Salesforce Marketing
Resume:
Susmitha Alasapuri
Baltimore, MD
Professional Summary
8+ years of experience in Manual and Automation Testing with 6+ years of experience in Salesforce Testing.
Involved in all the phases of SDLC and STLC.
4 plus years of experience working in Center for Medicare and Medicaid services Projects (CMS) projects.
Have experience working in Health Care (CMS), Financial, State projects, and marketing projects.
Highly proficient in working with Manual Testing as well as automated testing tools like Quality Centre, Selenium Eclipse.
Testing expertise includes formulation of Test Strategy, Test Plans, Test Scenarios, Test Scripts and Metrics Generation (RTM) for validating various applications to ensure proper business compliance.
Has thorough understanding of Software QA methodologies with expertise in Black box testing (Mobile Testing, Functional testing, Regression testing, UAT testing, System testing, GUI testing, Regression testing, Ad hoc testing and Integration testing).
Written Test Cases for ETL to compare Source and Target database systems.
Good experience in test data preparation, writing and executing test cases, documenting test results with various tools like Quality Center, JIRA, TFS and DevOps.
Experience in Independent Verification and Validation (IV and V) working environments.
Created Test Data based on testing scope using MS Excel. In-depth knowledge of all QA Phases that include Manual, Functional, System, Integration, End-to-End testing
Educated and mentored team in testing tool usage through presentations, and one on one support.
Worked in Scrum, Agile and Waterfall Methodologies.
Worked testing different environments like Java, .NET, Sales force, Sales force Marketing Cloud.
Ran tests through test labs and reporting test results and defect summary. Also generated dashboard reports for management purpose.
Developed test cases in Excel sheets and imported it into HP ALM and in DevOps.
Extensively worked on data validation, manipulation and updating the tables using SQL during testing in Marketing Cloud.
Technical Skills
Testing Tools
HP ALM, Azure DevOps, TFS, Eclipse, Jenkins, Firebug, Salesforce
Languages
JAVA, .NET, VB, HTML, SQL, PL/SQL, XML, Salesforce CRM, Selenium, Salesforce Marketing Cloud.
Databases
Oracle 9i, SQL Server2000/2005/2008.
Operating Systems
Windows 8, Windows 10, IOS, Android.
Professional Experience
TekSystems Dec 2019 – Present
Sr Salesforce Marketing Cloud Quality Analyst
Client: Allegis Group
Hanover, MD
Project: Marketing Cloud Automated Customer Service project, and Salesforce Communities project
Worked on Salesforce Marketing Cloud Journeys, campaigns.
Created Reports in Salesforce.
Created test Data Extensions and prepared test data to load into the Journey’s in marketing cloud.
Created test SQL queries to run the marketing cloud Automation.
Validated the Journey run for the marketing cloud campaign.
Provide post and pre implementation support for all deliverables.
Created Data Extensions, SQL queries by pulling the data into Journeys using automation in the Marketing Cloud.
Created Reports and validated the data.
Managing the data for All Talent Community Management Data Extension.
Experience working on Sales force communities.
Experience working on Internal and External SF sites.
Experience working on different profiles in Sales force.
Experience working on Test, Load and Production environments.
Worked on Regression testing for monthly releases.
Given production support on the Release day by doing smoke test for all the functionalities that are developed.
Manage test environment for integration testing activities.
Develop and coordinate test plans, thereby ensuring plans are complete and validate testing.
Have experience working on multiple projects at a time.
Worked with Business Analysts, Developers and Project Managers to meet deliverable deadlines for various projects.
Used Version One as project/test management tool to prepare testing artifacts as needed, such as Test Plan, Test Strategy, RTM’s, etc.
Plan and execute software testing to identify/prevent/address bugs, defects, and errors.
Resolved practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Participate in project design meetings to understand the impact of the changes being developed.
Communicate functional discrepancies with business expectations and working with all teams to develop alternate solutions.
Perform Acceptance, Usability, Cross-Platform and Regression Testing during different stages of the Application Development.
