Manager Project

RANDY JAGGASSAR ** Davis Ave Kearny, NJ *****

973-***-**** **********@*****.***

Project Manager/Business Systems Analyst

Confident decision maker with extensive managerial experience able to work in fast paced environments while handling simultaneous positions, tasks, and assignments under pressure. A bottom-line individual who understands the importance of maintaining excellent client satisfaction and Process standardization. Provides management, analytical and problem resolution skills to all team members, associates and clients.

SUMMARY OF QUALIFICATIONS

Operations Expertise

Direct operations and management functions, establishing a well-organized, resourceful working environment

Control core business and development functions, including quality control and financial/budgetary management

Skilled at prioritizing pending issues of day-to-day activities for staff and determining agenda to be executed

Responsible for constantly improving policies and procedures to ensure productive and efficient workflow

Forge strong standing relationships with professional service providers, manufacturers, and vendors

Construct budgets and negotiate vendor payment timelines for execution of projects and special events

Research and implement the most cost and time effective new technologies to improve present methods

Knowledgeable in both Waterfall and Agile methodologies in use throughout project deliverables and lifecycle

Team Leadership Skills

Oversee day-to-day operations, supervising employees to ensure compliance with policies and procedures

Responsible for hiring and training employees, communicating job expectations and ensuring adherence to all guidelines

Manage employee schedules, delegate daily assignments and oversee the fulfillment of special projects

Skilled at evaluating employee performance and assessing needs, implementing personnel procedures as needed

Identify training needs and initiate team building activities to improve staff efficiency

Establish positive and productive work environments by understating the roles and needs of all team members

Logistics Coordination

Expert at coordinating and managing multiple project lifecycles from inception through fulfillment, tracking project deliverables & milestones

Manage daily activities, implementing strategic programs and planning initiatives to ensure timely and successful completion of all projects

Adept at supervising and assessing workflow, ensuring projects stick to given timelines and budgetary requirements

Perform extensive quality control, ensuring projects stick to set plans; analyze issues, develop solutions and modify operations as needed

Skillful at detecting and preventing any issue that may arise, as well as troubleshooting problems at all levels

Negotiate cost estimates with upper-level management, detailing consumption concerns and developing cost-effective options and solutions

PROFESSIONAL PROJECT MANAGEMENT EXPERIENCE

SELECTIVE INSURANCE COMPANY Project Manager, Enterprise Project Management Office, Branchville, NJ May 2019 to Present

Manage multiple concurrent technology/business projects through multiple project lifecycles from inception through fulfillment

Leverage project management methodologies and best practices to ensure scheduled project delivery (Waterfall and Agile)

Experienced in Microsoft Word, Excel, Power Point, Visio and Project

Provide ongoing project analysis and performance reporting/resource forecasting metrics to track project adoption/effort throughout the enterprise

Validate financial forecasts and provide on-going reconciliation of resources and other related project expenditures

Develop/maintain full scale project plans with detailed tasks ensuring clear lines of accountability

Interface with Project Stakeholders, Acceptors, and Sponsors to understand their needs and secure appropriate project buy-in/sign-off throughout Life Cycle (SDLC & PMLC)

Drive execution of project plans constantly monitoring and reporting on progress/status to all stakeholders including executives

Identify, track and facilitate closure of risks and issues, as well as monitor project financial health escalating issues and variances to budget for perspective lines of businesses

Identify, track, and mitigate/escalate project issues and/or risks

Ensure alignment of project development to initial business case providing consistency and on time deliverables

Responsible for tracking delivery of key project milestones and recommending change requests to facilitate project enhancements

Participate in capturing of lessons learned and best practices for all EPMO and future project activities

YORK RISK SERVICES IT Project Manager, Parsippany, NJ Oct 2018 – May 2019

Project consultant for provider of insurance, risk management, alternative risk, pool administration and claims management solutions.

Work with IT and Business teams on technical implementations and process optimization.

Developed project plans, and business cases pre and post project inception

Responsible for project tracking, budgets, and schedules

Implemented project time studies with outside vendors in agreement with project SOW

Managed a document handling process optimization initiative implementing new streamlined workflows and processes

Create project charters defining purpose, clear roles, milestones, budgets and measures of project success

AMERICAN INTERNATIONAL GROUP IT PMO Project Manager – EPMO-Multi-Million Dollar Portfolio Sep 2015 – Jun 2018

Establish and maintain relationships with various vendors in order to recruit the best talent available

Travel to various locations to pre-screen potential candidates and access skill sets

Manage all onboarding logistics and processes, including locations and equipment allocation

Oversaw the deployment of a global time tracking system, a tool to better maintain cost efficiency and track effort for the firm

Aided in implementing of the Global Cost Transparency Solution as well as the Portfolio Lead for the Chief Technology Office

Implemented the New Investment Governance Life-cycle Processes for projects across the enterprise

Worked within the Global IT PMO/ EPMO to define the Program/Project Taxonomy for AIG

Reviewed/tracked project timelines, deliverables, and project statuses through Project Plans/Roadmaps in order to promptly modify schedules and or milestone timelines as required

Reported quantifiable metrics to client and internal stakeholders to properly track budget and actual spend

Communicate out-of-scope activities to client and project team and how to mitigate risks and issues

Facilitated regular team meetings with project team to review project status; communicated project challenges, scope changes, and timelines

Provide input and feedback to Management on individual team member’s performance

Led a project simplification initiative to clean up 500 open projects in our Technology Services organization that were not valid or never completed

Prior experience as a Scrum Master in the Agile framework

Spearheaded location strategy initiative moving job positions to different campuses throughout the country to align with a new operating model, optimization and simplification of the various positions throughout our global teams.

Lead the Location Strategy for our Houston campus moving 800 resources and positions to various campuses after Hurricane Harvey in order to maintain continued operations and business for the company.

Embedded lead and liaison for the Technology Management Office/Enterprise Project Management Office, working with various BU’s to create roadmaps, track and baseline milestones (Corporate Systems, IT Corporate Operating Office and Commercial General Insurance)

Proficient in working with Micro Soft tools in customizing reports, developing decks, and work flow charts. Microsoft Office 365, Excel, Power Point and Project.

ADDITIONAL PROFESSIONAL EXPERIENCE

NJPAC-THEATER GRILL & BISTRO (Restaurant Marketing Associates: RMA), Newark NJ General Manager 2007-2008

STRIP HOUSE STEAKHOUSE (Glazier Group), Livingston NJ Manager 2006-2007

TOP SHELF STAFFING & GOURMET CATERING, Kearny NJ Manager 2003-2006

CULINARY VENTURES INC.(CVI), Clark, NJ Executive Chef 2000-2006

MARRIOTT MARQUEE, Time Square, NY Senior Room Service Manager 1998-2000

EDUCATION & TRAINING

PROJECT MANAGEMENT TECHNICAL INSTITUTE PMP, CAPM: Certified Project Management Certification #179****-****

SCRUM ALLIANCE INSTITUTE CSM: Certified Scrum Master Certification #940***-****

JOHNSON & WALES UNIVERSITY, Providence, RI Associates of Science Degree 1995

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