RESUME

Mohd Javeed

E-Mail :adfjq3@r.postjobfree.com

Mobile: +91-863*******

CAREER OBJECTIVE:

Looking for a challenging role in a reputable organization to utilize my technical and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.

EDUCATIONAL QUALIFICATIONS:

Degree/Certificate

Institute

Passed Out Year

Percentage

B.Sc (Mathematics, Physics & Computer Science)

New Government Degree College, Khairthabad, Hyd. (Osmania University)

2007

56%

Intermediate (MPC)

New Government Junior College, Malakpet, Hyd.

2004

58%

SSC

Jyothi Model High School, Warisguda, Secunderabad.

2002

64%

TECHNICAL SKILLS:

Packages: MS-Office (Word, Power Point, Excel and Outlook), Advanced MS Excel

Languages : HTML, VBA; Database : SQL

WORK EXPERIENCE:

Working as “Customer Care Executive” in Q Conneqt Business Solutions Pvt. Ltd. Hyderabad from January 12th2019 to till date.

Process Name: Airtel Digital TV

Roles and Responsibilities:It’s an email chat process.

Receive the emails from the customer in the sprinkler application.

Resolve the customer’s queries and complaints through email and calls.

Resolving the queries related to Billing, Technical issues, and Subscribed Plan.

Booking the ticket for technician visit for resolving the critical problems.

Worked as “Associate Analyst” for Clarivate Analytics Pvt. Ltd. Hyderabad from April 1st 2017 to August 2018.

Project Name: Global Editorial Operations

Roles and Responsibilities:

Create daily stock reports using MS Excel and sending to the operation teams.

Create dashboard for weekly and monthly production.

Job includes summarizing the data using, Lookups, Pivot Tables, Charts, dashboard and Formulas etc.

Job includes applying the excel formula’s for publishing the reports.

Filtering and Sorting the articles details in the excel sheet.

Maintaining a good relationship with the superior’s in the process.

Worked as Associate Analyst” for Thomson Reuters International, Hyderabad from August 2010 to March 2017. (In 2017 sold out the project to Clarivate Analytics)

Project Name: Global Editorial Operations

Roles and Responsibilities:

It’s an e-publishing process.

Download the Books and Journals from the Publisher’s website.

Applying the editorial policies to publish the data. Editing, Processing, the data as per the client requirements. Posting the Articles on the website.

Sorting and filtering the articles in the database.

Maintaining a good relationship with a team member and superior.

Meeting the production target and quality standard in the process.

SKILLS:

Good presentation skills and strong MS Excel skills

Strong analytical skills to quickly identify the patterns to apply solutions to varied problem sets

Strong problem solving ability and result oriented

Strong team player with good analytical skills

Ability to be flexible and learn on-the-job quickly, create documentations and follow instructions

PERSONAL DETAILS:

Name : Mohd Javeed

Father’s Name : Mohd Yousuf

Marital Status : Single

Languages Known : English, Hindi, Urdu and Telugu.

Hobbies : Playing Table Tennis

Address : 11-3-266/15/A/6, Shabazguda, Secunderabad, Hyderabad.500061.

DECLARATION:

I hereby declare that the information filled above is true to the best of my knowledge.

Date: Mohd Javeed

Place: Hyderabad

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