Sales Customer

CAREER EXPERIENCE:

NAJM - Majid Al Futtaim December 2017 - August 2020

Job title: Portfolio Management Unit Executive Dubai, UAE

Maximized AR; Sale of add on facility on credit cards such as Credit Shield Insurance, Balance Transfer/ Loan on Phone and Easy Payment Plan via telephone solicitation to ensure complete understandability of the product features and benefits.

Provided support and drive spend through communication of ongoing offers.

Achieved daily as well as monthly assigned targets.

Handled customer enquiries and ensured customer satisfaction at all levels.

Alif Investments LLC: 2016 till 2017

Job Title: (Customer Services Representative) Dubai, UAE

Obtained client information by answering telephone calls; listening to clients; placing clients order and

verifying information.

Determined eligibility by comparing client information to requirements.

Established policies by entering client information; confirming pricing.

Informed clients by explaining procedures; answering questions; providing information.

Maintained communication equipment by reporting problems.

Maintained and improve quality results by adhering to standards and guidelines; recommending

improved procedures.

Updated job knowledge by studying new product descriptions; participating in educational

opportunities.

Accomplished sales and organization mission by completing related results as needed.

Bio Care Pharma: 2012 till 2015

Job Title: (Area Sales Manager) Karachi, Pakistan

Maintained and increased sales of the company's products

Reached the targets and goals set for the allocated area

Established, maintained and expanded customer base

Increased business opportunities through various routes to market

Set sales targets for individual representatives and the team as a whole

Recruited and trained sales staff

Allocated areas to sales representatives

Developed sales strategies and set targets

Monitored the team's performance and motivated them to attain the targets

Compiled and analyzed sales figures

Dealt with some major customer accounts

worked on market research based on customer feedback and competitor performances

Modern Woodworks 2010 till 2012

Job Title: (Site Supervisor) Dammam, KSA

• In charge of the furniture store.

• Responsible for the inventory, as well as contacting the manufacturers for new or additional fixtures.

• Dealt with returns and exchanges, as well as appeased the unsatisfied customers.

• Responsible for gaining profit for the Company.

• Devised marketing strategies and plans in order to reach monthly goals and quota.

• Devised promotional plans and strategies for the products.

• Responsible for signing the paperwork for the employees’ payroll and need to make sure that track of

attendance to eliminate delays.

• Interviewed and hired potential furniture store sales associates. Also trained sales associates.

Ufone Pakistan: 2009 till 2010

Job Title: (Customer Service Representative) Karachi, Pakistan

Answered to customer requests.

Sold the product and entered customer orders in computer system.

Provided customers with product and service information.

Upsold products and services.

Transferred customer calls to appropriate staff.

Identified, researched, and resolved customer issues using the computer system.

Followed-up on customer inquiries not immediately resolved.

Completed call logs and reports.

Researched billing issues.

Researched misapplied payments.

Recognized, and documented the supervisor of trends in customer calls.

Recommended process improvements.

ADDITIONAL SKILLS:

Problem solving, decision making, leadership, team building and analytical skills.

Knowledge and practical use of personal computer including MS Office.

Ability to use time effectively under crucial situation to meet deadlines.

EDUCATION:

B.Com Sindh University – Pakistan

Intermediate HSSC

LANGUAGES:

English, Arabic and Urdu

Personal Information

Date of Birth: 7 February 1989

Marital Status: Single

Driving License: Saudi Arabia Driving License

Vise: Work Permit (UAE)

RAZA AHMED KHAN

PORTFOLIO MANAGEMENT EXECUTIVE

Contact: +971*********

Email: ********.*@*******.***

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