Manager Service

RESUME

SHAJI CHANDRAN

OBJECTIVE

I would cherish a demanding position that makes effective use of my background. I would like to work in an environment where performance is rewarded with new responsibilities.

PRELUDE

20+ YEARS EXPERIENCE IN AUTOMOBILE AFTER SALES SERVICE INDUSTRY

Educational Background

MBA – SERVICES MANAGEMENT

2014-2015; BHARATHIYAR UNIVERSITY

B. TECH. IN MECHANICAL ENGINEERING

1995-99; CALICUT UNIVERSITY - FIRST CLASS

PRE DEGREE

1993-95; KERALA UNIVERSITY - FIRST CLASS

S.S.L.C.

1993; BOARD OF PUBLIC EXAMINATIONS; KERALA - FIRST CLASS

Summary of skills

Good Customer handling skills.

Development of new systems to make the service center into a profit center.

Ability to control and co-ordinate employees and to built a team spirit among them for smooth operation of the organisation.

Hands on experience in Solving technical problems

To maintain Quality of work for maximum customer satisfaction.

Summary of Work Experience

AL KHOORY AUTOMOBILES: NOVEMBER 2013 – Till Date

Position: Service Manager – (Dubai & Sharjah)

Job Profile

Over All responsible for Service activities of Subaru Service Centers in Dubai And Sharjah..

Leading a team of 8 Service Advisors, 4 Supervisors, 3 Call Center executives, 6 Marketing executives and 18 Technicians, 4 electricians, 7 dentors, 6 painters and 11 supporting staff.

Retain customers and to ensure customer satisfaction.

Analyse service functions and administer remedies. Increase sale of service and spares.

Preparing Budgets, P&L, cost controlling, Observe entire work operations and to study lapses. Observing Technician productivity and efficiency report, Monthly targets, Customer view points and service excellence matrix

Company Profile

Dealer of Subaru in UAE

AL FUTTAIM MOTORS, ABUDHABI : AUGUST 2008 – SEPTEMBER 2013

Position: Reception Manager, Asst Service Manager

Job Profile

Customer concern handling to retain customers and to ensure customer satisfaction.

Managing the front office with 18 staff of which includes 10 service advisors.

Preparing monthly reports such as monthly revenue report, Other sales report, Customer feedback report, Monthly employee Assessment report, etc.

Responsible for the daily operations in the absence of the dealership Manager

Maintaining a team work for the healthy functioning of the organisation

Company Profile

Dealer of Toyota and Lexus in UAE

Al-Jazirah Ford (Al Basateen br.), Jeddah, Saudi Arabia: JULY 2007 – JUNE 2008

Position: Service Manager

Job Profile:-

Responsible for the whole operations of the Service Center consisting of 2 Supervisors, 2 Service Advisor, 1 Customer relation executives, and 8 Technicians.

Retain customers and to ensure customer satisfaction.

Analyse service functions and administer remedies. Increase sale of service and spares.

Preparing Budgets, cost controlling, Observe entire work operations and to study lapses. Observing Technician productivity and efficiency report, Monthly targets, Customer view points and service excellence matrix

Company Profile

Dealer of Ford motor Ltd in Kingdom of Saudi Arabia

P V S Ford, Calicut : FEBRUARY 2005 – JUNE 2007

Position: Service Manager

Job Profile:-

Looking after the whole management of the Service Center consisting of more than 45 persons including Supervisors, Service Advisor, Customer relation executives, Service Marketing Division, Painters, Dentors and Technicians.

Retain customers and to ensure customer satisfaction.

Analyse service functions and administer remedies to increase sale of service and spares.

Observe entire work operations and to study lapses. As a whole making the dealership a profit center.

Overall responsibility of all service activities in Calicut, Malappuram and Kannur service centers.

Company Profile

Dealer of Ford motor Ltd in Calicut, Malapuram and Kannur, Kerala.

P V S Mitsubishi,Calicut : JULY 2002 – JANUARY 2005

Position : Service and Spareparts Manager

Job Profile:-

Looking after the whole management of the Service Center consisting of more than 20 persons including Supervisors and Mechanics.

Managing the purchase of spares for the Service Station through the support of necessary administrative staff.

Retain customers and to ensure customer satisfaction.

Analyse service functions and administer remedies to increase sale of service and spares.

Observe entire work operations and to study lapses. As a whole making the dealership a profit center.

Company Profile

Dealer of Mitsubishi Motors in Calicut & Kannur, Kerala.

K V R Motors, Calicut : OCTOBER 2000 – JUNE 2002

Position : Service Engineer

Job Profile

Technical backbone of the dealer ship.

Responsible for updating dealer on all technical matters.

To conduct periodic training programs and also provide on the job training to technical supervisors and mechanics of the dealership.

Responsible for verifying and ensuring adequacy of special tools, general purpose tools, measuring equipments including the calibration and related records.

Must take care of the responsibilities of a Works Manager in his absence.

Company Profile

Dealer of Bajaj auto ltd in Calicut, Kerala.

MARIKAR MOTORS LIMITED : APRIL 2000 – SEPTEMBER 2000

Position : Sales and Service Engineer Trainee

Job Profile:-

Diagnosis and rectification of customer complaints.

Key person responsible for the technical perfection of after sale service.

Company Profile

Leading dealer of Hindustan Motors in Kerala.

TRAINING

Program : DEALER SERVICE ENGINEER TRAINING PROGRAMME

Period : 14-09-2001 to 12-11-2001

Organisation : Bajaj Auto ltd,

Akurdi, Pune

Program : MAINTANANCE & REPAIR OF BAJAJ ELIMINATOR

Period : 23-06-2001 to 27-06-2001

Organisation : Bajaj Auto ltd

Akurdi, Pune

Program :TRAINING ON MITSUBISHI PAJERO ELECTRICALS

Period : 17-04-2003 to 19-04-2003

Organisation : Hindustan Motors Ltd, Chennai Car Plant,

Thiruvallur, Chennai

Program :TRAINING ON MITSUBISHI LANCER DIESEL ENGINE

Period : 03-05-2004 to 05-05-2004

Organisation : Hindustan Motors Ltd, Chennai Car Plant,

Thiruvallur, Chennai

PROJECT

Subject : PERFORMANCE STUDY AND POWERLOSS MINIMISATION OF

CONVEYOR BELTS

Period : 01-08-98 to 30-10-98

Firm : GRASIM INDUSTRIES LIMITED (Pulp Division)

Birlakootam, Mavoor,

Kozhikode, Kerala.

SEMINAR

Subject : A STUDY ON HEATPIPES AND ITS APPLICATIONS

Institution : College of Engineering

Kasaragod

COMPUTER PROFICIENCY

M.S DOS

M.S WINDOWS

M.S OFFICE (M.S Word, M.S Excel, Power Point, etc)

AUTOCAD 2000(Release-14)

AUDATEX – estimation software

SAP

LANGUAGES KNOWN

ENGLISH – Speak, Read and Write

HINDI - Speak, Read and Write

MALAYALAM - Speak, Read and Write

ARABIC – Speak

TAMIL - Speak

PERSONAL INFORMATION

Nationality : Indian

Date of Birth : 9th June 1977

Marital status : Married

Passport No : J 6980062 valid till 28-06-2021

Driving license No: 11/4820/1998 (India); 2004599(U A E)

E-mail : ************@*****.***

Phone : +971********* (official), +971*********(personal), +914*********(India)

Address : Mundengara House, Mavoor P O, Calicut, Kerala, India

PIN : 673661

E-mail: ************@*****.*** PHONE : +971*********, +971*********, +914*********

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