Manager Customer
Resume:
SUNAINA GUSAIN
Address: - E-mail: *********@*****.***
A-102 1ST floor
Buland City,Opp Ramada Plaza Hotel
Agra-282001 Contact No :983-***-****
OVERVIEW
A Post graduate in Human Resource and Development having exposure of Foreign Exchange Marketing
& Operations. Well versed with the dynamics of FOREX MARKET & conversant with RBI & FEMA Guidelines. Proficient in detecting counterfeit Currency Notes. CAREER CHRONOLOGY
February- 07-Present: THOMAS COOK (INDIA) LTD. (Foreign Exchange Division)
Oct-2004- January-07: LKP Forex LIMITED. (Foreign Exchange Division)
(A) Working with THOMAS COOK INDIA LTD. (Foreign Exchange Division) since February-07. Position: Manager-Foreign Exchange
Location: Agra
Job Profile:
1. Office Operations & Business Development:
Managing transactions pertaining to buy & sell of Foreign Exchange through Retail & Wholesale segments. Retail segment includes Corporate Clients & Individual Clients such as Indian Nationals, NRIs where as Wholesale segment includes Full Fledged Money changers
(FFMCs), Restricted Money Changers (RMCs) & Banks.
Cross-selling company’s other products such as Travel Insurance to Overseas travellers & Thomas Cook Titanium International Credit Card.
Appointing Non-Stockiest Agents (NSA) as channel members to generate leads for Foreign Exchange deals.
Appointing new Restricted Money Changers (RMCs) Agents to generate additional volume of business.
Appointing new Moneygram Agents to increase the flow of Inward Remittance business. 2. Remittances:
Handling Inward Remittances through Moneygram International.
Handling Outward Remittances through Telegraphic Transfers via SWIFT. 3. Branch Forex Operations:
Managing Retail & Wholesale cash counters.
Issuing Demand Drafts in Foreign Currencies.
Remittance of Foreign Currency to export department situated in New Delhi.
Travellers Cheques Remittances.
Managing Records & Registers as per norms.
Foreign exchange reporting to dealing room in Mumbai.
Branch Report Preparation & Branch MIS.
Taking adequate measures to monitor the inflow/outflow of funds & ensuring optimum utilisation of available funds.
Monitoring the fluctuations in exchange rates & according control transactions.
Ensuring Compliance with KYC norms & Anti-Money Laundering Guidelines. 4. Customer Relationship Management:
Building & Maintaining healthy business relations with NRIs, Corporate Clients, Restricted Money Changers (RMCs), Full Fledged Money Changers (FFMCs) & Banks.
Focusing on customer retention by delivering highest service standard quality.
Maximizing Customer Satisfaction levels by providing value added services & monitoring Customer Complaints.
(B) Worked with LKP Forex Limited (Foreign Exchange Division) since Oct-2004 to January-07.
Position: Executive Operations
Location: Agra
Job Profile:SD Head Agra
1. Sales Promotion: Launching and monitoring the execution of the promotional schemes for both Corporate and retailers.
2. Brand Promotion: Ensuring maximum brand visibility at retail outlets through signage and displays. Increasing brand awareness through print media, participation in trade fairs and exhibitions.
3. Market Intelligence: Conducting Market surveys and tracking competitors’ moves and action to provide valuable information to top management for designing fine tuned selling and marketing strategies.
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ACADEMIC
Post PG Course : Post Graduate Human Resource Management from Symbiosis University, Pune under Distance learning program.
Post Graduation : M.Com in Accounts & Law Passed in 2007 Dr. B. R. Ambedkar University, Agra (formerly Agra University).
Graduation : B.Com Passed in 2004, Maitreyi College, Delhi University. Higher Secondary : Passed in 2001 from C.B.S.E Board. Secondary : Passed in 1999 from C.B.S.E Board.
PERSONAL DETAILS
Father’s Name Shri Mohan Singh Gusain
Date of Birth 27-02-1984
Marital Status Divorced
Language Known Hindi, English and Gharwali
Permanent Address A-102, 1st Floor, Buland City, Opp Ramada Plaza Hotel Date: 4th May 2020
Place: Agra Sunaina Gusain
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