Customer Care Engineer

OKUNOLA ELIAS ENITAN

House *, Road * off Agunfoye Road, Igbogbo, Ikorodu, Lagos.

Telephone: 070********

Email: ***********@*******.***, ***********@*******.***

PROFESSIONAL PROFILE

Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems

Attentive to detail with a practical approach to problem solving and the organization required to ensure that deadlines, budgets and objectives are achieved.

Enjoys being part of a successful and productive team and thrives in highly pressurized and challenging working environments

OBJECTIVE

Currently looking to build on extensive range of technical skills within a suitably challenging role. Keen to

achieve further professional development.

CAREER SUMMARY

Aug. 2018 – Date IT Support Engineer, Wandel International (Simba Group), Acme Rd., Ogba, Ikeja

Responsible for network and IT support for up to 50 staffs in the branch

Management of security policy, firewall rules and user accounts on cyberoam firewall appliance

Processing of daily attendance on fingerprint server

Management and administration of Avaya scopia desktop video conferencing solution for inter branch meetings between management staffs

Handles both hardware and software system issues

Responsible for resolving network, mails and VOIP phones issues

Assist in connecting both wireless projector and HDMI projector for executive and marketing meetings/presentations

Provide support for OpenERP users in different departments

Administration, management and maintenance of IP Surveillance / CCTV cameras

Liaise with partner on three-wheeler assembly line software solution and DMS server

Updating of antivirus and system patches

Responsible for taking inventory of systems and devices

Allocation of IT working tools to new staffs

Sept. 2017 – July 2018 NOC Technician/IT Engineer, SimbaNET Nigeria Limited (Simba Group), Surulere

Monitoring of routers and servers in the network operation center

Responsible for providing 1st level support to internet subscribers

Assist integration engineers on installation of point to point and point to multipoint internet links at client’s premises and base stations

Provide support to other staffs including sister companies’ staffs on software, hardware and mails issues

Responsible for sending mails to backbone providers in times of downtime or flaps on internet service

Provide troubleshooting supports on client’s internet links on phones, emails and sites visitation

Timely escalations of downtime or flaps at different base stations to concerned departments

Configuration and monitoring of PRTG server alerts for devices and radios at all base stations including client’s radios

Configuration of Ubiquiti, Mikrotik and Cambium Networks radios and access points

Monitoring of clients and base stations radios on Mikrotik The Dude network monitor

Assist in configuration of QoS policy on Allot network controller

Firewall integration for Customers using Cyberoam devices

2015 – 2017 ICT Officer, Half Minute Media Nigeria Limited, Lekki Phase 1

Monitoring and administration of campus wide internet hotspot at Yaba College of Technology.

Monitoring and maintenance of the entire company network including printing server, backup server and ads management server

Administration and maintenance of company network intrusion firewall system

Maintenance and troubleshooting of all staff’s computer system including both the software and hardware

Set up company PBX intercom system for seamless communication within the company

Set up company CCTV camera system for security purpose

In charge of setting up WIFI hotspot advertisement platform at hotels, bars, schools and pubs

Maintenance and updating of company website including sister company website

Administration and maintenance of company PBX intercom system and CCTV surveillance system

2012 – 2015 Technical Officer, Expertworld Nigeria Limited, Mushin

Responsible for registration, hosting and renewing domain names

Provide support related to domain hosting

Offer technical support both online, on phone and on site to client on email and website issues.

Design website and also part of website design and development team

Instruct the following trainings: Virtual Private Network, IP PBX/PABX VOIP, CCTV/IP

Surveillance, Web Design, SQL Fundamentals and Computer Appreciation.

Relate with clients to get website design requirements

2011 – 2012 IT Staff / Customer Care Officer, KITS Technologies Limited, Mushin

Attend to customer’s enquiries and complaints.

Cold calling prospective new customers to attend our various trainings.

Responsible for maintaining and updating all customers’ websites.

Responsible for hosting and registering domain names.

Provide support to domain hosting clients.

Attend to issues relating to web hosting and emails.

2010 – 2011 IT Trainee, Debscom Technologies Limited, Sabo

Creating website proposals for prospective customers.

Provide on-site IT supports to clients.

Generate leads on joomla trainings.

EDUCATION AND QUALIFICATIONS

YEAR SCHOOL ATTENDED QUALIFICATION OBTAINED

2015 Yaba College Of Technology, Yaba Higher National Diploma (HND)

(Computer Science)

2010 St. Winifred Innovative Institute, National Innovative Diploma (NID)

Ibadan (Computer Software Engineering)

2004 STA Int’l College, Jibowu, Mushin, Senior Secondary School Certificate

Lagos

2003 Ransome Kuti Memorial Grammar Senior Secondary School Certificate

Sch., Mosalasi, Mushin, Lagos.

1997 Bereola Memorial Primary School, First School Leaving Certificate

Adesina, Mushin, Lagos

PROFESSIONAL QUALIFICATIONS AND TRAININGS

2020 ICSI CNSS Certified Network Security Specialist

2018 Certificate of Completion in Platform Business Models, Management & Strategy online course (The Center for Global Enterprise www.cge.novoed.com)

2015 Certificate of Completion in New CCNAx200-120 Routing & Switching online course (www.udemy.com)

2014 Certificate of Recognition in IP PBX/ PABX VOIP (KITS Technologies)

2014 Certificate of Recognition in Digital Surveillance (KITS Technologies)

2014 Certificate of Recognition in Wireless Networking (KITS Technologies)

2014 Certificate of Recognition in Fiber Optics (KITS Technologies)

2014 Certificate of Recognition in Network Security/ VPN (KITS Technologies)

2012 Certificate of Excellence in Web Design (Home and Learn)

2010 Cisco Certified Networking Associate (CISCO Academy Certifications)

2010 Information Technology Essential (CISCO Academy Certification)

2010 Microsoft Certified Professional (Microsoft Academy Certifications)

FURTHER SKILLS

IT proficiency Word, Excel, PowerPoint, Internet and Email, HTML and CSS, Fireworks, IP – PBX/ PABX,

CCTV, VPN and Firewalling, Network Security, IP Network, WIFI hotspot captive portal, Virtualization, Cloud computing, backup and storage (remote and on-site)

Languages English and Yoruba

PERSONAL DETAILS

Sex Male

Date of birth 26th Feb. 1986

State of origin Oyo State

LGA Ibadan South West

Marital status Married

Religion Islam

Health Excellent; non-smoker

INTEREST AND ACTIVITIES

Include Reading, playing football and tennis

Other Listening to music

REFERENCES

Available on request.

Contact this candidate