Marwa Mohamed Fahmy

*th district – obour city

Mob: +2-011********

Career Objective

Seeking a challenging career opportunity in a multi national company where my academic background, work experience and communication skills can be applied and further enhanced.

Education

Faculty of commerce, Alexandria University, Political Science, Egypt, 1999

Thanaweya Amma El Nasr girls collage (EGC) Alexandria, Egypt 1995

Experience:

Halwani Brothers

From July 2011 till April 2014 (part Time)

Office Manager to the CEO and board Members

Handling travel and events

Sofitel El Gezirah –Cairo (Accor)

From August 2008 till April 2011:

Sales Manager (Embassies & UN & Corporate Companies) – June 2010

-Responsible of all the Embassies bookings, contracts, delegations, events

-Responsible of achieving targets for the segment

-Attending the national days for the embassies to open a new relation with new accounts and keep the relation with the embassies

-Reports on daily basis and monthly reports

-Changing the low profile accounts to high profile accounts

-Administration work

-Responsible of new hire and their training

Senior Inspired Meetings Planner –Sales &Marketing Dept: for 3 years

-Handling leisure groups (Adhoc)

-Handling Incentive groups and Residential Seminars

-Handling all kind of Mice groups( local & international)

-Handling the banquet events for one day meetings

-Handling Monthly reports for all groups Segments

-Responsible for budget & revenue of rooms & F&B

-Handling Team of 6 persons

-Revenue report and analysis per month

-Handling Embassies Delegation

-Conversation ration reports for Number of leads receiving and working

-Sales calls for the top Mice accounts

-Monthly report for each Segment verses Budget achievement

-Action plan for the yearly forecast

-Training for New Employees

-New Ideas for Mice inspiration in and outside the Hotel

-Handling RFP on the Internet

Sofitel Alexandria Cecil (Accor)

Duty Manager

1 day per week

In Charge of Sales Department (Sales Manager)

From April 2007 till August 2008

-Handling Accounts & New Contracts

-Handling Events & Supervising the process

-Handling Bookings

-Handling Big Events (Aznavour / president of Swiss Embassy)

-Preparing& Doing the Budget of the Year

-Handling International Mice

-Handling Travel Agencies Groups

-Handling new contract on the tars

Sofitel Alexandria Cecil (Accor)

Supervisor Guest Relations (Acting Guest Relations Manager)

-Handling the guest complaints

-Inspections of the rooms

-Handling the VIP guests

-Inspections of the total hotel outlets

-Revise the ball rooms set up for the events

-Handling the orientation of the hotel

-In charge of the guest profiles

-Preparing the guest relations monthly report

-Preparing Monthly Reports ( Room Inspections/Guest Complains)

-Preparing yearly statistics sheet, analyzing guest complaints

-Handling Reservation DEPT. in Reservation's Employee Day off

-Handling Turn away and Overbooking situations

Renaissance Alexandria Hotel (Marriott)

Event Booking Center

Account sales Executive:

-Work as event booking center-

-Handling the deal of the events with the fallow up-

-Work as re –active sales duties-

-Handling guest problems-

-Follow up of corporate accounts-

-Handling guest orientation-

-Specialized with travel agencies group

Proud cast for production: 2003-2004

-Work in a group

-Do pro work before advertising

-Prepare for the location

-Responsible for delivering the work to channels

El Dawlia for hotels and tourism: 2001-2003

Assistant Sales and Marketing Manager:

-Gathering Data for market research

-Achieving sales goals

-Making sales calls and following up with clients

-Responsible of clients’ offers and closing the deals

-Negotiating to attract new clients

-Managing sales files and clients accounts

-Do secretary work

-Do filling

-All computers work

-Faxes in/out Files

-Arranging appointments with clients

Tele Marketing, Xerox, Alex Egypt, 2000-2001

-Achieving the monthly plans

-Resolve clients complains

-Conducted new accounts

-After sales for old accounts

Export and Marketing department, Falcon fright cargo, 2000

-Marketed different services

-Supervised customs employees

-Planned time execution schedule for operations

Assistant human resources manager, Mahoney for shipping, Egypt 1999

-Preparation of insurance for all workers in the port

-Upgrading employees skills

-Establishing a filing system

-Contributing in employees problem solving

Training Courses

Sales Skills

-Presentation skills

-Communication skills

-Selling Skills

-Training in keys of Luxury

-Sales luxury training

-Revenue & tars training

-Telephone etiquette

-Welcoming the guest

-Dynamic Pricing Training

-Appearance and Attitude Manager Training

Spanish for one and half year

Personal Skills

Computer: excellent of MS Office, Excel, PowerPoint and Internet applications

Languages

-Native languages: Arabic

-Perfect command of spoken and written English

-Good knowledge of Spanish

Personal Data

Date of birth: Aug 17th 1975

Nationality: Egyptian

Marital Status: Single

Interests

Events organization, reading, sports and out door activities

References will be furnished Upon Request

Contact this candidate