Customer Care Front Desk

KUSHAL KUNWAR

Mobile No: 054*******

E-mail: ***********@*****.***

Address: Abu Dhabi

Visa Status: Visit Visa until 31st Dec 2020

CAREER OBJECTIVES

Independent, hardworking and a passionate self-motivated individual seeking opportunity where I can utilize my skills and knowledge to explore my area of expertise and expand it more wisely in order to achieve the goals and targets of an organization with the positive attitude and the learning attitude in a comprehensive working environment.

WORK HISTORY

March 2019- March 2020 Hafiz Mustafa (Dubai Mall)

Dubai, UAE Waiter

RESPONSIBILITIES

Greet and escort customers to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate Meet and greet customers with all due respect.

Nov 2016 - Nov 2017. Waterfront

Pokhara, Nepal Administrator

RESPONSIBILIES

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance

Manage agendas/travel arrangements/appointments etc. for the upper management

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

Track stocks of office supplies and place orders when necessary

Submit timely reports and prepare presentations/proposals as assigned

Assist colleagues whenever necessary

Feb 2013 till Apr 2015 Mukti yoga

Pokhara, Nepal Front desk staff

RESPONSIBILITIES

Making appointment of clients for classes

Answering phone calls

Greeting visitors warmly and make sure they are comfortable

Set up meetings with potential clients and listen to their wishes and concerns

Create frequent reviews and reports

Ensure front area is clean

Perform basic book keeping filing and clerical duties.

Negotiate/close deals and handle complaints or objections

Collaborate with team members to achieve better results

Gather feedback from customers or prospects and share with internal teams

INTEREST

Surfing internet

Good public relation

Doing business

Learning more and gaining more skills and knowledge

Visiting new places and travelling

Studying on new things and places for general knowledge

Playing music and explore new things

PROFFESSIONAL SKILLS

Positive and learning attitude

Self-motivated and independent

Quick learner

Hardworking and honesty

Friendly behavior

Spontaneous

Flexible for every working environment

EDUCATION QUALIFICATION

2013 SLC

Kathmandu, Nepal Herald international higher secondary school (NEPAL BORD)

2015 High School

Pokhara, Nepal Sublime college (HSEB BOARD)

TRAINING

Basic computer course (MS Excel, Power point, MSWord, Photoshop, surfing email and internet etc.)

Customer care and sales training.

Hotel management diploma training for 6 months.

PERSONAL INFORMATION

Nationality : Nepali

Sex : Male

Date of birth :1997/11/21

Passport number : 10061083

Passport date of issue : 26 oct 2016

passport date of expiry : 25 oct 2026

Languages known : English, Nepali, Hindi, Urdu

Religion : Hindu

Address :Kathmandu, Nepal

Height : 5.11inch

Weight : 74 kg

Health condition : Good health and fitness

Body marks : No scarce and tattoos on body

Visa status : Tourist visa(until 31st December 2020)

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