, resume database, employment web sites, referrals, own network, other recruiters, contractors,

oetc.

Conduct preliminary interview to qualify the candidate - assess technical skill level, communication skills, location preferences, salary expectations, need for accommodations, etc.

Format resumes to highlight the necessary skill sets as it relates to client project requirements and in accordance with clients resume submittal guidelines

Negotiate pay rates with consultant candidates in alignment with client requirements and delivery managers or account managers direction

Submit appropriate qualified resumes for each requirement as required by client

Post internet ads on employment websites and send the same to employees, sub-tier companies as necessary

Check Hotlists from vendors

Follow established recruiter processes regarding job expectations, documents, templates, e-mail standards, initial communication with candidates, etc. as outlined in the recruitment training

5- An Sale Executive At Dhfl (Bde) For 1 Year

Job Responsibilities :- Job Description

Meet with loan applicants to identify their needs and collect information for loan applications.

Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.

Complete loan contracts and teach clients on policies and regulations.

Interview applicants to define financial eligibility and establish debt payment plans.

Monitor and update account records.

Submit loan applications in a timely manner.

Prepare detailed loan proposals.

Reject loan applications and explain deficiencies to applicants.

Respond to applicants questions and resolve any loan-related issues.

Operate in compliance with laws and regulations.

7- Worked An CSR role At Kaizen Executive

Search Pvt Ltd For 1 Year (Running)

Job Responsibilities:- CSR International exists to promote an evolved concept of corporate sustainability and responsibility (CSR) would be : Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. ... Follow up to ensure that appropriate actions were taken on customers' requests.

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customers’ needs to achieve satisfaction

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Having sourcing experience

Showing industry-specific experience

Demonstrating deep understanding of commodity

Showing proficiency in basic computer applications

List of Strengths

Versatility

Creativity

Flexibility

Focused

Taking Initiative

Honesty

Continuous Learning

Self-control

List of Weaknesses

Self-criticism

Extremely Introverted

Extremely Extroverted

Creative Writing

Too detail oriented

Financial Literacy

Presentation Skills

HOBBIES Hobbies

1-Playing Cricket.

2-Listening Music.

3-Travelling.

4- Reading

PERSONAL DETAILS:

Sex : Male.

Marital Status : Unmarried.

Date Of Birth : 27th December 1992.

DECLEARATION:

Ihereby Declare That The Above Information Is True To The Best Of My Knowledge. If Given A Chance, I Will Try My Best To Come True To Your Aspirations.

Place: VADODARA

(JINENDRA.S.SHAH)

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