Manager Customer Service

Farah Charles

***** ** *** **** *********, FL ***32 786-***-**** ************@*****.***

Dynamic professional possessing over nine years of sales, management and customer service experience working at two on the top rental companies in their industry. Proven ability to drive business growth and overall financial performance while maintaining strong customer service mentality in fast-paced environment. Accustomed to setting and meeting performance goals. Reputation for diligence and dedication as well as leadership, training and development.

Professional Strengths:

• Sales/Customer Service Oriented •Training and Development • Market Analysis

• Key Account Management •Strategic Planning & Growth • Contract Negotiations • Talent Acquisition •Leadership • Conflict resolution

BUSINESS EXPERIENCE

Service Manager at Cintas September 2016-April 2020 •Directly managed our customer facing service team which included 10 routes and 15 employees. •Managed over 1,000 uniform customers in the Broward County Area. •Managed the overall performance of our team while providing leadership, training and successful resolution of customer related issues. •Performing goodwill of customers at the customer’s site while ensuring a high level of customer satisfaction. •Achieved sales profit, inventory and payroll goals while maintaining a budget and dealing with operational issues that affect service.

•Provided hands on support of direct reports including accompanying our service representatives or visiting customers alone to assist with the delivery and pick up of products or services. •Hiring and performance management

Realtor Associate at Coldwell Banker January 2016 – August 2016

Enterprise Rent-A-Car June 2010 – August 2015

Branch Rental Manager

South Miami(41B3/4180)- September 2014 through August 2015

• Managed a fleet of over 450 cars at two different locations.

• Managed the office out of Williamson Collision Center with income growth of 19% and a 12 month Enterprise Service Quality Index of 86. Increased sales 17% over PYTD.

North Miami (41NM/413F)- December 2013 through September 2014 •Opened a Brand new location; growing the business to over 200 cars on rent within 90 days from opening date.

• Effectively managed a fleet over 250+ cars over 2 locations.

• Developed new accounts and business relationships through consistent marketing and branding techniques Coral Gables- Coconut Grove(41M9/41A3/41CM)-October 2012 through December 2013

• Produced fleet growth of over 20% through marketing efforts with the hotels and with corporate business in the Coconut Grove area. Assistant Manager (Miami International Airport, Sable Chase) • Managed over 40 employees at one of the top performing airports in the company • Fleet growth of 42% PYTD. Highest Enterprise Quality Service Index score of 94% Management Trainee(Kendall, Miami International Airport)- June 2010 through March 2011

EDUCATION

Bachelor’s Degree in Business Administration

Florida Agricultural & Mechanical University, Tallahassee, FL (2010)

Licensed Florida Real Estate Agent

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