MARY JEAN GALAMGAM

Bldg. ** Flat No. *** Ewan Residence

Dubai Investment Park I, UAE

+971-*********

adfjc3@r.postjobfree.com

Personal Summary

A highly competent, motivated and enthusiastic office assistant with experience of working as a part of a team in a busy office environment. Well organized and proactive in providing timely, efficient and accurate office assistant to managers and work colleagues. Approachable, well presented and able to establish good working relationship with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems.

Currently looking for a suitable position with a reputable and ambitious company. I am holding a husband visa.

Work Experience:

Position: Assistant Supervisor

Date: January 14 to May 28, 2020

Ushi Nail Spa – Dubai UAE

Duties and Responsibilities:

* Assure the readiness of the reception area for each working days;

* Greet clients and direct them to the appropriate location and services

* Collect payments; prepare and balance daily collection report

* Schedule appointments

* Supervise staff to help ensure efficiency and productivity

* Perform administrative tasks under the guidance of the supervisor, such as documenting procedures and creating guidelines

* Participate in company training seminars in order to help company move forward

* Bring any employee concerns to the supervisor in order to ensure company morale

* Assign duties to staff; enforce all safety regulations

* Keep records of staff hours and attendance

Position: Assistant Manager

Date: February 19 to September 8, 2019

La Sublime Beauty Lounge & Spa – Doha Qatar

Duties and Responsibilities:

* Excellent Customer Service

* Full knowledge of salon system and points of sales

* Knowledge of stock of products available

* Monitoring staff daily

* Transferring money from the bank

* Monthly organization of accounting sheets needed for sales, purchases with accounting department

* Responsibility to put, follow up orders with suppliers

* Creation and application of Daily schedule of the salon staff

* Scheduling of daily team bookings

* Daily accounts in and out as in cash and through machine

* Organize petty cash and responsibility of using in daily purchases

* Making sure customers are satisfied & offering complementary coffee, tea & water

* Responsibility of cash money collected

* Recording on system and collecting all charges fees from customers

* Knowledge of daily reception duties

Job Objectives

• To work effectively in a

company and contribute to

attainment of its goals and

objectives as an employee.

• To acquire knowledge and

expertise that would help

develop my skills and

abilities to the fullest and

contribute to the success

of the organization.

Accomplishments

• Promoted as Senior

Renewal Officer/Customer

Service Officer - 2014

• Awarded as Renewal

Officer of the year - 2013

• 2nd Place - MNA Champion

(Highest Sale Conversion) –

2011

• 3rd Place - MNA Champion

(Highest Sale Conversion) -

2010

• Part of the team that

achieved 100% Quota in

2016, 2008, 2011 and 2012

Training and Seminar

• Health & Safety

City of Guilds

August 20 – 23, 2017

Doha, Qatar

• Service Recovery

Ateneo School of Business

Administration

March 16-17, 2015

Makati City, Philippines

• Effective Business

Communication

Pacific Insurance, Inc.

January 18 to February 24,

2011

Makati City, Philippines

Position: Cashier/Credit & Collection

Date: November 1, 2018 – February 19, 2019

Awfaz Global School – Doha Qatar

Duties and Responsibilities:

* Collecting tuition fees

* Issue receipts

* Process payments through POS

* Prepare invoices

* Prepare daily reports

* Contact the parents on overdue fees

* Update and noting information of the students

* Record the time and date that contact has been

made

* Answer incoming calls from the parents and other individuals

* Consolidate and file invoices

* Handling email inquiries

* Other errand

Position: Secretary/Receptionist

Date: July 1, 2017 to October 31, 2018

La Sublime Beauty Lounge & Spa Salon Doha, Qatar

Duties and Responsibilities:

* Handling email correspondence to the dealer or

supplier

* Welcomes visitors by greeting them in person or on telephone

* Answering or referring inquiries

* Directs visitors by maintaining to the staff

* Giving instructions to the staff

* Preparing and disseminating correspondence,

memos and forms

* Make daily reports

* Prepare monthly commission of the staff

* Store Keeping

* To assist the staff on their needs

* Handling appointments and schedule of the staff

* Make orders to the supplier

* Other errand

Position: Renewal Officer

Date: January 2006 - July 30, 2016

Sales Department

Pacific Cross Insurance, Inc.

Makati City, Philippines

Duties and Responsibilities:

* Advise policyholder with expiring policies to renew the period of validity of their policy plans

* Coordinates the computation of renewal rates with the Underwriting Department

* Attend to phone & email inquiries regarding policy renewal

* Collect renewal payments

* Discusses with clients the policy renewal process, their medical plan & benefits

* Reviews the analysis of the Utilization Record of renewing accounts

* Liaises with the Policy Dept. to ensure processing of correct Debit Notes, ID’s & renewed account policies

* Monitors delivery of Debit Notes

* Follow up payment of renewal fees & premium

* Prepare agreement of renewing accounts

* Review records of the clients including medical

concern

Education

Bachelor of Science in Business Administration

Major in Banking & Finance/Financial Management

Adamson University

1999-2003

Position: Credit & Collection/Accounting Staff

Date: October 2004 – January 2006

Accounting Department

Pacific Cross Insurance, Inc.

Makati City, Philippines

Duties and Responsibilities:

* Responsible for calling the client overdue or make follow-up to the agent and broker

* Send statement of account to the clients and

cancellation notice who has expired account and

overdue

* Responsible for scheduling pick-up cheque of client

* Prepares the billing of group accounts, excess of benefits & debit note of the clients

* Updates prepayments schedules

* Process cheque of commission, refund and

overpayment

* Collates and filing documents

* Prepare cash receipt report everyday

* Knowledgeable in disbursement

* Encode and verify the claims eligibility of the clients I hereby certify that the above information is true and correct to the best of my knowledge and belief.

MARY JEAN GALAMGAM

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