Assist the quicker execution of test scripts by parallel execution on VM (Virtual Machine) pool.
Review the automation framework and propose the code enhancements as needed.
Worked under SAFe agile methods.
Created Release notes in confluence for the monthly releases and worked on snow tickets for the releases.
Environment: Salesforce CRM, Eclipse, Salesforce Marketing Cloud, Version one, Confluence, Continuous Integration (CI), Salesforce DX, Jenkins, TFS, XPATH, Firebug, KANBAN, Windows, IOS, Android.
Abacus Solution Group July 2018 – Dec’2019
Salesforce QA
Client: MDOT-SHA (Maryland Department of Transportation-State Highway Administration)
Project: Office of Environmental Designs
Baltimore
Created Scripts, Bugs and Test plan in Azure DevOps tool for Salesforce and in Dot net application.
Maintain documentation of Business User Stories, development and Testing activities using DevOps Tool,
DevOps is used as a Central Repository on maintaining the Project.
Mapped user story to Test Cases in Sprint Planning in TFS.
Documented the defects found during the daily testing activities and track them until they are resolved.
Participated in monthly release activities and post release support activities.
Followed Organizations Standards in testing methodology and process.
Worked with the Developers, Testers and Analysts to understand the specific needs of the Project for testing.
Continuous integration (CI) is used as regular codes integrate to track the changes into a source code repository on Salesforce platform.
Jenkins is used for the dot net application to integrate with the Azure DevOps.
Create level of effort (LOE) and duration estimates for own assigned work and proactively manage activities to meet those expectations.
Involved in Functional Testing as Unit test, Method test, Test Suite, Integration Testing using different TestNG methods.
Used TFS (Team Foundation Server) as a repository for automated test cases
Used TFS with Jenkins to build and run the Automation framework. Once the script got over, framework used to send the automation reports over email and Used Extent Reports for Reporting.
Used Firebug and Firepath to write automated test scripts using XPATH.
Troubleshoot programming bugs, test bugs, and manage bug lifecycle in Azure Devops.
Involved in Kanban methodology-based Project Planning, Test planning and coordinating on all SDLC phases.
Performed data accuracy, data validation and data integrity testing by querying the database using SQL queries.
Involved in Agile (Scrum Process) methodology-based Project Planning, Test planning and Coordinating on all SDLC phases.
Environment: Salesforce CRM, Eclipse, Azure Devops, Continuous Integration (CI), Salesforce DX, Jenkins, TFS, XPATH, Firebug, KANBAN, SQL, Oracle and Windows.
Sparksoft Corp July 2017 – June 2018
Salesforce QA
Client: CMS (Centre for Medicare and Medicaid Services)
Project: IV and V Testing.
Columbia, MD
CMMI is charged with testing new models of care delivery and payment. CMMI supports, tests, evaluates, and expands the most innovative and promising payment and service delivery models to achieve better care, better health, and reduced cost for beneficiaries of Medicare, Medicaid, and the Children’s Health Insurance Program. Developed, modified, documented, and supported implementation of IT systems that serve innovative models at CMS.
Composed test cases on salesforce and non-salesforce for maintaining and enhancing three major production systems in use by CMMI models:
oThe Reusable Framework
oThe Innovation Centre Landing Page
oThe Comprehensive Primary Care Web App
Composed test cases to cover both functional and integration aspects for CDMS applications on Salesforce Platform.
Functional and non-functional testing of web-based application.
Designed and developed the Test plan, System Readiness and test strategies for the applications and executed them.
Used Salesforce as a central repository for the Test Cases, Bugs/Defect and as a Tracking system in IV and V projects.
Developed End to End scenarios and breakdown into Test scenarios and test cases and created evidence files after execution.
Creation of Test Logs, Test Summary reports, RTM and participated in Defect Review/Status/GO-NOGO Meetings
Involved in design and execution of UAT test scenarios.
Design regression test suite for designated areas of testing and execute structured and regression tests against new releases.
