Customer Care Engineer

Sandhya Anand

Mobile: 085******** ~ E-Mail: *********@**********.***

Aspiring for senior level managerial level assignments in Service Operations / Maintenance with growth oriented organisation.

Preferred Industry: Consumer Durables / Power & Electronics Preferred Location: NOIDA SYNOPSIS

MBA (Operations) professional with over 9 years of experience in Repair & Service Operations, Grooming, Maintenance and Team Management.

Currently associated with Casio India Company Ltd., New Delhi as Supervisor in CST Department for Repair Floor.

Adept at managing the service operations with key focus on customer satisfaction by ensuring optimal utilization of man power resources.

Proficient at repairing and troubleshooting Casio Products (Digital Camera, Calculator, Musical Instruments, Watches, Projectors, ECR, Digital Diaries, Label Printers & Programming Calculators).

Demonstrated abilities in working on maintenance initiatives, thereby bringing down equipment breakdown & achieving annual costs savings.

An effective communicator with excellent relationship management skills and strong analytical, leadership, problem solving & organizational abilities. SKILL SET

Languages: VHDL, Orcad

Skills: Reading and Analyzing Circuit

Inclination: Analog and Digital Circuit Analyzing

CORE COMPETENCIES

Maintenance & Operations Service Operations Inventory Planning/Cost Control Quality Assurance Troubleshooting & Repair Team Management NOTABLE MILESTONES

At Casio India Company Ltd.:

Spearheaded the repair activities of Casio Products (Digital Camera, Calculator, Musical Instruments, Watches, Projectors, ECR, Digital diaries, Label Printers & Programming Calculators)

Managed a team of 20 Engineers and Logistics Persons.

Stellar in planning for output optimization, quality repair & low TAT rate to meet company norms.

Mapped various reports for the MIS send every month to Japan.

Ensured ASC coordination for the repair, spares and customer complains.

Delivered presentation to ASC/CCC in service meet for the repair and new developments in the products.

Administered the repairing of all the products, if work stuck at crucial point and men power shortage.

Processed the Japan orders for the spares as well as created the repair, spare & courier claims send by ASC/CCC.

Effectively handled:

Complains receive from Customer Care, ASC/CCC and overseas divisions.

Products receive for repair from ASC/CCC, walk in customer as well as NCR dealers booked in SMS - Service Management System software on heavy work load and men power shortage.

Successfully performed survey for customer response and addressed escalations. At APLAB Ltd.:

Functioned as Maintenance and Service Engineer for Power Supply, Test and Measuring Equipments.

Supervised a team of 6 members.

Handled the troubleshooting of circuits, maintenance and servicing of all Power Source and SMPS of all voltages up to 30kv sources as well as testing equipments (Analog & Digital).

Managed the measuring equipments like CRO, DSO, MSO, Function Generators, Millivolt Meters, Cable Fault Locators and Cable Route Tracers.

Stellar in designing circuitry of Test & Measuring Equipment & Power supplies.

Ensured troubleshooting of faults, maintenance, demonstration and calibration of Test & Measuring Equipment & Power Supplies.

Successfully worked on key projects such as:

Digital remote display using PIC 16f873 (Hardware and Software). PIC (Peripheral Interface Controller), similar to CPU, has calculation functions and memory and is controlled by software, the maximum clock frequency uptown 20 MHz and memory capacity is about 1k to 4k words. The above unit consists of display and console unit blocks.

The console unit consists of many blocks, the PCB layout of all blocks have been made.

Pad frame for the test chips which includes the placement of Io%u2019s and power pads according to the test chip requirement.

Bonding checks in IC pack

Probe design which is used in the design to probe the signal.

The Display Unit Has Also, Many Blocks, The PCB layout of all blocks has been done.

The assembly language of console & display units is done with help of software in charge teacher. CAREER SCAN

Since Jul’10 with Casio India Company Ltd., New Delhi as Supervisor in CST Department for Repair Floor

Dec’05 – Jul’10 with APLAB Ltd., Delhi as Senior Engineer of Power Electronics, Test & Measuring Instruments

Key Deliverables

Planning and effecting predictive & preventive maintenance schedules for the equipments to increase machine up time and reliability.

Conducting periodic checks to ensure performance of various equipments and providing troubleshooting support for the machine.

Handling overall service operations at the service workshop for ensuring profitability, quality repairs and least down time for repairs.

Understanding customer’s grievances and providing an appropriate solution for the valuable customers.

Managing a team of associates and monitoring their performance to ensure efficiency & ensuring the meeting of individual / group targets.

Anchoring installation & commissioning of machines & equipment with effective resource utilisation to maximise the output.

Improving the performance levels of new employees; updating them latest developments & modifications and inspire individuals to strive for excellence.

PROFESSIONAL ENHANCEMENT (SEMINARS ATTENDED)

Delivered Presentation on:

Survival and Cost Effective I P Metro Interconnect Architecture at Krishna Institute of Engineering

& Technology.

Programmable Power Supplies & DSO (Componex).

ACADEMIA

Master of Business Administration (Operations) from Indra Gandhi University in 2010 with DGPA of 6.9/10.

B.Tech. (Electronics & Communication Engineering) from Krishna Institute of Engineering and Technology, Uttar Pradesh Technical University in 2005 with DGPA of 7.01/10.

Diploma in Electronics & Communication Engineering from Father Agnel Polytechnic New Delhi, Board of Technical Education in 2002 with DGPA of 7.05/10.

12th (Science) from K.V. Gujarat, (AISSCE) in 1999 with DGPA of 6.0/10.

10th from K.V. Gujarat, (AISSCE) in 1997 with DGPA of 6.1/10. PERSONAL SNIPPET

Date of Birth: 18th August, 1983.

Address: A-8, Nav Yug Market, Ghaziabad.

Nationality: Indian.

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