Christy Renaker

**** *. ******* **.

Guthrie, OK 73044

405-***-****

adfjy8@r.postjobfree.com

Career Profile

• More than 20 years’ successful experience in customer service and support with recognized strengths in, problem-solving and troubleshooting, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• More than 9 years successful experience in Document Control

• More than 3 years successful experience in Payroll for three locations

• More than 9 years successful experience as an administrative assistant.

• More than 5 years successful experience in Human Resources for three separate industries under one umbrella. Manufacturing Oil Field Equiment and Service, Refrigeration Service and Parts, Diesel Distribution, Service and Parts.

*Extensive knowledge in all functions of Human Resources, Safety, Recruiting and Staffing, Compensation and Benefits, LOA, FMLA, Short term and Long term disability, Training and Development, Employee and Labor Relations, Payroll processing, Organizational Structure, Human Resource Compliance.

• Possess solid and strong computer skills.

• Microsoft 365 Excel, Word, Outlook, Adobe, Power Point, Oracle, Icims, Clear Company, E-Verify, DISA, Ultipro, ADP Workforce, DocuSign.

• Planning and scheduling, Strong written and verbal communication skills, Interdepartmental Coordination, Internet Research, Telephone Reception, Strong typing and proofing skills

• HIPPA Certification, First Aid Certification and responder

• A team player, acknowledged as “Total Quality Customer Service Professional.”

• Effective problem solver; prioritize and manage heavy workflow without direct supervision

• A motivated self-starter, able to quickly grasp issues and attend to details while maintaining a view of the big picture. Expert in juggling multiple projects, duties and achieving on-time completion.

• Creative, resourceful, flexible, able to adapt to changing priorities and maintain a positive “Can do” attitude and strong work ethic

• Works cooperatively with all staff, customers, vendors and visitors, while maintaining clear and logical communication.

Employment

Human Resources Administration, United Holdings- 2015 to 2020

(UE Manufacturing is a subsidiary of United Holdings) New Employee Orientations, HR policies and procedures expertise, Staff training and development, Human resource audits, maintain confidentiality, Recruiting and Pre-employment, Safety Orientations and additional training, Expense reports for staff and employees

Human Resources Administrations

• Explain company, payroll, timekeeping and safety policies and procedures to all employees for 3 companies at 17 locations.

• Assist new and current employees with employee related documentation and training on electronic company systems.

• Distribute, review, and maintain all new hire and current employee documents.

• Respond to employees, managers and supervisors’ questions or direct them to the correct area or persons for answers in a timely manner.

• Select and interview candidates for all positions for 3 companies at 17 locations.

• Maintain job descriptions and assist managers in creating new descriptions submitted to parent company for approval.

• Generate and maintain employee tracking reports weekly, monthly and annually

• Designed pre-employment and new employee packages and sent them via mail and email.

• Conducted and reviewed pre-employment, post-accident and random screenings for all employees, including drug screens, physicals and background checks.

• Improved operational methods throughout department and workflows by identifying, recommending and implementing process improvement initiatives.

• Administrator and auditor for I-9’s and E-Verify.

• Employee investigations and follow-up.

• Maintained employee driving lists and records for all companies and locations.

• Created and maintained new tracking system for Education reimbursement. Parent company utilized this system after first submission to audits proved successful.

• Worked closely with Safety Department and on call for post-accident drug screening for all companies and locations.

• Worked closely with local and corporate IT staff, assisting with set up of new computers, moving computers to other locations, network phones and setups and troubleshooting computer and software issues.

• Point of contact and on call for all security officers at 3 local locations.

• Traveled to various job sites for all companies. Office Assistant, UE Manufacturing- 2010 to 2015

New Equipment Document Controller and Manual Production, Payroll Hours for three locations, Office Assistant & Front Desk Reception, Safety Gear Distribution

Document Control and Manual Production

• Obtained and maintained the effective and efficient document control of all requested engineering, testing, vendor, certification documents, in accordance with the established procedures, per customer specifications and constantly seeking new ways to improve customer service and manual production.

• Planned, organized, led and coordinated the Document Control functions within our multiple locations, in order to meet the needs of the projects, proposals and Company’s quality requirements and timely deadlines.

• Maintained up to date data base for Vendor, Operator, Technical, Mechanical, and Safety documentation for easy and streamlined duplication and distribution for current and potential customers.

• Reviewed, modified where applicable and scanned, documentation to ensure signatures, dates and correct data such as (make, model, serial numbers) were in place for easy customer access within our data base to re-order parts as well as requested documentation such as (Certifications, Equipment Releases, Basic Equipment Reports). This documentation also ensures accurate dates and information for our Service department for Warranty Policy issues on New Equipment.

• Designed and produced covers for all New Equipment Manuals and CD’s. Payroll Hour and Job Adjustments

• Reviewed payroll reports for correctness and completeness.

• Coordinated with supervisors, sales support and shop employees within three locations to confirm accurate timecard and job data entry through email communications; also filed and maintained for audits.

• Adjusted hours and jobs ensuring correct payroll hours as well as hours on jobs for customer billing.

• Maintained up to date employee roster including supervisor, location, timesheet, attendance.

• Ensured that employee payroll hours are adjusted accurately and timely. Office Assistant, Front Desk Reception, Safety Equipment Distribution

• Answered multiline phone system, directing and routing calls to appropriate person, department, or location.

• Greeted, equipped and accompanied customers and vendors to their destination, while ensuring their visit to our location was safe, pleasant and productive.

• Ordered Office supplies for three locations.

• Able to troubleshoot and resolve minor issues with company computers or other office equipment.

• Opened, sorted, and distributed post.

• Maintained Visitor log sign in for safety and emergency response.

• Equipped and informed every visitor of our safety procedures and plans for emergency response.

Powell Aircraft Title Service- 2007 to 2009

Administrative Assistant, Accounts Receivable, Document Specialist for examination and filing

• Worked with Banks, Law Firms, individuals purchasing aircraft; nationwide.

• Examination and filing of all documents, Bills of Sale, Applications, Bank and individual, Security Agreements.

• Quickly and effectively solved customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

• Open and closing the business.

• Highly proficient in company billing system.

• Increased effectiveness of billing system by determining a more efficient way of creating statements personalized for each company, savings in time and billing errors. LexisNexis- 2005 to 2007

Civil Dispute Verification Department

• Contacting courts to verify credit disputes.

• Inbound and Outbound mailing.

• Inbound and Outbound calls.

• Developed strong rapport with courts to maintain high production of records closed.

• Multi-tasking, meeting deadlines, meeting and surpassing goals of records closed for each month.

• Assisted in testing and troubleshooting new import and closing records system. Education 1997 Graduate: Mustang High School

1998 Graduate: Bethany Beauty College

References Furnished Upon Request

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