Senior Project/Program Manager

Senior Project/Program Manager

QUALIFICATIONS PROFILE

Accomplished, results-oriented, and innovative IT professional, with broad-based experience in project and program management, business development, as well as training and technical engineering support within diverse industries.

Equipped with strong technical and planning aptitudes in overseeing highly complex projects and leading high-caliber development teams to ensure timely completion of software development, system infrastructure, integrations, and upgrades. Armed with strong organizational and problem-solving skills; able to formulate key solutions and new methods to expand business and strengthen major client relations. Effective at leading high-performance technical teams and collaborating with C-level and executive-level teams to drive key initiatives and achieve project success.

CORE COMPETENCIES

Strategic Planning and Implementation Quality Assurance Business Process Improvement Telehealth

Regulatory Compliance and Standards Risk Management Budget Planning and Cost Control

System Migrations and Integrations Business Case Implementation Portfolio Management

PROFESSIONAL EXPERIENCE

Versant Health – Linthicum, MD

Senior Program Manager: Jan 2020–Present

Lead the strategically important Eyewear Dispensing Project (EDP), which allow vision care offices to order materials for their Davis Vision and Superior Vision patients nationwide.

Administer project deliverables, including portal guides, claims/order processing features, Member Out of Pocket calculations for a government/commercial customer base.

Manage a large system configuration project that require the transformation of benefit and payment systems and API modifications with large budget management components.

Develop and implement strategic plans on multiple IT platforms to allow client groups to maximize the allowances for in and out of network material costs.

Spearheaded the successful integration of the Employee Navigator and EASE enrollment files into Versant Health systems and processes.

Career Highlight

Direct over 40 members and 50 IT resources, while handling program management of large-scale projects up to $50M budgets.

Iron Bow Technologies – Largo, MD

Senior Project Manager (U.S. Census Bureau): Mar 2018–Jan 2020

Worked closely with the senior technical director of programs and account management to discuss project progression, achievements, and challenges.

Partnered with the project control financial analysts in discussing ways to handle monthly forecast, invoicing, sub-agreements/contracts for project budget, financial reporting, and expenditures.

Functioned as a member of the Program Team and a leader of Tape Migration Team, in charge of equipment destruction and backup of tapes migrated to the U.S. Census Bureau.

Optimized staff productivity by organizing program-related workshops and meetings, as well as developing effective training materials.

Arranged lessons-learned documentations and innovation of the project, as well as articles and internal/external communication of staff and customers.

Generated quarter/annual reports and requirements based on data gathered and flow of information within the technical teams.

Career Highlight

Contributed to the business development by seeking opportunities, networking, implementing programs, and coordinating with partners, technical personnel, and organizations.

Pragmatics, Inc. – Reston, VA

Senior Project Lead (Affordable Care Act, Center for Medicaid and Medicare): Mar 2016–Apr 2018

Keenly assessed the Federally Facilitated Exchange (FFE), Federally-Facilitated Marketplace (FFM), Enterprise Identity Management (EIDM), Data Services Hub (DSH), and other supporting Trusted Data Systems (TDS).

Performed incident identification, notification, ticket generation, recording, and investigation of complex diagnoses.

Applied strategic and multi-phase approach for the project profitability and Affordable Care Act implementation.

Took charge of observing strict compliance with set metrics; supporting incident responses of the teams for technical troubleshooting; and administering Affordable Care Act (ACA) infrastructure in secured facility in Columbia, Maryland for nationwide HBX.

Monitored the entire application stack, from web browser to the application code and supporting hardware infrastructure using APM tools.

Career Highlight

Acted as an effective senior database architect, successful for initiating the complex Health Benefit Exchange (HBX) database solutions; and as a project operations lead for verifying CMS marketplace systems, process coordination, and incident monitoring.

Latitude, Inc. – Hanover, MD

Senior Scrum Master/Project Manager (DOEHRS-HC/DR): Dec 2015–Mar 2015

Oversaw SharePoint business analysis, developers, and farm administrators for .Net framework solutions development with SharePoint object model.

Supervised the project scope, schedule, and performance, while rendering information assurance, certifications, and accreditation to various program offices.

Completed a seamless migration for over 5000 users from SharePoint 2010 to SharePoint 2013, as well as an extensive research on Microsoft for possible AWS next steps.

Organized technical documentation in collaboration with the Microsoft Sales and Engineering Support teams.

Career Highlights

Met customer expectations by discussing with government program managers the terms of product deliverables, information architecture testing, and scheduled milestones.

