Aarti Patange

C/*, Sahakar Sadan

Sai Nagar, Bhandup (E),

Mumbai-400 042

Mobile No: - +91-842*******

E-mail: adfjtn@r.postjobfree.com

Key Qualifications

Lastly worked as cabin attendant- second hand in command at Indigo Airlines.

Worked as Front Office Duty Manager and Night auditor at GRAND MECURE MYSURU HOTEL and earlier worked as a Duty Manager, Team Leader and as a Front office Associate at IBIS NAVI MUMBAI.

Have Over 7 months of experience as Restaurant Hostess in THE PARK HOTELS.

Team-player with good coordinating skills.

Have good experience in customer service.

Possess strong analytical and problem solving skills.

Excellent written and verbal communication skills.

Honest, reliable, positive attitude and punctual.

Effective at multi-tasking.

Flexible, adaptable and keen to take initiatives.

Professional Summary

Indigo airlines 24th Nov 2017 -31st March 2020

Worked as cabin attendant second hand in command.

Responsible for best customer service and passenger safety.

Received many rewards for good team player and guest service.

Rewarded by lead crew as a star performer.

Hotel Grand Mercure, Mysuru (Accor Group) 1st Feb 2016 –11th June 2017

Front office Duty Manager

Have taken an internal Transfer within Accor group of hotels from a 3 star brand (Ibis Hotel) to a 5 star brand (Grand Mercure).

As this was a pre-opening property till 8th April, made new forms and formats as per hotel standards.

Have made facts and figures of the hotel city area for entire hotel team.

Was a part of selecting amenities and few items required with colour combinations for hotel rooms

Conduct regular trainings of the policy and procedure with all staff members.

Taken responsibilities as Night Auditor.

Initiated new projects like Welcome Projects, maintaining guest interaction for getting more TripAdvisor reviews and reaching on top position.

Hotel Ibis, Navi Mumbai (Accor Group) 12th April 2012 –24th January 2016

Front office Duty Manager

Worked as associate and further was promoted to a Team Leader, Trainee Duty Manager and as a Duty Manager in same hotel.

Well versed with Opera, Materials control.

Also have taken over the responsibilities as the Night Auditor.

Leads the team to perform within hotel standards and provide guests with exceptional service.

Performed in line of hotel guidelines, policies and procedures.

Received Maximum positive reviews on TripAdvisor with name recognination in each of these reviews by guest and helped maintaining the positioning with entire team of hotel.

THE PARK HOTEL, Navi Mumbai 2nd May 2011 –3rd December 2011

Restaurant Hostess

Service Included special promotional events.

Interaction with all guests to ensure satisfaction and provide managerial presence.

Maintaining the LOG BOOK with guest’s complaints & overcoming with it.

Making Food Tags every day for Lunch and Dinner Buffet Items.

PANORIKA, Event Company April 2010- May 2011

Promoter

Promoting High Profile Liquor Brands

Brands include :

oChivas Regal

o100 Pipers

oVat 69

oJameson

oNine Hills Wine

Academic Qualification

Passed Higher Secondary Certificate in the year 2007-08

Passed as a Bachelor of Science with a first class in March 2011.

Completed one year Diploma course in BTEC (Higher National certificate in Aviation, Hospitality, Travel & Tourism Management)

Course included:

oSwimming

oFirst aid

oGalileo

oFidelio

oJet Airways in-flight familiarization

Achievements

Employee of the month for November and Employee of the year for 2012 in Ibis Navi Mumbai Hotel.

Appreciation letter from General Manager for going extra miles in taking care of long staying guest.

Many appreciation letters by Operations Manager for getting positive feedbacks from guest.

Many Positive feedbacks by the guest on trip advisor and Medallia.

Appreciation letter for achieving property target by doing maximum enrollments of guest in a membership program. (Le Club)

Won 1st position in personality contest as “Miss Josephian” in school.

Won as a “Sari Queen” in college for 2 consecutive years.

State level and district level certificates in drawing competition.

Linguistic Proficiency : English, Hindi and Marathi.

Hobbies

Drawing,dancing,singing and making something creative out of waste materials.

Declaration

I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.

AARTI PATANGE

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