Developed several functionalities, system, end-to-end, acceptance etc. tests based on existing use cases, Business and Product Requirements written by business analysts as well as Change Requests etc.
Setup Test Environment and created Test Data for various testing scenarios.
Created Page object model, Created Test cases Using Element locators and Selenium Web driver methods.
Involved in design and execution of Automation scripts using selenium hybrid framework.
Diverse application development and testing skills, including:
oCustom software development based on the IBM WebSphere suite and Oracle database
oCustom software development based on open source technologies Salesforce (force.com) development and configuration capabilities
oFunctional, performance, and usability testing
Knowledge of Office of the National Coordinator (ONC) certification standards, healthcare code sets, clinical terminologies and classification systems, and health IT standards.
Environment: Manual Testing, MS-Excel, XML, HP ALM, Salesforce CRM, Selenium, Windows.
ActioNet December 2015 – July 2017
Salesforce QA
Client: CMS (Centre for Medicare and Medicaid Services)
CMS, Centers for Medicare and Medicaid Services. Overview – The Centers for Medicare; Medicaid Services, CMS, is part of the Department of Health and Human Services (HHS). The programs CMS administer including: Medicare, Medicaid, the Children’s Health Insurance Program (CHIP), and the Health Insurance Marketplace.
Project: Accountable Health Communities (AHC: CICDIM)
Responsibilities:
Perform the Functional, End-to-End Regression testing, and Smoke testing with every release.
Coordinate with software developers and business analysis to discuss QA concerns.
Create test cases for Functional and Regression testing.
Involve in regular QA /Scrum meetings.
Perform the Peer reviewing the Test cases.
Attend requirement overview meeting for each release
Perform Smoke testing in production environment
Identify the missing scenarios and as needed create test scripts for each of them.
Project: Innovation Center (IC: CICDIM)
Responsibilities:
Performed the Functional, End-to-End Regression and internal UAT testing as an Embedded and IV&V tester.
Coordinated with software developers and business analysis to discuss QA concerns.
Supported multiple tasks like developing test plans and test scenarios for Performance testing,
Tested Web-based applications QA testing results using HP ALM tool.
Created test cases for Functional and Regression testing.
Participated in regular QA /Scrum meetings and performed the Peer reviewing the Test cases.
Projects: CHAMP (Medicare Geographic Classification Review Board (MGCRB) and Medicare Geographic Classification Review Board (PRRB): non-CICDIM-Salesforce)
Responsibilities:
As an IV&V QA Tester, worked with both MGCRB, PRRB teams supporting regression testing on Salesforce platform.
Prepared defect summary reports and reported results to management for further action.
Developed and executed Regression test cases for MGCRB and PRRB Applications.
Attended overview meetings for each release to understand new features.
Performed Functionality and Regression testing for both Internal and External Salesforce applications.
Identified the test scripts that need to be improved and updated for each release.
Projects: Re-usable framework (RFAA), Home Health Agency Value Based Purchasing (HHVBP), Comprehensive care for Joint Replacement (CJR), Bundled Payments for Care Improvement (BPCI) Enh. MTM Portlet, and Accountable Health Communities (AHC)) – CICDIM
Responsibilities:
As an IV&V QA tester, executed the automated testing procedures using HP UFT tool to increase efficiency and productivity.
Reviewed defects and bugs with the PM and BA to verify validity prior to entering into TP.
Executed automated test script suite to maintain test user accounts and seed the applications prior to running test cases.
Performed Regression testing using HP ALM Tool TFS.
Supported multiple tasks like developing test plans, test cases, and test scenarios for Performance testing,
Took a proactive approach to improving test coverage and quality control efficiency. This involves informing/suggesting embedded teams to include data input validation tests which are often missed by embedded team because they are more concentrated on creating functionality based test cases.
Performed the Peer review and logged the detailed results in the Peer review log.
Prepared HP ALM presentations for the internal demo sessions.