Drove key efforts in achieving overall success of Defense Occupational and Environmental Health Readiness System-Hearing Conservation (DOEHRS-HC) to gather and report hearing readiness, deployment, and data of navy personnel.

Sekon – Washington, DC

Program Scrum Master: Jan 2015–Dec 2015

Formulated and employed clinical/technical standards for private sectors, as well as for the Department of Defense and Department of Veterans Affairs.

Oversaw the development of source documents, along with key deliverables to recommend health data interoperability standards.

Career Highlights

Developed a seamless electronic sharing within departments, which enhanced patient/provider satisfaction, care coordination, quality, safety, and efficiency throughout the facility.

Made it possible for the organization to meet national/ international standards, and productivity goals through IPO roles and responsibilities and close interactions with external stakeholders.

Expertly managed the productivity of IPO Interoperability and enhanced overall change management by 10%.

CIENA Telecommunications – Hanover, MD

Deputy Director/Senior Program Manager: Mar 2014–Jan 2015

Carried out daily operational functions, conflict resolution, and project/resource coordination during director’s absence.

Maximized international workforce and staff in accomplishing departmental and company-wide initiatives.

Effectively supervised international teams in completing projects, setting workflow, and evaluating new initiatives in line with the company objectives.

Dealt with potential business agreements in coordination with potential partners and seeking new opportunities based on requirements, market strategies, and equity investments.

Career Highlight

Significantly expanded efficiency of the project management information systems (PMIS) by streamlining the COTS system to Microsoft Project and incorporating over three years of backdated data, thereby increasing internal revenue by 20%.

Spin Systems – Fairfax, VA

TRICARE Program Manager: Apr 2011–May 2014

Partnered with government sponsors in spearheading multiple high-level projects and providing high-visibility products, such as veteran claims and financial/wellness products.

Fulfilled role as a site operations project manager, accountable for the Air Forces Health Longitudinal Technology Application and Composite Health Care System.

Utilized earned value management procedure in assessing project progression, developing budget sheets, and tracking profitability, margin bill rates, and accuracy.

Rendered CPM support for Composite Health Care System and Medical Information System by verifying impacts of technology and workload changes.

Career Highlight

Maximized bottom-line performance in determining efficiencies within first phase of TRICARE Referral Management Systems, which decreased budget of $20M by 15%.

The Social Security Administration – Woodlawn, MD

Senior Project Manager: Apr 2009–Apr 2011

Initiated nationwide data, voice, and video networking projects in obtaining all objectives and goals.

Career Highlights

Boosted business efficiency by launching first-class products with minimal risk and by advancing success of daily project operations with $10M worth of budget.

Instigated Time Warner Cable business methodology, marketing strategies, and EVPL/EVP project standards, which met all organizational goals and objectives.

EARLIER CAREER

Senior Project Manager: Jan 2008–Apr 2009 Time Warner Cable (TMNG Global) – Herndon, VA

Senior Project Manager: Mar 2004–Dec 2008 Sprint/Nextel – McLean, VA

Network Operations 7x24 Manager: Apr 2001–Apr 2004 Verizon – Ashburn, VA

Support Technical Trainer: Apr 1999–Apr 2001 WorldCom – McLean, VA

Systems Engineer III: Apr 1997–Apr 1999 UUNET (acquired by WorldCom) – McLean, VA

EDUCATION

Bachelor of Science in Industrial Arts: May 1889, Penn State University – State College, PA

PROFESSIONAL DEVELOPMENT

Certification

Project Management Professional (PMP), University of Maryland, Baltimore County, Baltimore, MD

Agile Certified Practitioner (ACP), Project Management Institute (PMI)

Risk Management Professional (RMP), Velocitech

Certified Scrum Master (CSM), Simplilearn

Training

Project Management Body of Knowledge (PMBOK), PMP Boot Camp

Project Management, Rita Mulcahy

PROFESSIONAL AFFILIATIONS

Communications Director, 2014 Congressional Election Candidate

President, Sprint Regional Employee Resource Center

Chief Operations Officer, Stocks and Bonds Local Chapter

Senior Program Manager, State of Maryland Senator C. Anthony Muse, Prince Georges County Government for Change

Member, PMI Washington, DC Chapter

COMMUNITY INVOLVEMENT

Paving The Way MSI Board of Directors

Prince Georges County Chamber of Commerce

Carter G. Woodson Foundation (ASALH)

TECHNICAL ACUMEN

Jira Smartsheets ServiceNow SharePoint Microsoft Project Microsoft Office Suite Microsoft Visio

Primavera Java .Net SDLC HTML TDMS Agile, Waterfall, SCRUM Methodologies Projectized Matrix

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