Desktop Support Engineer

GLENN ARTERBRIDGE (MCP, A+)

Lawnside, NJ ***** ǀ 609-***-**** ǀ ****************@*****.*** ǀ linkedin.com/in/glennarterbridge/ LEAD DESKTOP SUPPORT ENGINEER

Project Management ǀ Team Leadership ǀ Customer Service ǀ Relationship Building Focused, results-oriented and innovative IT professional with 20+ years’ experience in information technology. Motivated and analytical, with a natural ability for troubleshooting network, hardware and software issues to provide solutions which meet requirements and exceed company and client goals. Superior communication skills, consistently eager to enhance knowledge and apply new skills to advancing technologies and processes. Core competencies include: MS Office 2013, 2016, Office365 ǀ Windows NT, 2000, XP, 7, 10 Office 365 Cloud Exchange ǀ Service Now / ZenDesk ǀ Windows Server 2003, 2008, 2012 & 2016 ǀ Active Directory OKTA ǀ SQL ǀ Citrix Cloud Administration ǀ MobileIron / Intune /AirWatch ǀ SCCM ǀ VDI Administration Certifications: Microsoft Certified Professional and A+ PROFESSIONAL EXPERIENCE

Desktop Support Engineer, Team Lead ǀ Wayfair ǀ Cranbury, NJ 2019 – Present

Oversee resolution of network, hardware, software and server issues at three distribution centers; direct IT operations and projects for 3rd shift desktop engineering team

Collaborate with Network Engineers to resolve P1 and P2 level network issues; utilize Snow Ticketing System to solve and close support tickets

Deliver mobile device administrative duties via AirWatch; configure OKTA authentication for Laptop and mobile devices

Create and document Standard Operating Procedures

Implemented a project management software for accuracy and accountability, resulting in increased project completion timelines

Desktop Support Engineer ǀ Sallie Mae (Beacon Hill) ǀ Newark, DE 2017 – 2019

Delivered network, hardware and software support to 1000K+ users and executives both onsite and remote

Provided support Citrix Cloud Administration

Utilized Intune to provide users with support for managing mobile devices and applications Regional Site Engineer ǀ Agro Merchants ǀ Pedricktown, NJ 2016 – 2017

Provided Desktop support and Server Administration for 6 warehouse locations

Configured RF Guns and Zebra printers

Identified network deficiencies and implemented improvements to 6 warehouse networks within first 3 months Desktop Support Engineer ǀ Estee Lauder (Vdart) ǀ Bristol, PA 2014 – 2016

Managed network, hardware, software issues and provided Executive Support for Estee Lauder Warehouses.

Reimaged and installed software, unlocked and reset accounts in Active Directory, addressed and resolved user tickets, troubleshot and configured production Zebra printers and RF guns, and assisted remote users via LogMeIn Owner/Lead Technician ǀ Nerdology Computer Solutions ǀ Gibbsboro, NJ 2010 – 2014

Recommended and managed the configuration of networks and desktop solutions for clients

Engaged clients onsite, delivering services to meet their needs including repair of personal computers, laptops, networks, and servers

Recruited, hired, and trained all employees

PRIOR PROFESSIONAL EXPERIENCE

Support Specialist ǀ Camden County College ǀ Camden, NJ 2004 – 2009 Technical Customer Account Executive, Level II ǀ Comcast Cable ǀ Voorhees, NJ 2003 – 2005 Desktop Support ǀ Environmental Protection Agency (STG) ǀ Philadelphia, PA 2002 – 2003 Computer Specialist ǀ Maryland State Highway Administration ǀ Salisbury, MD 2000 – 2002 Computer Technician ǀ Compu-Con ǀ Paulsboro, NJ 1999 – 2000

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