Prepared PPTs to describe or demo some of the HP ALM features in demo sessions, particularly about importing test cases from Excel sheets. Explained major features that are available in HP ALM to presenters to help them present better. Fielded questions during the presentations as presenter is not aware of many features. Acted as an SME to help support fellow team members as we were adopting it newly that includes fellow Health Service BU members.
For each release, attended overview meetings and made the needed updates to the scripts to reflect the latest changes.
Assisted Brown bag sessions for HP ALM tool
Created PPTs for brown bag sessions and demoed HP ALM function hands-on during the session while presenter is explain about each individual feature. Coached some of the fellow team members on HP ALM features. Fielded questions during the sessions. Supported as a SME, continued to pride support and assistance to fellow Health Service BU members.
Project: Comprehensive Primary Care (CPC) - CICDIM
Responsibilities:
Supported as a 508 tester in CPC application as needed by using JAWS tool where testing involves in making sure that application complies with 508.
As an IV&V Tester performed the internal UAT testing.
Environment: HP ALM, UFT, TFS, Microsoft Office, MS Access, MS SQL Server Management Studio, Oracle SQL Develop, Agile methodology, and SnagIt.
Wells Fargo September 2013 – December 2015
Quality Analyst
Worked with Business Analyst and developers in understanding the requirement that is in the form of Use cases.
Testing the application across multiple devices with different screen sizes and resolutions (mobiles, PDAs, tablets).
Written Test Cases for ETL to compare Source and Target database systems.
Involved in QA planning, Co-ordination and implementation of QA methodology
Manage test cases and defects using HP (ALM) Application Lifecycle Management.
Analysis of business requirements and use cases for creating test cases.
Developed test cases and executed them for functional and System Testing
Performed performance testing, functional testing, negative testing and positive testing.
Experience in Testing Web Services
Reviewed peer test cases and provided suggestions
Involved in the preparation of Requirement Traceability matrix.
Good experience in test data preparation, writing and executing test cases, documenting test results with various tools like JIRA
Worked in Scrum, Agile and Waterfall Methodologies.
Detecting the bugs and classifying them based on the severity
Involved in testing the data that is stored in backend using SQL server.
Performed the Functional, System, integration testing of the product.
Involved in training the end user regarding the functionality of the product.
Generated Bug reports and conducted regression test to recognize the changes.
Participated in Quality Circle meetings with the management and development teams.
Utilized process-based test management system Quality Center for organizing test requirement's documents, test plans and test lab. Participated in the team meetings to discuss the issues arising out of testing.
Coordinated with the Developers and made sure that the defects were addressed in time.
Involved in writing simple to complex SQL Statements against source database for data validation and Data Integration. Performed Regression Testing manually and involved in User Acceptance Testing.
Uploaded all the Test plans and Test Scripts in the Quality Center. Extensively used Quality Center for Bugs reporting, reviewing and Defect Tracking.
Investigated, noted and collected information on software defects and reported the same to developers
Environment: Manual Testing, Selenium, MS-Excel, XML, HP Quality Canter, Salesforce CRM, Windows.
Kelly Services February 2009 – July 2012
Quality Analyst
Client: Google
Project: This application is developed for eBooks for Google eBooks users.
Hyderabad, India
Analyzed User stories and developed Test Plan, Test Scripts and Test Cases and executed them.
Performed Sanity Testing and Smoke Testing before the starting of Testing in the Test environments.
Created and executed manual test cases.
Testing the application across multiple devices with different screen sizes and resolutions (mobiles, PDAs, Notes).
Tested the application on multiple browsers (Chrome, IE, Mozilla Firefox,
Conducted Functionality testing during various phases of the application.
Involved in Smoke testing, Functional testing, Regression testing
Detecting bugs and classifying them based on the severity.
Bugs tracking and reporting.
Extensively did Manual Testing in all modules of the Application.
Environment: Manual Testing, Windows, MS Office, Quality Control.
Education
Bachelors in Computer Science and Engineering, JNTU, INDIA
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