Social Media Customer Service

dribbble.com/vincentT Byteaug.co.za

Responsive design

skills

JavaScript skills

Interpersonal skills

Testing and

debugging skills

Back-end basics

Search engine

optimization

HTML

Adobe Photoshop

Adobe Indesign

Adobe Illustrator

CSS

SCSS

CMS

Bootstrap

Framework

Responsive Website

Technology

Java Script

Graphic Design

Customer Service

Domain Names

GRAPHICS DESIGN AND WEB DEV FREELANCER (2016 - Current) WEB DEVELOPMENT LOGO & CI BUSINESS CARDS COMPANY PROFILES GLOBAL ACCESS TELECOMMUNICATIONS (2018 - CURRENT)

IT SYSTEM MAINTENANCE CONSULTANT

• Resolving reported IT system (Queue management systems & digital signage systems) downtime issues in remote areas, mainly Absa bank branches and Telkom stores (100+) in my allocated regions (Western Cape, Limpopo and North West)

• Managing a team of 10+ contracting IT technicians in remote locations to attend to problematic sites in a time frame that is within our proposed SLA with our clients

• Remotely logging into remote site’s to resolve system issues

• Assisting customers with access to our web streaming

• Registering authorized customers to our private DSTV channel

• Developed a prospective customer assessment web app which outputs recommended services from our extensive service catalogue based off the form inputs and selections using PHP for the back end, JavaScript and CSS for the front end, without implementing any API’s or frameworks

• Re designed the company website and constantly managing it

• Graphic designing of content to go on our private channels and internal Digital signage boards

• Part of the employee wellness committee

AFRIZAN PERSONNEL RECRUITMENT AGENCY (2017 - 2018) JUNIOR GRAPHICS DESIGNER - LEFT TO FURTHER STUDIES

• Managing and designing Wordpress website

• Designing the company’s corporate identity (business cards, company profiles, website Job ad posters, social media headers and business cards)

• Creating appealing power point slides for prospective customer presentations

• Assisting the staff with day to day IT needs and resolving software issues

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