Healthcare Compliance Professional
Resume:
SUSAN HAMMERSCHMIDT, CHC
*** ***** *******, *******, ** 76021
***************@*****.***
www.linkedin.com/in/sehammerschmidt
PROFILE
Degreed professional with over ten years of experience in the healthcare compliance industry, specializing in policies and procedures, accreditation readiness, and Compliance program development. Strong organization and communication skills to achieve a robust Compliance program that meets today’s ever-increasing compliance regulations.
SKILLS
Organizational Communication Auditing
Written Expression Monitoring
Attention to Detail Government Regulatory Compliance Software (GRC)
Judgment and Decision-Making Systems Evaluation
Time Management Policy and Procedure Writing
Prioritization Complaint Response
Fluency of Ideas Instructing
Problem Sensitivity Operations
Regulation Comprehension Microsoft Office Suite software
cGMP Regulations HIPAA and HITECH
Information Security Information Privacy
CERTIFICATIONS AND LICENSURES
CHC – Certification in Healthcare Compliance Current
CEOL – Certified End of Life Specialist Current
Texas Notary Public Current
PHR – Professional in Human Resources Previously Held
Master Trainer, MOHR Development Previously Held
ACCOMPLISHMENTS
Set up infrastructure for new Compliance Departments, including writing and implementation of policies and procedures and creation and implementation of onboarding process and new hire Compliance training.
Managed and responded to over 600 escalated complaints in 16 months, including consumer complaints, Better Business Bureau inquiries, social media issues, and regulatory agency inquiries.
Developed a process to aid in prioritizing the complaint workload, reducing the total time in processing a complaint by 30%.
Managed initial URAC (Utilization Review Accreditation Commission) accreditation for Catalyst Health Network to become the 5th “Clinically Integrated Network” in the U.S.
Successfully coordinated accreditation efforts leading to a 100% desktop review and 100% site survey.
Created and implemented training programs and materials for allied health professionals, nurses, and physicians.
Established Infection Control and Safety committees to monitor and audit infection control and safety policies and procedures.
Established Performance Improvement committee to evaluate performance improvement metrics set for each department.
Utilized Lean Kaizen techniques to achieve the following successes:
* Medicaid Title XIX authorization process became completely paperless
* Denials due to illegibility were reduced to “zero.”
* Food and Drug Administration (FDA) Manufacturing paper flow became more efficient. Paper use was reduced by 90%
* Timing for Patient Hospital Setups was reduced by 2/3 from an average of six hours to two hours from receipt of physician order to delivery of portable oxygen equipment to the hospital.
SUSAN HAMMERSCHMIDT, CHC
625 Smith Terrace, Bedford, TX 76021
***************@*****.***
www.linkedin.com/in/sehammerschmidt
ACCOMPLISHMENTS (CONTINUED)
* Compliance training for Food and Drug Administration Current Good Manufacturing Practices (cGMP), Health Insurance Portability and Accountability Act (HIPAA), OSHA Safety, Department of Transportation (TXDOT), HAZMAT Safety and Security, Forklift operation, and other applicable policies required on an annual basis.
* Created and implemented annual audits for Food and Drug Administration procedures, Home Ventilator Program, Texas Department of Transportation, OSHA, HIPAA, HITECH, Hazmat Safety and Security, and comprehensive 3-D Audit for Billing and Collections process.
PROFESSIONAL EXPERIENCE
Senior Compliance Analyst Mar 2018 – Feb 2020
The Aliera Companies Addison, TX
Accreditation Specialist Oct 2016 – Nov 2017
Catalyst Health Network Plano, TX
Compliance Officer and Regulatory Manager Jul 2003 – June 2016
Dallas Life Support Systems Richland Hills, TX
RELEVANT EXPERIENCE
* Human Resources Administrator and Executive Assistant, International Isotopes, Inc. Denton, TX
* Operations Manager, Dillard Department Stores, Denton, TX
* Divisional Trainer, Dillard Department Stores, Fort Worth, TX
* Corporate Trainer, Dillard Department Stores, Little Rock, AR
CERTIFICATIONS AND LICENSES
Certified in Healthcare Compliance (C.H.C.)
Licensed Texas Notary Public
Professional in Human Resources (P.H.R.) - Previously held
EDUCATION AND EXPERIENCE
Bachelor of Arts degree (B.A.), Business (Retailing) - Columbia College, Columbia, MO
COMMUNITY INVOLVEMENT
Freedom Hospice – Hospice Volunteer
Meals on Wheels of Tarrant County – Volunteer
ASSOCIATIONS
Health Care Compliance Association (HCCA) – Member
Society of Human Resources Management (SHRM) – Past Member
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