Human Resources Intern
Resume:
Erin Rappaport
514-***-**** • ******@*******.***
LINKS
SKILLS
SOFT SKILLS
Team Building
Excellent Phone Etiquette
Advanced Interpersonal Skills
Communication Skills
Organizational Skills
Decision-making Skills
Customer Service Skills
HARD SKILLS
Microsoft Office
Google Suite
LANGUAGES
English
French
PROFESSIONAL SUMMARY
Hardworking individual with skills in team building, time management and sales. Ana- lytical problem-solver able toworkinfast-paced environmentswithminimaloversight. Aiming to build a career in HR.
EXPERIENCE
HUMAN RESOURCE INTERN AI LAUNCH LAB / CONCORDAI
Aug 2020 – Present Montreal, QC
• Screening resumes and application forms.
• Interviewing and selecting candidates.
• Ensuring the company maintains a healthy and inclusive culture. RENTAL SALES ASSOCIATE AVIS BUDGET GROUP
Jun 2019 – Mar 2020 Montreal, QC
• Capture customers without reservations to increase market share.
• Effectively listen and identify customer needs to communicate and offer additional products and services.
• Assist customers with vehicle exchanges, returns, future reservations and any concerns they may have.
CUSTOMER SERVICE REPRESENTATIVE AEROPLAN
Oct 2018 – Apr 2019 Montreal, QC
• Responded to member enquiries via telephone in a professional and efficient manner.
• Assisted members with travel reservations and enquiries.
• Promoted Aeroplan’s promotions and partners.
NAIL TECHNICIAN PLATINUM SPA
Sep 2017 – Apr 2018 Montreal, QC
• Maintained a clean work environment to meet sanitary regulations.
• Resolved complaints and addressed questions/concerns to meet customer satisfaction.
• Greeted all guests in a warm and friendly manner to create a positive first impression of the salon.
CUSTOMER SERVICE SALES REPRESENTATIVE IOS
Aug 2016 – Nov 2016 Montreal, QC
• Built rapport, listened, clarified, and managed conversational flow.
• Made outgoing calls and upgraded Fido customers. EDUCATION
HUMAN RESOURCES MANAGEMENT CONCORDIA UNIVERSITY
Sep 2019 – Jul 2020 Montreal, QC
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