Customer service representative

Elizabeth Adeogun OMOTAYO B.A. /Ed. History and Diplomatic Studies

**, ******* ******, ****** **************@*****.*** Ojodu Berger, Lagos State, Nigeria Tel.: 081******** Female Single Nigerian

CAREER PROFILE

I am a Focused Business Development Executive with a technology and sales background and also facilitate service level agreements and contract negotiations. Conduct business development and execute business strategies to develop new market channels. Highly-trained in customer satisfaction and market intelligence with an in-depth understanding of customized solutions to prospective and existing clients. Establish relationships with potential clients and facilitate integration with partner service solutions. PROFESSIONAL STRENGTHS/SKILLS

Efficient use of Microsoft office Packages (Word, Excel and Power Point)

Efficient use of tools such as Bitrix 24, Corel Draw, Photoshop, Adobe Premier for developing quotes and proposals for clients.

Problem solving skills; determine source of problems and quickly find solutions Good communication skill

Good Interpersonal and managerial skill; govern tasks and people

Time management; completes tasks and projects before deadlines

Customer service skill; address customer needs and create a positive experience WORK EXPERIENCE

TROS TECHNOLOGIES – Garnet Building, Igbo Efon Bus top, Lekki Lagos May 2019 till date Customer Relations Manager

Building and maintaining profitable relationships with key customers.

Overseeing the relationship with customers handled by your team.

Resolving customer complaints quickly and efficiently.

Keeping customers updated on the latest products in order to increase sales.

Meeting with managers in the organization to plan strategically.

Understanding key customer individual needs and addressing these.

Conducting business reviews using CRM programs.

ULTRA MEDIA SOLUTIONS – Unity Avenue Ikeja Lagos November, 2017- April, 2018 Clients’ relations Manager / Admin Executive (Pre Nysc)

Maintaining positive business-to-business relationships for the company. Building positive professional relationships between companies.

Finding solutions in response to client concerns as well as through sales.

Ensure clients are aware of the products or services that meet their needs.

Building long-term relationships with key clients.

Addressing customer concerns and complaints.

Build relationships with key employees among customers

Create plans to address clients’ business needs

Advise clients on creating profitable processes

Schedule regular meetings with customers to ensure they are satisfied.

Act as point of contact for complaints and escalate issues as appropriate

Study competition to find new ways to retain customers FAIR HAVEN CHAMBERS – Isaac John Igbobi College Yaba January, 2012- Nov., 2013 Company Secretary (Internship)

Ensuring meetings are effectively organized and minute.

Maintaining effective records and administration.

Communication and correspondence.

Drafting legal documents when requested, including subpoenas, motions, and summonses

Filing case documents in an organized manner for easy access

Communicating with potential clients or other attorney's offices via email, over the phone, or in person

Researching relevant case law and precedent and acquiring relevant legal records to be utilized by the firm's attorneys

Sending faxes and making copies of legal documents

Preparing documents and case arguments for attorney use in court

Managing office supplies and ordering replacements when required National Youth Service Corps (NYSC):

Ministry of information, State Secretariat, Agodi Ibadan, Oyo State. April 2018 to April 2019 EDUCATIONAL SUMMARY AND CERTIFICATIONS:

Bachelor’s degree (B.A.) in History and Diplomatic Studies in Tai Solarin University, Ijagun Ijebu ode Ogun State, Nigeria in the year 2017

West African Senior School Certificate Exam (WASSCE) from Federal Science and Technical College Yaba, Lagos in the year 2011

HOBBIES:

Reading, Writing, Travelling and Music

REFEREES: Available at Request

Contact this candidate