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Customer Service Sap

Location:
Marseille, Provence-Alpes-Cote d'Azur, France
Posted:
August 24, 2020

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Resume:

AKEM EBOT AKEM

Tel: +237-***-**-**-**/*********

Email: ********@*****.**

**********@*****.***

PROFESSIONAL EXPERIENCE

JUNE 2016- TODAY: Warehouse and operations Manager at Colgate Palmolive CA

Liaising with customers, suppliers and transport companies;

planning, coordinating and monitoring the receipt, order assembly and dispatch of goods;

The efficient utilization of space and mechanical handling equipment, ensuring quality, budgetary targets and environmental objectives are met;

having a clear understanding of the company's policies and vision and how the warehouse contributes.

coordinating the export activities(To Gabon, Congo) ;

Customer Complaint management

responding to and dealing with customer communication by email and telephone;

keeping stock control systems(SAP) up to date and ensuring inventory accuracy;

planning future capacity requirements;

organizing the recruitment and training of staff, as well as monitoring staff performance

Ensure all Imported goods are properly received and documented

Timely availaibility of Export as well as Import documentation to avoid Demurages

Monitor 3PL warehouse performance as well as other suppliers

DEC 2013- June 2016: Warehouse Supervisor at Colgate Palmolive

Tasks:

Drive and implement all Colgate’s strategies on warehouse management process with both internal stakeholders and 3rd party

Ensures the efficient management of day to day transportation to meet the daily replenishment plan for Colgate and management for all outbound logistics to deliver business goals

Contribute to strategic cost reduction initiatives in Warehousing operations to achieve target savings.

Develop a framework for Warehouse capacity and capability building to meet all future business/market trends

Effectively manage, loading/offloading and delivery performance

Ensure proper store arrangement and stock Reconciliation

Ensure all inventory document are process efficiently in SAP

Ensure Inventory on site is managed according to Colgate Warehouse guidelines,and supply maintained to process

Ensure delivery and collection plan is in place with relevant transporters

1st SEPT 2013 – DEC 2013: Warehouse Coordinator at DIAGEO PLC “Africa”, Guinness Cameroun hub;

Tasks:

Drive and implement all GCSA’s strategic on warehouse management process with both internal stakeholders and 3rd party

Ensures the efficient management of day to day transportation to meet the daily DRP for GCSA and management for all outbound logistics to deliver business goals

Contribute to strategic cost reduction initiatives in Warehousing operations to achieve target savings.

Develop a framework for Warehouse capacity and capability building to meet all future business/market trends

Effectively manage, loading/offloading and delivery performance through the OTIFNE

Ensure proper store arrangement and stock Reconciliation

1st July 2013 – Sept 2013: Vomi Stock controller at DIAGEO PLC “Africa”, Guinness Cameroun hub;

Tasks:

Support the Head of customer delivery in driving the Customer service Function to D2017, acting as a key member of the team by leading the team’s largest Partner in Cameroon

Assist the Head of Customer Delivery to form, coach and develop Partner Staff on Warehouse Standards and processes

Effectively manage, loading/offloading and delivery performance through the OTIFNE

Ensure all Empties ship to the brewery are properly sorted to avoid any downtime at the level of packaging

Ensure Safety rules are properly applied to avoid any LTA at the Partner Warehouse

Ensure proper stock reconciliation between GCSA and the Partner

Do a Proper monthly Risk assessment of Partner Warehouse and Immediate surroundings

1st April 2013– 30th June 2013: « Acting FULL BOTTLE SUPERVISOR » at DIAGEO PLC “Africa”, Guinness Cameroun hub;

Tasks:

Manage FBS KPI and process, report all savings and cost avoidance made

Ensure all production from packaging are reconcile on a daily basis

Ensure Diageo Warehouse standard are Fully implemented in the Warehouse

Follow up the Storekeepers performance

Identify and report all risks that may occurred through the Monthly FBS risk assessment tour

Ensure all document are process in SAP before product are release physically

Train and manage storekeepers on how to process document in SAP

1st April 2012 – 30th March 2013: « Acting EMPTY BOTTLE SUPERVISOR » at DIAGEO PLC “Africa”, Guinness Cameroun hub;

Tasks:

Manage EBS KPI and process, report all savings and cost avoidance made

Ensure all production from packaging are reconcile on a daily basis

Ensure Diageo Warehouse standard are Fully implemented in the Warehouse

Follow up the Storekeepers performance

Identify and report all risks that may occurred through the Monthly FBS risk assessment tour

Ensure all document are process in SAP before product are release physically

Train and manage storekeepers on how to process document in SAP

Ensure Empties availability for production as per Monthly Production plan through the weekly reliability

1st April 2010 – 30th May 2011: « Acting Mvan Depot Coordinator » at DIAGEO PLC “Africa”, Guinness Cameroun hub;

Tasks:

Manage all distributions activities between distributions centers and brewery

Manage storekeepers activities and issue report

Define daily delivery plan as per needs from each distribution center

Ensure Diageo Warehouse standard are Fully implemented in the Warehouse

Ensure all depot activities all fully under control

Monitor all logistics found in the Depot such as Forklift Truck and Iveco trucks

Ensure proper system stock reconciliations

Manage Depot Risk assessment

ACADEMIC TRAINING

2001: Bachelor in Management with option in accounting;

1996: GCE ADVANCED LEVEL

OTHERS TRAININGS

March 2012 - May 2012: Trainers of SAP end users system for the OTC process (supply chain)

January 2011 – March 2011: writing end to end Guinness Cameroun Hub Empties processing procedures for the acquisition of ISO certification

COMPETENCE DOMAIN

warehouse management;

Stock control and Audit

Delivery management

Warehouse standards ;

Training of End user on SAP imputing

RECENT PESRONNAL ACHIEVEMENTS

2013: Customer service employee of the month of August

2012: Exceed Expectations rating obtained in June 2012 after annual personal end year review

2012: Successfully completely SAP training and becoming super user

2011: Exceed Expectations rating obtained in June 2011 after annual personal end year review

CURRICULUM VITAE



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